Many in the home medical equipment industry equate policy manuals to their accreditation inspections. And of course, these bulky tomes are certainly a large part of the accreditation and survey experience for every DME. Policy manuals serve as the road map for how work gets done within an organization, a set of rules for the organization, and the document that defines the structure, function, and philosophy of the organization. Let’s look at what a policy manual should contain and how it impacts not only accreditation, but also the overall day-to-day operation of an organization.
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Topics:
Employee Training,
HIPAA,
Security,
Personnel Files,
Quality Improvement,
Billing,
Renewing Accreditation,
Quality Standards,
HQAA Accreditation,
HME Accreditation Requirements,
Patient File Requirements,
Compliance,
Patient Privacy,
Clinical Practice Guidelines,
Materials Management,
Avoiding Deficiencies,
CMS,
Complaint Process,
Quality Care,
Showroom,
Retail,
Delivery,
Clinical Respiratory Services,
Oxygen,
Warehouse,
Safety Officer,
Competence,
Customer Service,
Disaster Preparedness,
Emergencies,
Business Practices,
Marketing
“Cheers to a new year and another chance to get it right” --Oprah Winfrey
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Topics:
Quality,
Employee Training,
HIPAA,
Personnel Files,
Quality Improvement,
Billing,
Quality Standards,
Patient File Requirements,
Compliance,
Patient Privacy,
Process Improvement,
Materials Management,
Avoiding Deficiencies,
Showroom,
Retail,
Delivery,
Warehouse,
Safety Officer
HME organizations struggle with the concept and implementation of informing their customers of their financial responsibilities. This area of patient rights is often misunderstood and sometimes poorly implemented by organizations. To establish an effective procedure and mindset for your staff and to serve your customers appropriately, it is important to understand the rationale for this right and requirement.
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Topics:
Billing,
HME Accreditation Requirements,
Compliance
