HQAA Blog

Effective ‘Onboarding’ & Improving Employee Retention Rates

Posted by Steve DeGenaro on Wed, Sep 11, 2019 @ 01:21 PM

Statistics vary, but a general rule of thumb is that 35-45% of all new employees will leave the company that hires them within two years.  One piece of the data that is consistent is that the rule of thumb applies to all industries and sectors, high wage earners and workers making minimum wage, young and old, male and female.  That statistic should stun managers, supervisors, and business owners and should serve as a “call to arms” encouraging companies to study how they hire and orient new employees to their jobs. 

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Topics: Employee Training, Quality Improvement, Process Improvement, Competence, Business Practices

Staffing Issues & Summer Vacations

Posted by Steve DeGenaro on Thu, Jun 06, 2019 @ 10:00 AM

Memorial Day Weekend, the end of the kid’s school year, or the first day of June all mark the beginning of summer for most of us.  Sure, scientists will tell you that summer begins with Summer Solstice, around June 21st, the day the Sun is the farthest north; but we all start our summer season based on man-made demarcations and arbitrary dates and times.  For many of us, summer means swimming pools, picnics, a long break from school, and of course, summer vacations. 

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Topics: Employee Training, Showroom, Retail, Delivery, Customer Service, Business Practices

Personnel File Audits

Posted by Steve DeGenaro on Wed, Feb 06, 2019 @ 03:58 PM

I remember filling out paperwork for the first formal job I ever had – a dishwasher and busboy for a restaurant.  Some family friends owned the restaurant, so the paperwork was a formality.  I remember that it included an application and some kind of a note from my parents since I was under 16 years of age.  I didn’t have a driver’s license or a passport, so it’s anybody’s guess what I used for identification or if they even asked for it.  I also remember that the simple paperwork seemed intrusive and complicated. 

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Topics: Employee Training, Personnel Files, HQAA Accreditation

DME Policy Manuals

Posted by Steve DeGenaro on Thu, Nov 08, 2018 @ 10:28 AM

Many in the home medical equipment industry equate policy manuals to their accreditation inspections. And of course, these bulky tomes are certainly a large part of the accreditation and survey experience for every DME. Policy manuals serve as the road map for how work gets done within an organization, a set of rules for the organization, and the document that defines the structure, function, and philosophy of the organization. Let’s look at what a policy manual should contain and how it impacts not only accreditation, but also the overall day-to-day operation of an organization.

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Topics: Employee Training, HIPAA, Security, Personnel Files, Quality Improvement, Billing, Renewing Accreditation, Quality Standards, HQAA Accreditation, HME Accreditation Requirements, Patient File Requirements, Compliance, Patient Privacy, Clinical Practice Guidelines, Materials Management, Avoiding Deficiencies, CMS, Complaint Process, Quality Care, Showroom, Retail, Delivery, Clinical Respiratory Services, Oxygen, Warehouse, Safety Officer, Competence, Customer Service, Disaster Preparedness, Emergencies, Business Practices, Marketing

Hepatitis B and DME Personnel

Posted by Steve DeGenaro on Mon, Oct 08, 2018 @ 09:27 AM

New employees who apply and secure jobs with durable medical equipment companies are often surprised to find out that they are being offered vaccinations to protect them against Hepatitis B.  In fact, some new employees find it unsettling to learn that their new job offers this “benefit” because of increased exposure risk to this dreaded but somewhat misunderstood disease.  Let’s dispel some myths and lay out the basic facts about the disease, its prevention, and why healthcare workers are being offered this vaccination.  

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Topics: Employee Training, Personnel Files, Clinical Practice Guidelines, Delivery, Business Practices

Ongoing Staff Education in Your HME Organization

Posted by Steve DeGenaro on Tue, Jun 05, 2018 @ 03:12 PM

Education is the passport to the future, for tomorrow belongs to those who prepare for it today” ……………Malcolm X

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Topics: Employee Training, HME Accreditation Requirements

Resolutions for the New Year - DME Style

Posted by Steve DeGenaro on Fri, Jan 05, 2018 @ 02:32 PM

Cheers to a new year and another chance to get it right” --Oprah Winfrey

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Topics: Quality, Employee Training, HIPAA, Personnel Files, Quality Improvement, Billing, Quality Standards, Patient File Requirements, Compliance, Patient Privacy, Process Improvement, Materials Management, Avoiding Deficiencies, Showroom, Retail, Delivery, Warehouse, Safety Officer

O2 Orders 101

Posted by Steve DeGenaro on Thu, May 04, 2017 @ 10:14 AM

It might surprise some readers to learn that there are enough rules and regulations, quirks and nuances, and potential problems to devote an entire blog article to a topic limited to “oxygen orders”.  The fact is that oxygen orders are a complex enough issue to devote an article to, and more importantly, for your company to devote resources including training time --toward the goal of compliance.

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Topics: Employee Training, HME Accreditation Requirements, Compliance, Clinical Practice Guidelines, Delivery, Oxygen

Protecting Patient Privacy: HIPAA & Beyond

Posted by Steve DeGenaro on Fri, Aug 14, 2015 @ 04:55 PM

 

 

Consumers have come to expect confidentiality and privacy in all business transactions today, whether on line or in retail establishments.  Healthcare is no exception and patient/customers are now protected by HIPAA (the Healthcare Insurance Portability and Accountability Act of 1996).  Consumers who have received any healthcare service in a hospital, doctor’s office, medical lab, or pharmacy have been exposed to some education about HIPAA.  Medical equipment companies are no different and have some unique issues to plan and prepare for to comply with this complex regulation and the even more fundamental patient right to privacy and confidentiality. 

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Topics: Employee Training, HIPAA, Security, HME Accreditation Requirements, Patient File Requirements, Compliance, Patient Privacy

4 Best Practices for Managing DME Employee Competence

Posted by Steve DeGenaro on Thu, Nov 07, 2013 @ 11:37 AM

In healthcare and the healthcare workplace, competency assessment has become crucial to ensuring employees—particularly those providing direct patient care—have the necessary training and skill to do  their job and care for their patients.

For DMEs that provides medical equipment and supplies to patients, this concept of assessing and maintaining staff competence is crucial, and sometimes misunderstood. 

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Topics: Employee Training, HQAA Accreditation, HME Accreditation Requirements, Competence