HQAA Blog

Facebook, Twitter, and Websites: Your DME On Line

Posted by Steve DeGenaro on Wed, Oct 09, 2019 @ 08:42 AM

I had the opportunity to work with a “twenty-something” person for a few days last month.  They were bright and ambitious and we bonded quickly. During the course of our work together, we went to restaurants and stores several times each day for several days.  I noticed something very interesting that I’ve seen before with other people, but not necessarily paid attention to: Every place we went, my colleague and new friend pulled their smart phone out and looked up not only directions to the place we were going, but also reviews.  Several times, they found restaurants without websites and quickly dismissed them as places to go.  When I asked about this, the person said something to the effect that “if a business doesn’t have a website, they aren’t credible to me.”

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Topics: Retail, Marketing

Staffing Issues & Summer Vacations

Posted by Steve DeGenaro on Thu, Jun 06, 2019 @ 10:00 AM

Memorial Day Weekend, the end of the kid’s school year, or the first day of June all mark the beginning of summer for most of us.  Sure, scientists will tell you that summer begins with Summer Solstice, around June 21st, the day the Sun is the farthest north; but we all start our summer season based on man-made demarcations and arbitrary dates and times.  For many of us, summer means swimming pools, picnics, a long break from school, and of course, summer vacations. 

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Topics: Employee Training, Showroom, Retail, Delivery, Customer Service, Business Practices

DME Policy Manuals

Posted by Steve DeGenaro on Thu, Nov 08, 2018 @ 10:28 AM

Many in the home medical equipment industry equate policy manuals to their accreditation inspections. And of course, these bulky tomes are certainly a large part of the accreditation and survey experience for every DME. Policy manuals serve as the road map for how work gets done within an organization, a set of rules for the organization, and the document that defines the structure, function, and philosophy of the organization. Let’s look at what a policy manual should contain and how it impacts not only accreditation, but also the overall day-to-day operation of an organization.

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Topics: Employee Training, HIPAA, Security, Personnel Files, Quality Improvement, Billing, Renewing Accreditation, Quality Standards, HQAA Accreditation, HME Accreditation Requirements, Patient File Requirements, Compliance, Patient Privacy, Clinical Practice Guidelines, Materials Management, Avoiding Deficiencies, CMS, Complaint Process, Quality Care, Showroom, Retail, Delivery, Clinical Respiratory Services, Oxygen, Warehouse, Safety Officer, Competence, Customer Service, Disaster Preparedness, Emergencies, Business Practices, Marketing

Are You ‘Any Willing Provider’?

Posted by Steve DeGenaro on Thu, Sep 13, 2018 @ 11:08 AM

In July 2018, CMS made a rather important announcement: that effective January 1, 2019, after the current bid schedule expires December 31st, 2018, any Medicare provider can supply durable medical equipment and supplies to Medicare patients/recipients.  This will likely continue until the next round of bidding takes place, which will be at least a calendar year later.  This rule revision, known in the industry as the “Any Willing Provider” provision, is something the industry has talked about since competitive bidding began. “Wouldn’t it be fair,” one provider I spoke with posited, “if they {CMS} settled on a bid amount and opened it up to any credentialed, accredited, licensed DME to provide equipment and services?”

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Topics: CMS, Retail, Marketing

Resolutions for the New Year - DME Style

Posted by Steve DeGenaro on Fri, Jan 05, 2018 @ 02:32 PM

Cheers to a new year and another chance to get it right” --Oprah Winfrey

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Topics: Quality, Employee Training, HIPAA, Personnel Files, Quality Improvement, Billing, Quality Standards, Patient File Requirements, Compliance, Patient Privacy, Process Improvement, Materials Management, Avoiding Deficiencies, Showroom, Retail, Delivery, Warehouse, Safety Officer

Retail Showrooms & Your Accreditation Survey

Posted by Steve DeGenaro on Tue, Oct 04, 2016 @ 04:10 PM

Home medical equipment companies frequently mention that it seems that the majority of survey (inspection) activity takes place in equipment storage, cleaning, and warehouse areas, as well as out in the field during “ride-alongs” to observe patient interactions with staff.HME staff is sometimes caught by surprise when the surveyor turns their attention to the retail showroom during the inspection. Why would a surveyor want to look at a retail showroom and what accreditation standards apply in that setting?

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Topics: HME Accreditation Requirements, Compliance, Avoiding Deficiencies, Showroom, Retail

Heroes Among Us

Posted by Mary Nicholas on Tue, Oct 30, 2012 @ 04:48 PM

Almost everywhere we look today, we see superheroes.  With Halloween nipping at our heels, the stores are advertising how we can dress up like the Hulk, or Catwoman, or Captain America.  Heroes seems to have a pretty high profile right now in movies, books, video games and marketers tell us all the time that we can be just like them. 

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Topics: Security, Materials Management, Retail, Warehouse, Safety Officer