In order to determine if a grievance or complaint needs to be recorded, you must first decide what is, and what is not, a complaint. Your team must determine the threshold that it takes for a concern or question to truly be a complaint/grievance. Not every concern expressed may be a complaint. Let’s look at two examples:
Topics: HME Accreditation Requirements, Avoiding Deficiencies, Complaint Process
Whether you keep paper or electronic personnel files, you must maintain them in a secure and organized manner so they will be ready for your surveyor during your unannounced survey. A good best practice is to audit your personnel files two to four times annually to ensure that the files are complete and up-to-date.
There are a few items that are commonly marked as personnel file deficiencies. Make sure the following articles are completed, organized and stored in a secure fashion.
Topics: Personnel Files, Avoiding Deficiencies
