A guy walks into a car dealership to buy a sporty import from Italy. The price tag is north of $100,000. The dealership says the car is coming from Italy and delivery can be in about 8 weeks. They take a sizeable down payment and order the car and do an admirable job of keeping the customer informed of the progress of the car’s journey from Northern Italy to the US and into the customer’s garage. There’s a slight delay, but the dealership keeps the customer informed and he’s happy to accept delivery of his dream car just over 9 weeks after the day he walked into the dealership.
HQAA Blog
Topics: Retail, Customer Service, Business Practices, Care Plan
Topics: HQAA Accreditation, Surveys, Care Plan