I imagine it’s the same in other industries—December in DME can be a hectic, scatterbrained race to the finish. (“The finish” in this case being the end of the year). Financially speaking, it’s a time to try to maximize earnings and pad the bottom line, wrapping up billing cycles and completing tasks to prepare financially for the new year. Patient/customers that have met their deductible are anxious trying to consume healthcare before a new deductible cycle begins. December 31st is the end of a quarter, the end of a month, and the end of the year and there’s two major holidays –Christmas and New Year to work around. Staff wants to spend time with their families. And of course, company holiday parties abound.
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Topics:
Employee Training,
Personnel Files,
Billing,
HQAA Accreditation,
Process Improvement,
Materials Management,
Showroom,
Delivery,
Warehouse,
Customer Service,
Disaster Preparedness,
Emergencies,
Business Practices,
Infection Control,
DMEPOS
In early November, each year, our minds turn to Thanksgiving. No surprise that Thanksgiving ranks as one of many American’s favorite holidays. It’s a time of positive reflection, a time to literally give thanks for all the blessings in our lives, and the gateway to the triumvirate of important holidays (Thanksgiving/Christmas/New Year’s Day). And then there’s the food: a grand feast of turkey, ham, stuffing, cranberry sauce, mashed potatoes, rolls, and pecan and pumpkin pie. For many people, it’s a glorious four-day weekend of eating, watching football games, visiting with family and friends, and reflection on the past year.
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Topics:
Quality,
Employee Training,
Process Improvement,
Showroom,
Retail,
Delivery,
Competence,
Work,
Customer Service,
Business Practices,
Marketing,
Infection Control,
Equipment,
DMEPOS
Many durable medical equipment company employees equate “OSHA” with those plasticized posters typically hung in a breakroom or kitchen in the organization. Training requirements by both accreditation standards and OSHA itself have gone a long way to educating employees about the various OSHA mandated requirements and led to a better understanding of OSHA. This in turn has led to better adherence to the rules and regulations and ultimately to a safer workplace.
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Topics:
Employee Training,
HQAA Accreditation,
HME Accreditation Requirements,
Compliance,
Avoiding Deficiencies,
Showroom,
Retail,
Delivery,
Warehouse,
Infection Control
Because of the nature of our work, the durable medical equipment industry did not close our doors, shelter in place, or shut down for the Covid-19 Pandemic. We did, however, change the way we do business in many ways. Some of these changes will undoubtedly get back to normal as our nation and the world climb out of the pandemic. And of course, many of these changes will become the “new normal” and are destined to remain changed forever. At the time this blog article is being written, HQAA is carefully monitoring the industry as well as law and regulation and CMS policy to determine how accreditation surveys will be performed in both the short and long term. More on that in the weeks to come.
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Topics:
Employee Training,
HIPAA,
HME Accreditation Requirements,
Patient File Requirements,
Materials Management,
Showroom,
Retail,
Delivery,
Oxygen,
Warehouse,
Customer Service,
Business Practices,
Marketing,
Infection Control
A phrase we’re hearing a lot through this crisis and pandemic is “new normal”. As in, there’s a new normal out there that involves social distancing, wearing masks, working from home, restaurants and non-essential businesses closed or working limited hours, and on and on and on. Every person has had some aspect of their life changed in sometimes small, sometimes profound ways. Of course, this applies to medical equipment providers as much as anyone else.
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Topics:
Employee Training,
Clinical Practice Guidelines,
Materials Management,
Physicians,
Avoiding Deficiencies,
Showroom,
Retail,
Delivery,
Warehouse,
Customer Service,
Marketing,
Infection Control
Here we are several months into the pandemic. It appears perhaps the worst is behind us and the world is slowly starting to re-open. For many, the novelty of sheltering in place has worn off and folks are ready to get back to work. In the durable medical equipment industry, work has continued as our companies have been considered “essential services” and for the most part, stayed open and done business during and despite Covid-19.
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Topics:
Patient File Requirements,
Showroom,
Retail,
Delivery,
Warehouse,
Work,
Business Practices,
Infection Control
Early last month, I started penning a blog article relating to Covid-19. I modified it multiple times and finally scrapped the idea because it was too sensitive a topic, too important to cover in something as “casual” as a blog, and because the information was coming in and changing so fast that anything I wrote would be outdated by the time it was submitted. My, how a couple weeks can change the world…
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Topics:
CMS,
Infection Control
