2023. We’re twenty-three years into the new millennium. Medicare is close to sixty years old. Time is marching on quickly—relentlessly, some would say. New Year’s Eve parties continue the great tradition of partying into the wee hours, ringing in the New Year with a toast, and getting up January 1st with a renewed optimism, a positive outlook on life, and a list of resolutions to improve. You might say it is a great example of continuous quality improvement.
Topics: Employee Training, Security, Quality Improvement, Renewing Accreditation, Compliance, Process Improvement, Materials Management, Showroom, Retail, Warehouse, Work, Disaster Preparedness, Business Practices, Marketing, Equipment
It's tempting to believe that those Amazon trucks that zip down your street every day are a completely new phenomenon. But if you believed that, you’d be wrong. Today, Amazon trucks descend on neighborhoods bringing appliances, clothes, books & music, and even groceries. A generation earlier, we ordered music from flyers in the newspaper—carefully selecting stamps with our favorite titles and sticking them on the order page, promising to buy four or five additional albums in return for a half dozen free ones up front. And the generation before that ordered small appliances and kitchenware from Jewel T men. And the generation before that could order up a mail order “kit house” from the Sears Roebuck Catalog. Truth be told, mail order is as old as the mail itself. Subsequent generations have refined the practice over the last century and a half; but the practice of mail order anything is not new!
Many durable medical equipment company employees equate “OSHA” with those plasticized posters typically hung in a breakroom or kitchen in the organization. Training requirements by both accreditation standards and OSHA itself have gone a long way to educating employees about the various OSHA mandated requirements and led to a better understanding of OSHA. This in turn has led to better adherence to the rules and regulations and ultimately to a safer workplace.
Because of the nature of our work, the durable medical equipment industry did not close our doors, shelter in place, or shut down for the Covid-19 Pandemic. We did, however, change the way we do business in many ways. Some of these changes will undoubtedly get back to normal as our nation and the world climb out of the pandemic. And of course, many of these changes will become the “new normal” and are destined to remain changed forever. At the time this blog article is being written, HQAA is carefully monitoring the industry as well as law and regulation and CMS policy to determine how accreditation surveys will be performed in both the short and long term. More on that in the weeks to come.
Topics: Employee Training, HIPAA, HME Accreditation Requirements, Patient File Requirements, Materials Management, Showroom, Retail, Delivery, Oxygen, Warehouse, Customer Service, Business Practices, Marketing, Infection Control
A phrase we’re hearing a lot through this crisis and pandemic is “new normal”. As in, there’s a new normal out there that involves social distancing, wearing masks, working from home, restaurants and non-essential businesses closed or working limited hours, and on and on and on. Every person has had some aspect of their life changed in sometimes small, sometimes profound ways. Of course, this applies to medical equipment providers as much as anyone else.
Here we are several months into the pandemic. It appears perhaps the worst is behind us and the world is slowly starting to re-open. For many, the novelty of sheltering in place has worn off and folks are ready to get back to work. In the durable medical equipment industry, work has continued as our companies have been considered “essential services” and for the most part, stayed open and done business during and despite Covid-19.
In all aspects of a person’s life, the first of the year affords an opportunity to “start fresh,” begin again, and resolve to improve. Every year, I humbly suggest all business owners and managers take a look at their organizations, take stock in what they’ve accomplished, consider opportunities for improvement, and resolve to make the next year better than the last one.
Last month, we looked at fire safety in the DME industry. Safe oxygen storage and fire prevention/safety were mentioned, but not in the detail a subject so important deserves and requires. Handling, providing, storing, processing, and manufacturing oxygen comes with its own unique set of potential hazards and therefore its own set of guidelines and safety measures.
I’ve known two DME owners whose businesses were destroyed by fire. In one case, a consulting customer of mine owned a DME in a Upstate New York strip plaza. Two doors down was a laundromat and fire broke out and actually traveled through the walls. The structure remained standing, but their inventory and the entire interior of their storefront were destroyed by smoke and water, despite the best efforts of the fire department. The second case was a business in the south, located in a rented warehouse in a rather remote location. The fire was arson, and investigators eventually prosecuted the building’s owner for arson and insurance fraud. In both cases, the businesses had adequate insurance, and the owners rebuilt. However, in both cases, the owners bemoaned their losses, suffered terrible inconvenience, and recounted stories of the irreparable harm the fires did to their operations.
Many in the home medical equipment industry equate policy manuals to their accreditation inspections. And of course, these bulky tomes are certainly a large part of the accreditation and survey experience for every DME. Policy manuals serve as the road map for how work gets done within an organization, a set of rules for the organization, and the document that defines the structure, function, and philosophy of the organization. Let’s look at what a policy manual should contain and how it impacts not only accreditation, but also the overall day-to-day operation of an organization.
Topics: Employee Training, HIPAA, Security, Personnel Files, Quality Improvement, Billing, Renewing Accreditation, Quality Standards, HQAA Accreditation, HME Accreditation Requirements, Patient File Requirements, Compliance, Patient Privacy, Clinical Practice Guidelines, Materials Management, Avoiding Deficiencies, CMS, Complaint Process, Quality Care, Showroom, Retail, Delivery, Clinical Respiratory Services, Oxygen, Warehouse, Safety Officer, Competence, Customer Service, Disaster Preparedness, Emergencies, Business Practices, Marketing