Harold did an incredible job with our survey. His ability to move to virtual surveys for some locations was seamless. Harold had an incredible book of knowledge and was awesome at being able to give a real life story with each of his recommendations or consultative ideas. Harold's sense of humor also allowed everyone he spoke to a more relaxing survey experience.
As always, the HQAA accreditation was a very positive experience. The surveyor (Steve) was very knowledgeable, professional and helpful.
When my business partner and I joined HQAA, Lore Thompson was assigned to us as our coach. From the very beginning, she was EXTREMELY professional, kind and informative. She walked and guided us through the work room, the modules and provided us with very helpful feedback throughout the entire process. Each and every time we called for questions or concerns, we were able to speak to her directly. In the rare occasion in which she was out of the office, other staff members from HQAA were also VERY helpful, kind and insightful.
After Lore and I closed the workroom, my business partner and I knew that at any given moment, our Accreditation Surveyor was going to be coming in to inspect our facility. Within two weeks, Angelica Huerta walked into our door. Angelica is a PHENOMENAL member of the HQAA community. She was SO helpful, patient and knowledgeable within the realm of DME rules, regulations, policies, procedures, laws, and quality standards. We were beyond satisfied with Ms. Huerta's visit. Admittedly, we have a few deficiencies in which we are working on at this moment, and plan to submit our report of corrections by next week (the latest).
Overall, I would recommend HQAA to everyone and anyone who asks about a potential Accreditation Company in the future. Both Lore Thompson and Angelica Huerta exceeded our expectations when it came to the entire accreditation process. A+++++
HQAA simplified the entire process by assigning me a Coach that walked me through each policy that I wrote. The surveyor was very knowledgeable, respectful and also helpful. I was impressed on the suggestions that the surveyor relayed to me so that I could be more efficient.
It was a great experience. As always, it is such a good feeling to have the survey over and know you are doing things correctly. Jim gave us some great ideas to improve our company procedures that we will be putting into action immediately. I used HQAA with a company that I previously worked for, and once I came to The Prescription Shop, I switched to HQAA immediately. I like how HQAA is very thorough with their inspection but at the same time I have come away with better procedures from each survey.
Thank you!!
The process of sending policies and procedures online prior to physical survey allows for a much smoother process. Any variances are immediately addressed and corrected. Makes so much sense.
The physical surveyor was polite and thorough. She was able to give some pointers to improve the services. Very much appreciated.
Overall, the process focused on improving the services offered. All staff encountered were friendly and helpful.
The surveyor was extremely knowledgeable and helpful. The whole process was smooth and clear. I really appreciate the surveyor's input and advice on how to make some of our procedures better, as well.
You all were great, Always answered my questions even when I didn't understand the answers, you all reexplained until I did understand, The surveyor was great, He gave me some good feedback on what I need to do and how to maintain and be ready for the next time
No area for improvement comes to mind, but I would like to mention how appreciative I am for all the help and guidance that I received throughout the accreditation process. From workroom setup to on-site survey, your staff has treated us with a level of kindness and respect that is altogether uncommon in today's world. Thank you!
I will say that the field surveyor Mrs. Huerta was very good in explaining the areas in need of improvement and very professional. Well appreciated!
The process was simple and my coach Kim was very nice and understanding. My surveyor Curtis was the best. He is so knowledgeable and educates you while making sure your company understands why they are asked to do what they do. Thanks Atyia
SUSEAN WAS GREAT. I APPRECIATE HER GIVING ME A CLEAR DEFINITION OF THE PROPER PROCEDURES IN THE AREAS WE WERE LACKING. VERY PROFESSIONAL.
My coach and surveyor were exceedingly patient and respectful of my concerns and "opinions". Both went out of their way to explain the reasons for things I questioned. This survey was actually an information and pretty pleasant experience!
No improvements needed. I am very happy that you found a surveyor (Loretta) who lived close to my store. It was nice to see HQAA cared about keeping my cost down.
Sincerely, Joe Giglia,
I have to say this was the best experience I have had with an accreditation survey. The surveyor was great to work and very informative. Being new with HQAA he walked me through how the HQAA process works and the steps after the survey was complete. Best of all, I was able to continue with most of my normal work routine throughout the survey. In the past, the surveyors have had me with them most of the time showing them everything they were looking for which meant my work was getting behind. Also, the workroom made a breeze to get through the initial process. I am so glad I made the switch to HQAA.
HQAA has consistently been a reliable source of inspiration in helping our organization maintain the highest standards in our business practice. The "Work-Room" ease of use when submitting policies makes working with HQAA an absolute pleasure and "Non Stressfull" process. The staff at HQAA is delightful to deal with. I would highly recommend HQAA to anyone wanting an accrediting organization.
Jodi was an excellent surveyor. Staff reports learning a lot from the process and appreciated her patient and empathetic demeanor during the survey. We learned a lot going through the whole process and are very glad we selected HQAA.
This was our 4th or 5th survey with HQAA
The process has gotten more and more streamlined each time. We appreciate the process and the knowledgeable Surveyors that we have met.
The process of accreditation is intimidating however the HQAA team has the awesome ability to put everyone at ease and smoothly navigate the company throughout the process. Everyone is very professional, very nice and always willing to assist when additional guidance is required. Thank you for your time and consideration!
As a new entity, we appreciated the simplicity and straight-forwardness entire process. The work room made us aware of what was expected of us and assisted us with the development of necessary policies. The immediate one-on-one feed back from Kim, our Accreditation Coach, was very helpful. The on-site surveyor Patrick, was helpful in guiding us toward complete compliance to standards with the few minor deficiencies he discovered. This was an overall pleasant experience!
