Testimonials

HQAA simplified the entire process

8/16/2019

Testimonial-5

HQAA simplified the entire process by assigning me a Coach that walked me through each policy that I wrote. The surveyor was very knowledgeable, respectful and also helpful. I was impressed on the suggestions that the surveyor relayed to me so that I could be more efficient.

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Jim gave us some great ideas

8/26/2019

Testimonial-5

It was a great experience. As always, it is such a good feeling to have the survey over and know you are doing things correctly. Jim gave us some great ideas to improve our company procedures that we will be putting into action immediately. I used HQAA with a company that I previously worked for, and once I came to The Prescription Shop, I switched to HQAA immediately. I like how HQAA is very thorough with their inspection but at the same time I have come away with better procedures from each survey.

Thank you!!

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Comprehensive, Detailed and Easy to Follow

8/13/2019

At RQS, we cannot say enough about the ACT program and HQAA staff. The program is comprehensive, detailed and easy to follow in preparation for a survey but most importantly to strive for excellence in patient care, safety and satisfaction. Kim Freeman and Jenny Miller are both most responsive to inquiries and issues.

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Makes so much sense

8/16/2019

Testimonial-5

The process of sending policies and procedures online prior to physical survey allows for a much smoother process. Any variances are immediately addressed and corrected. Makes so much sense.

The physical surveyor was polite and thorough. She was able to give some pointers to improve the services. Very much appreciated.

Overall, the process focused on improving the services offered. All staff encountered were friendly and helpful.

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I really appreciate the surveyor's input and advice

8/7/2019

Testimonial-5

The surveyor was extremely knowledgeable and helpful. The whole process was smooth and clear. I really appreciate the surveyor's input and advice on how to make some of our procedures better, as well.

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Reexplained until I did understand

6/13/2019

Testimonial-5

You all were great, Always answered my questions even when I didn't understand the answers, you all reexplained until I did understand, The surveyor was great, He gave me some good feedback on what I need to do and how to maintain and be ready for the next time

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Treated us with a level of kindness and respect

6/11/2019

Testimonial-5

No area for improvement comes to mind, but I would like to mention how appreciative I am for all the help and guidance that I received throughout the accreditation process. From workroom setup to on-site survey, your staff has treated us with a level of kindness and respect that is altogether uncommon in today's world. Thank you!

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Very professional. Well appreciated!

6/7/2019

Testimonial-5

I will say that the field surveyor Mrs. Huerta was very good in explaining the areas in need of improvement and very professional. Well appreciated!

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The process was simple

5/30/2019

Testimonial-5

The process was simple and my coach Kim was very nice and understanding. My surveyor Curtis was the best. He is so knowledgeable and educates you while making sure your company understands why they are asked to do what they do. Thanks Atyia

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VERY PROFESSIONAL

5/30/2019

Testimonial-5

SUSEAN WAS GREAT. I APPRECIATE HER GIVING ME A CLEAR DEFINITION OF THE PROPER PROCEDURES IN THE AREAS WE WERE LACKING. VERY PROFESSIONAL.

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Went out of their way to explain

5/24/2019

SatSurvey545555

My coach and surveyor were exceedingly patient and respectful of my concerns and "opinions". Both went out of their way to explain the reasons for things I questioned. This survey was actually an information and pretty pleasant experience!

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It gets easier each time

5/23/2019

SatSurveyWR-5

This is my fourth time to go through the accreditation process. It gets easier each time. Organization of the workroom is great.... easy to use and my Coach identified some areas that I would not have thought about.

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HQAA cared about keeping my cost down

5/21/2019

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No improvements needed. I am very happy that you found a surveyor (Loretta) who lived close to my store. It was nice to see HQAA cared about keeping my cost down.

Sincerely, Joe Giglia,

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So glad I made the switch to HQAA

5/31/2019

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I have to say this was the best experience I have had with an accreditation survey. The surveyor was great to work and very informative. Being new with HQAA he walked me through how the HQAA process works and the steps after the survey was complete. Best of all, I was able to continue with most of my normal work routine throughout the survey. In the past, the surveyors have had me with them most of the time showing them everything they were looking for which meant my work was getting behind. Also, the workroom made a breeze to get through the initial process. I am so glad I made the switch to HQAA.

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I rely on HQAA to keep me on track

4/12/2019

SatSurveyWR-5

I rely on HQAA to keep me on track and in compliance. This will be our 4th audit/accreditation with HQAA and I appreciate the professionalism and thoroughness. 

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Awesome Staff

4/19/2019

SatSurveyWR-5

I really can't think of anything that they could Improve. Kim and the other young lady, were both excellent in their directions and patience in helping me understand some of the policies that I did not understand. They were very prompt in answering questions and if i did not understand they were able to change and explain it in a different way that usually allowed me to understand. Awesome Staff. I would definitely Recommend them and HQAA to everyone. Thank you all

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Quick to respond and always helpful

5/9/2019

SatSurveyACT-4

Over the years, our coaches have been quick to respond and always helpful. HQAA is the best! 

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HQAA has consistently been a reliable source of inspiration

5/13/2019

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HQAA has consistently been a reliable source of inspiration in helping our organization maintain the highest standards in our business practice. The "Work-Room" ease of use when submitting policies makes working with HQAA an absolute pleasure and "Non Stressfull" process. The staff at HQAA is delightful to deal with. I would highly recommend HQAA to anyone wanting an accrediting organization.

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Very glad we selected HQAA

5/7/2019

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Jodi was an excellent surveyor. Staff reports learning a lot from the process and appreciated her patient and empathetic demeanor during the survey. We learned a lot going through the whole process and are very glad we selected HQAA. 

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More streamlined each time

4/28/2019

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This was our 4th or 5th survey with HQAA
The process has gotten more and more streamlined each time. We appreciate the process and the knowledgeable Surveyors that we have met.

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