Testimonials

1/14/2022

I want to thank HQAA. Last minute changes due to COVID issues at the Corporate office the day of the survey was easily resolved by Jim Moyer & Harold Davis. I want to give a major thanks to our surveyor Harold for his patience with the process, internet problems, and staff. I have been in the business for 29 years and have gone through the accreditation process 17 times with different accreditation organizations and I must say that this has been the most informative survey for the staff that I've been involved with. The staff were nervous but Harold took a lot of the stress out of the process. We are a better company today because of HQAA and our surveyor Harold. Thank you all again!

10/22/2021

This was our first accreditation survey with HQAA and I could not be more pleased with the results. The workroom process using a “coach” to approve policies and procedures helped assure there were minimal issues when the surveyor arrived. We have multiple locations, so a “combination” survey was used where a surveyor was on-site for one day and the remaining locations were conducted virtually. This worked really well for us with scheduling the surveyors with different locations throughout the week. There were no surprises at the end of the survey because the lead surveyor was forthcoming with updates and reminders on what he still needed to see during the survey week. The entire process went smoothly and everyone we worked with at HQAA were professional and knowledgeable.

Respectfully submitted,
Michael

6/25/2021

It has been a pleasure working with Harold, Kim, and the HQAA team. Harold Davis provided thoughtful insight on ways we can improve and grow our DME business. We are a small, two-person operation; however, Harold made suggestions on how to prepare for growth as we add staff. The accreditation process can be overwhelming, even for a small company; the HQAA staff and the workroom tools provided a lot of support when we needed help.

11/06/2020

This process works great. The Workroom enables you to make certain that all of your policies are complete and up to date, and we couldn't be happier with our surveyor, Harold Davis. Harold's approach is spot on -- he's here to help us to meet Accreditation Standards and help us correct any deficiencies. Every time he comes, he leaves us with some solid recommendations that will help our business.

10/20/2020

This was my first accreditation as the compliance coordinator for a DME. I cannot tell you how helpful the online breakdown of each segment was to me. Also, having a work coach with me side by side was incredibly helpful; I learned so much during this time. Lastly, the Power Packs are very helpful and I plan to integrate them into our Quality and Infection Control/Safety programs.

9/25/2020

Harold did an incredible job with our survey. His ability to move to virtual surveys for some locations was seamless. Harold had an incredible book of knowledge and was awesome at being able to give a real life story with each of his recommendations or consultative ideas. Harold's sense of humor also allowed everyone he spoke to a more relaxing survey experience.

8/16/2019

As always, the HQAA accreditation was a very positive experience. The surveyor (Steve) was very knowledgeable, professional and helpful.

9/11/2019

When my business partner and I joined HQAA, Lore Thompson was assigned to us as our coach. From the very beginning, she was EXTREMELY professional, kind and informative. She walked and guided us through the work room, the modules and provided us with very helpful feedback throughout the entire process. Each and every time we called for questions or concerns, we were able to speak to her directly. In the rare occasion in which she was out of the office, other staff members from HQAA were also VERY helpful, kind and insightful.

After Lore and I closed the workroom, my business partner and I knew that at any given moment, our Accreditation Surveyor was going to be coming in to inspect our facility. Within two weeks, Angelica Huerta walked into our door. Angelica is a PHENOMENAL member of the HQAA community. She was SO helpful, patient and knowledgeable within the realm of DME rules, regulations, policies, procedures, laws, and quality standards. We were beyond satisfied with Ms. Huerta's visit. Admittedly, we have a few deficiencies in which we are working on at this moment, and plan to submit our report of corrections by next week (the latest).

Overall, I would recommend HQAA to everyone and anyone who asks about a potential Accreditation Company in the future. Both Lore Thompson and Angelica Huerta exceeded our expectations when it came to the entire accreditation process. A+++++

8/16/2019

HQAA simplified the entire process by assigning me a Coach that walked me through each policy that I wrote. The surveyor was very knowledgeable, respectful and also helpful. I was impressed on the suggestions that the surveyor relayed to me so that I could be more efficient.

8/26/2019

It was a great experience. As always, it is such a good feeling to have the survey over and know you are doing things correctly. Jim gave us some great ideas to improve our company procedures that we will be putting into action immediately. I used HQAA with a company that I previously worked for, and once I came to The Prescription Shop, I switched to HQAA immediately. I like how HQAA is very thorough with their inspection but at the same time I have come away with better procedures from each survey.

Thank you!!

8/16/2019

The process of sending policies and procedures online prior to physical survey allows for a much smoother process. Any variances are immediately addressed and corrected. Makes so much sense.

The physical surveyor was polite and thorough. She was able to give some pointers to improve the services. Very much appreciated.

Overall, the process focused on improving the services offered. All staff encountered were friendly and helpful.

8/7/2019

The surveyor was extremely knowledgeable and helpful. The whole process was smooth and clear. I really appreciate the surveyor's input and advice on how to make some of our procedures better, as well.

6/13/2019

You all were great, Always answered my questions even when I didn't understand the answers, you all reexplained until I did understand, The surveyor was great, He gave me some good feedback on what I need to do and how to maintain and be ready for the next time

6/11/2019

No area for improvement comes to mind, but I would like to mention how appreciative I am for all the help and guidance that I received throughout the accreditation process. From workroom setup to on-site survey, your staff has treated us with a level of kindness and respect that is altogether uncommon in today's world. Thank you!

6/7/2019

I will say that the field surveyor Mrs. Huerta was very good in explaining the areas in need of improvement and very professional. Well appreciated!

5/30/2019

The process was simple and my coach Kim was very nice and understanding. My surveyor Curtis was the best. He is so knowledgeable and educates you while making sure your company understands why they are asked to do what they do. Thanks Atyia

5/30/2019

SUSEAN WAS GREAT. I APPRECIATE HER GIVING ME A CLEAR DEFINITION OF THE PROPER PROCEDURES IN THE AREAS WE WERE LACKING. VERY PROFESSIONAL.

5/24/2019

My coach and surveyor were exceedingly patient and respectful of my concerns and "opinions". Both went out of their way to explain the reasons for things I questioned. This survey was actually an information and pretty pleasant experience!

5/21/2019

No improvements needed. I am very happy that you found a surveyor (Loretta) who lived close to my store. It was nice to see HQAA cared about keeping my cost down.

Sincerely, Joe Giglia,

5/31/2019

I have to say this was the best experience I have had with an accreditation survey. The surveyor was great to work and very informative. Being new with HQAA he walked me through how the HQAA process works and the steps after the survey was complete. Best of all, I was able to continue with most of my normal work routine throughout the survey. In the past, the surveyors have had me with them most of the time showing them everything they were looking for which meant my work was getting behind. Also, the workroom made a breeze to get through the initial process. I am so glad I made the switch to HQAA.