I honestly can't think of any way to improve! Tori was such a helpful, supportive, and communicative coach and handled my million questions like a champ. Giovanni brought such a calming presence and made the entire survey experience so relaxing, educational, and informative. Thank you to both so much! We hope to get to work with both again in the future.
I only can say good things about HQAA! They make the process from start to finish was exceptional!!
The process is very stressful within itself to make sure you're in compliance. However; working with Corey and his temperment puts us at ease with the process. When a deficiency is found he still puts us at ease by hetping us to understand the why and how to resolve.
Our experience with Mrs. Castilla was very helpful and efficient. She visited our pharmacy on a Monday, which is our busy day of the week. She graciously took time and had patience with us getting her all that was required.
The experience was exceptional and a smooth process. Very positive experience.
First and foremost, I want to thank HQAA and all its staff members for making an anxious requirement, anything but that.
Our workroom coach, Tori, was exceptional in helping me understand the corrections needed on policies requiring our attention before submission.
Kevin, our surveyor, was kind, knowledgeable, fair, and easy to work with. He is detail-oriented and was clear on everything he expected from us without making us feel intimidated or uncomfortable.
I look forward to working with HQAA on our next accreditation!
Both Kevin, our recent inspector, and Tori, our workroom coach really went out of their way and offered good ideas for moving forward and making the process not so stressful.
The accreditation process was truly a breeze thanks to the outstanding support from every member of HQAA. The Workroom platform was straightforward and user-friendly. The guidance we received from our coach was consistently positive and encouraging. That said, we want to emphasize how positive our experience was with the surveyor assigned to us. He was exceptionally knowledgeable, friendly, and professional throughout the process. His approach fostered a collaborative atmosphere, and the feedback provided was both productive and constructive, helping us identify meaningful opportunities for growth. Having surveyors like the one we worked with would undoubtedly enhance the overall experience for all clients, as they set a high standard for encouraging continuous improvement in our policies and procedures, ultimately helping us become better at what we do.
Jim was great. He was helpful in areas of deficiency and guided us to the correct procedure for accreditation.
This was the 5th or 6th survey we have gone thru with HQAA.
Each time the process and communication gets better and more streamlined.
Each survey has led to helpful improvements and suggestions by the surveyor.
Our surveyor Kevin was courteous and very knowledgeable. Having practical background as a former DME owner was appreciated.
As a former hospital administrator, I have been thru numerous JACHO surveys.
Many of the surveyors are book smart but without actual working experience.
Thank you
Jim was very pleasant and easy to work with. I feel like Jim and HQAA are a great asset to my business and my team here at Choice Medical Equipment. We are better together!
I really appreciate HQAA's informative and educational approach to the accreditation process. Our surveyor, Dean Blessinger, has vast experience in all things DME. His knowledge of the industry and his eagerness to share this information with our team was an unexpected blessing. Dean is a true advocate of small business and has, I believe, a sincere desire to help others succeed in a climate that can be, at times, aligned against smaller companies like ours. We appreciate Dean and the entire HQAA team for all their help throughout the reaccreditation process, their support and guidance have been invaluable.
Thanks for everything. The surveyor was helpful and gave us some very good advice. We appreciate it.
I cannot think of anything that can be approved. The surveyors did a great job and made recommendations that will be very helpful.
Surveyor was very knowledgeable of content and provided a lot of useful tips moving forward. Great Job!
You guys have been wonderful. We appreciate all you do in assisting us to become accredited. We feel like we have a real partnership with HQAA and that you are here to help us and not hinder us in getting accredited. Thank you for making what could be a very daunting process into a rewarding and educational one. As long as we are in the DME business, we will continue to turn to HQAA for all of our accreditation needs.
It was stressful three years ago transitioning to a new accreditation company, trying to prepare for a survey we had never experienced. We just completed our second survey and am so happy we made the change to HQAA!
HQAA has done an excellent job in making this whole process as simple as possible. I can't think of one thing to add to your process that would make it any easier or more user-friendly than what you currently do.
HQAA has been an invaluable partner in ensuring compliance with CMS requirements while also providing a personalized and educational approach. Their guidance not only helps providers meet compliance standards but also empowers us to extend that knowledge to our patients and staff. Our surveyor was exceptionally knowledgeable, offering insightful recommendations with a positive outlook, focusing on continuous improvement in meaningful ways. We truly appreciate HQAA's commitment to helping providers succeed.
Each time we go thru the process, it gets better & better.
I would recommend HQAA without hesitation.
I believe this is the 5th or 6th 3-year accreditation for us.
