One of the most important tasks a surveyor will perform during your organization’s survey is the patient record review. Whether this is done by combing through manila or Pend-a-Flex folders, or going through an electronic record on computer software with your staff, the patient record is one of the most crucial pieces of documentation to be reviewed during survey.
Many in the home medical equipment industry equate policy manuals to their accreditation inspections. And of course, these bulky tomes are certainly a large part of the accreditation and survey experience for every DME. Policy manuals serve as the road map for how work gets done within an organization, a set of rules for the organization, and the document that defines the structure, function, and philosophy of the organization. Let’s look at what a policy manual should contain and how it impacts not only accreditation, but also the overall day-to-day operation of an organization.
Topics: Employee Training, HIPAA, Security, Personnel Files, Quality Improvement, Billing, Renewing Accreditation, Quality Standards, HQAA Accreditation, HME Accreditation Requirements, Patient File Requirements, Compliance, Patient Privacy, Clinical Practice Guidelines, Materials Management, Avoiding Deficiencies, CMS, Complaint Process, Quality Care, Showroom, Retail, Delivery, Clinical Respiratory Services, Oxygen, Warehouse, Safety Officer, Competence, Customer Service, Disaster Preparedness, Emergencies, Business Practices, Marketing
Topics: Quality, Employee Training, HIPAA, Personnel Files, Quality Improvement, Billing, Quality Standards, Patient File Requirements, Compliance, Patient Privacy, Process Improvement, Materials Management, Avoiding Deficiencies, Showroom, Retail, Delivery, Warehouse, Safety Officer
Confidentiality, privacy, and the protection of their medical records and information is something that our customer/patients have come to expect. It’s been over ten years since HIPAA (the Healthcare Insurance Portability & Accountability Act of 1996) went into effect and consumers have had over a decade of education every time they interact with any business related to healthcare. The consumer is a lot more well informed about their rights now compared to a decade ago. So, it might surprise some of us to find out that in the DME world, there are still instances of security and privacy breeches where medical information is NOT protected.
“Ride alongs” are home visits that are performed with a new orientee or current staff member where an evaluator rides along to teach and observe the staff member performing the visit. These visits are typically done during orientation/training and on an on-going basis for competency assessment. These visits ensure that all of job-related tasks are being performed in a correct manner while the staff member is unsupervised in the field.
Consumers have come to expect confidentiality and privacy in all business transactions today, whether on line or in retail establishments. Healthcare is no exception and patient/customers are now protected by HIPAA (the Healthcare Insurance Portability and Accountability Act of 1996). Consumers who have received any healthcare service in a hospital, doctor’s office, medical lab, or pharmacy have been exposed to some education about HIPAA. Medical equipment companies are no different and have some unique issues to plan and prepare for to comply with this complex regulation and the even more fundamental patient right to privacy and confidentiality.