HQAA Blog

DME Policy Manuals

Posted by Steve DeGenaro on Thu, Nov 08, 2018 @ 10:28 AM

Many in the home medical equipment industry equate policy manuals to their accreditation inspections. And of course, these bulky tomes are certainly a large part of the accreditation and survey experience for every DME. Policy manuals serve as the road map for how work gets done within an organization, a set of rules for the organization, and the document that defines the structure, function, and philosophy of the organization. Let’s look at what a policy manual should contain and how it impacts not only accreditation, but also the overall day-to-day operation of an organization.

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Topics: Employee Training, HIPAA, Security, Personnel Files, Quality Improvement, Billing, Renewing Accreditation, Quality Standards, HQAA Accreditation, HME Accreditation Requirements, Patient File Requirements, Compliance, Patient Privacy, Clinical Practice Guidelines, Materials Management, Avoiding Deficiencies, CMS, Complaint Process, Quality Care, Showroom, Retail, Delivery, Clinical Respiratory Services, Oxygen, Warehouse, Safety Officer, Competence, Customer Service, Disaster Preparedness, Emergencies, Business Practices, Marketing

Protecting Patient Privacy: HIPAA & Beyond

Posted by Steve DeGenaro on Fri, Aug 14, 2015 @ 04:55 PM

 

 

Consumers have come to expect confidentiality and privacy in all business transactions today, whether on line or in retail establishments.  Healthcare is no exception and patient/customers are now protected by HIPAA (the Healthcare Insurance Portability and Accountability Act of 1996).  Consumers who have received any healthcare service in a hospital, doctor’s office, medical lab, or pharmacy have been exposed to some education about HIPAA.  Medical equipment companies are no different and have some unique issues to plan and prepare for to comply with this complex regulation and the even more fundamental patient right to privacy and confidentiality. 

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Topics: Employee Training, HIPAA, Security, HME Accreditation Requirements, Patient File Requirements, Compliance, Patient Privacy

Heroes Among Us

Posted by Mary Nicholas on Tue, Oct 30, 2012 @ 04:48 PM

Almost everywhere we look today, we see superheroes.  With Halloween nipping at our heels, the stores are advertising how we can dress up like the Hulk, or Catwoman, or Captain America.  Heroes seems to have a pretty high profile right now in movies, books, video games and marketers tell us all the time that we can be just like them. 

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Topics: Security, Materials Management, Retail, Warehouse, Safety Officer