4/28/2019
This was our 4th or 5th survey with HQAA
The process has gotten more and more streamlined each time. We appreciate the process and the knowledgeable Surveyors that we have met.
4/25/2019
The process of accreditation is intimidating however the HQAA team has the awesome ability to put everyone at ease and smoothly navigate the company throughout the process. Everyone is very professional, very nice and always willing to assist when additional guidance is required. Thank you for your time and consideration!
4/22/2019
As a new entity, we appreciated the simplicity and straight-forwardness entire process. The work room made us aware of what was expected of us and assisted us with the development of necessary policies. The immediate one-on-one feed back from Kim, our Accreditation Coach, was very helpful. The on-site surveyor Patrick, was helpful in guiding us toward complete compliance to standards with the few minor deficiencies he discovered. This was an overall pleasant experience!
4/8/2019
We really appreciate our partnership with HQAA! We really feel like you help us through the process, rather than put us through the process of accreditation. We were grateful for our surveyors feedback and recommendations to improve certain areas of our business! Thank you again for another successful accreditation renewal!
4/1/2019
Working with your organization has been great! I have had the opportunity to work with other accrediting agencies and you group has been there for me the entire process. I thank you for your dedication to your customers.
3/29/2019
Dana was amazing, and although we have been through the accreditation process a few times, he took the time to give us some great ideas on how to improve our retail store!! The actual accreditation process could not have gone more smooth and with ease.
3/27/2019
I have been through accreditation with two other accreditation organizations, HQAA is by far the most user friendly, the field surveyor's have been super helpful and explained the process from start to finish. I would definitely recommend HQAA for you accreditation needs.
Thank You,
Paula Edmonds, Manager
3/21/2019
We have been with HQAA for many years and have gone through many surveys. As always, the process is smooth and educational. The surveyors seem like they are there more to help than to criticize. The entire HQAA staff always goes above and beyond.
3/20/2019
This was Harold's second accreditation visit with us. He originally came in 2013, and as per his standards, Harold was meticulous and thorough and was so very helpful in offering suggestions to make things flawless in the future. We strive for 100% always and Harold gave us suggestions to stay there! He listened and explained all of his observations. It was a pleasure working with him!!
3/20/2019
Honestly, our Field Surveyor Jim Dehler and our Coach Sara Brooks have exceeded expectations this entire time. It has been such a pleasure all along! It was a pleasure to go over the process with Jim and learn all aspects of the information of the accreditation process. We very much look forward to our continued partnership with HQAA and the years to come. We are very satified with chosing HQAA for our unique business model and DME Concept. We know we can change the industry with the ongoing partnership with HQAA!
Thank you Jim and Sara!
3/7/2019
Jim was great. Opened our eyes to several areas we could improve on. Highly recommend HQAA to anyone looking. We looked at several before deciding to use HQAA. Your search is over for getting your accreditation.
2/18/2019
Loretta was efficient and knowledgeable. Her tenure showed in her presentation and professionalism. Thank you for your ability to work with us and make the process overall a positive experience.
2/22/2019
It was such a pleasant and educational experience! Even though we have been accredited since 1997, this survey was one of the most informative and positive we have ever had. It really was much more of a collaboration and less of a "gotcha" environment with HQAA.
12/14/2018
HQAA has been great throughout this process. We have learned a great deal and look forward to continuing our partnership. Our surveyor was very helpful in providing education - she was professional and good to work with!
12/20/2018
Our surveyor was very professional and a real pleasure to work with. He was very common sense in his approach, which I appreciated. He was respectful of my time, as well as that of my staff. My survey was a very positive experience. In addition to pointing out areas for improvement, he also offered advice on how to best accomplish changes to address those areas of concern.
2/13/2019
HQAA is excellent! I can't think of any way to improve. Surveyors are very professional and helpful. We learn something new with each site survey to improve our operation.
12/18/2018
Our survey was very informative, and a learning experience for me and my staff. I found both of our surveyors very professional and knowledgeable. Harold evaluated our DME services and offered many ideas for enhancing best practice compliances. While I found Sharon to be a true expert in home infusion pharmacy, teaching me and my staff several best practice tips to enhance patient care in our home infusion pharmacy services. The workroom procedure and staff offer an efficient way for us to update our Policy and Procedures. Thank you, and I would recommend HQAA to any DME company and home infusion pharmacy.
12/3/2018
We've been accredited for 20 years. This has been the best experience ever while going through accreditation. Pleasant, stress free, painless and actually enjoyable! We highly recommend HQAA. Looking forward to many years of working together!
11/8/2018
Loretta Carr-Stock was wonderful. The full accreditation process went very smoothly, and all feedback was given at the time. I highly recommend her as she knows what she is talking about, and seems very experienced within the medical supply business. Ultimately she was able to give us future feedback and tips that we truly appreciated as a company.
11/5/2018
This was our third time through Accreditation with HQAA and it was the best yet! Loretta was so friendly and helpful. She was able to give our company invaluable information on how we as an organization can improve and streamline our processes. We will happily recommend HQAA for their accreditation services. From the workroom to the site survey the process is thorough and everyone we've dealt with has been eager to help us on our way to provide excellent service to our patients.
