HQAA Blog

Back Up Equipment

Posted by Steve DeGenaro on Wed, Mar 23, 2022 @ 03:17 PM

In the durable medical equipment industry—as well as in life—it always pays to have a backup plan! Whether its backing up data on the cloud, having contingency plans for staffing issues, or having multiple suppliers for a particular piece of equipment, these plans have saved countless heartaches, businesses, and even lives. While all of these are important, let’s focus today on a company’s responsibility to have adequate back up equipment for their existing customer/patients.

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Topics: Business Practices, Equipment

Background Checks

Posted by Steve DeGenaro on Fri, Feb 11, 2022 @ 02:58 PM

The pandemic has changed how we look at employment in the United States in a multitude of ways. Many of us now “telecommute” to work, which opens up the opportunity to live farther from the office than ever before. Young people have new and different considerations and priorities when it comes to accepting a job. And of course, there’s the fact that it is increasingly more difficult to recruit and retain good long-term employees. Complicating these issues specifically in our industry are the pesky and sometimes misunderstood background check requirements.

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Topics: Quality, Security, HQAA Accreditation, HME Accreditation Requirements, Compliance, Showroom, Retail, Delivery, Competence, OIG

The OIG & DME

Posted by Steve DeGenaro on Wed, Jan 19, 2022 @ 09:56 AM

Nothing strikes fear into the hearts of DME owners, managers, and staff more than the Office of the Inspector General (the “OIG”). The fear is perhaps deserved by an extremely small handful of industry people. The vast majority of our industry rank and file have nothing to fear from this sometimes maligned and misunderstood government agency.

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Topics: Billing, HQAA Accreditation, HME Accreditation Requirements, Compliance, Avoiding Deficiencies, CMS, Business Practices, OIG

IT’S A WONDERFUL LIFE--IN THE DME INDUSTRY

Posted by Steve DeGenaro on Fri, Dec 10, 2021 @ 09:36 AM

Part of our family’s holiday season tradition is the annual watching of “IT’S A WONDERFUL LIFE”. The movie is –in my opinion, anyway--a masterpiece of happiness and positivity. The primary lesson of the movie is that our deeds, both good and bad, have a profound effect on the lives of other people in our circle of friends and family. The main character, George Bailey, finds out in dream sequences reminiscent of Charles Dicken’s “A CHRISTMAS CAROL” that his life has had profound meaning because of his good work, kind deeds, and charitable attitude.

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Topics: Quality Care, Retail, Delivery, Work, Customer Service, Equipment

WILL YOUR ORGANIZATION REQUIRE THE COVID VAX

Posted by Steve DeGenaro on Tue, Nov 09, 2021 @ 10:38 AM

In early September 2021, President Biden issued an executive order instructing OSHA to issue a standard requiring employers to require vaccination or weekly testing for Covid 19. There are exceptions including religious exemptions and also various disabilities (a physician’s statement that a person cannot receive the vaccination). The executive order applies to all Federal employees, contractors, healthcare workers, and employees of private sector employers with 100 or more employees. Various dates for implementation are mentioned in the order-- most of them are in November and/or December of 2021.

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Topics: Personnel Files, Business Practices

Working Remote

Posted by Steve DeGenaro on Fri, Oct 22, 2021 @ 03:10 PM

The pandemic has changed our society in many ways. In some cases, it seems to have done irreparable harm. Fortunately, there have been some upsides and our society has learned some useful lessons along the way. One thing that some folks find beneficial and positive is that many companies and employees have learned that working remotely can actually work!

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When a Surveyor Calls…

Posted by Steve DeGenaro on Fri, Sep 10, 2021 @ 10:38 AM

Since the early days of the Covid pandemic, surveyors have been avoiding “home visits”—those interactive ride alongs where the surveyor goes with a delivery person or clinician to visit a patient/customer in their home. This is for the safety of the staff members, the surveyor, and most important, the patient/customer. Although our process has changed a bit over the last few months, the surveyors are still not going out on home visits and are not likely to start that process up again any time soon.

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Topics: Delivery, Customer Service, Surveys, Equipment

Revisiting Retail Showrooms

Posted by Steve DeGenaro on Tue, Aug 10, 2021 @ 10:34 AM

We’ve talked about retail showrooms before, but in the several years since we’ve covered the topic, retail has made a triumphant resurgence. The DME retail showroom’s amazing comeback is a product of a perfect storm of factors in the industry. Certainly, declining reimbursement and limitations to coverage for DME products and services is at least partially responsible. The fact that Baby Boomers are retiring and becoming eligible for Medicare is also a factor. Retirees today –compared to retirees of a decade or so ago—are tech savvy computer users who are comfortable shopping on line and also somewhat conditioned to paying for larger portions of their healthcare out of pocket. The bad news for local DME’s is that they are tech savvy and capable of shopping on Amazon-like platforms. The good news for local DME’s is that they are willing to pay more out of pocket for healthcare. Retail provides a “hedge” for your organization. If someone wants the traditional “deliver it and bill my insurance” DME model, you can do it. But you also have a showroom and are prepared to deal in cash.

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Topics: HME Accreditation Requirements, Compliance, Showroom, Retail, Delivery, Customer Service

Trying to Reason with the Hurricane Season

Posted by Steve DeGenaro on Fri, Jul 16, 2021 @ 10:17 AM

Its hurricane season in Florida and the Southeast of our country. Some years are not as bad as others, but a “bad” hurricane season can include major disruptions to travel and business operations, damage to businesses and buildings, lost and ruined equipment, and even destroyed homes and loss of life. The DME industry has seen its share of missteps and mistakes with regards to preparation for these catastrophes, but they’ve also seen many successes. Seeing an organization work their way through a hurricane (or any major disaster) can be impressive. Let’s look at the two extremes in preparation.

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Topics: Disaster Preparedness, Emergencies

OSHA: More Than Just a Lunchroom Poster

Posted by Steve DeGenaro on Thu, Jun 10, 2021 @ 03:26 PM

Many durable medical equipment company employees equate “OSHA” with those plasticized posters typically hung in a breakroom or kitchen in the organization. Training requirements by both accreditation standards and OSHA itself have gone a long way to educating employees about the various OSHA mandated requirements and led to a better understanding of OSHA. This in turn has led to better adherence to the rules and regulations and ultimately to a safer workplace.

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Topics: Employee Training, HQAA Accreditation, HME Accreditation Requirements, Compliance, Avoiding Deficiencies, Showroom, Retail, Delivery, Warehouse, Infection Control