--- title: Meet Our Staff --- [![HQAA_Logo](https://info.hqaa.org/hs-fs/hubfs/Logos/Logo_4C-Hor_Reg.jpg?width=577&name=Logo_4C-Hor_Reg.jpg "HQAA_Logo")](https://info.hqaa.org/home) CALL: 866.909.4722 [Forgot Password](https://www.hqaa.org/pages/DP/Forgot.aspx)    # Leadership Staff **Executive Director **Craig Douglas [Craig.Douglas@hqaa.org](mailto:Craig.Douglas@hqaa.org)   **Director of Survey Services **Harold Davis [Harold.Davis@hqaa.org](mailto:Harold.Davis@hqaa.org)   **Sales Manager **Darnell Jones [Darnell.Jones@hqaa.org](mailto:Darnell.Jones@hqaa.org) Toll-Free (877) 990-7987   **Director of Operations **Sara Brooks [Sara.Brooks@hqaa.org](mailto:Sara.Brooks@hqaa.org)   **Accounting Manager **Faye Schares [Faye.Schares@hqaa.org](mailto:faye.schares@hqaa.org)   ### Would you like us to contact you? ### Call HQAA **HQAA Main Line ** 866.909.4722 **Accounting ** 877.801.0495 ### Testimonials See what our clients are saying about HQAA [Show Me!](https://info.hqaa.org/testimonials/) ### Visit Our Blog! Please take a few minutes to visit our Blog!  [http://info.hqaa.org/hqaa-blog](https://info.hqaa.org/hqaa-blog) ### Sign Up Get started on accreditation today. [Sign Up](https://info.hqaa.org/sign-up) ### Follow HQAA 114 East 4th St., Suite 200  |  Waterloo, IA 50703 © 2026 : Healthcare Quality Association on Accreditation. All Rights Reserved. ![](https://www.hqaa.org/images/HQAA_Footer.png)