5/7/2025
Both Kevin, our recent inspector, and Tori, our workroom coach really went out of their way and offered good ideas for moving forward and making the process not so stressful.
4/23/2025
The accreditation process was truly a breeze thanks to the outstanding support from every member of HQAA. The Workroom platform was straightforward and user-friendly. The guidance we received from our coach was consistently positive and encouraging. That said, we want to emphasize how positive our experience was with the surveyor assigned to us. He was exceptionally knowledgeable, friendly, and professional throughout the process. His approach fostered a collaborative atmosphere, and the feedback provided was both productive and constructive, helping us identify meaningful opportunities for growth. Having surveyors like the one we worked with would undoubtedly enhance the overall experience for all clients, as they set a high standard for encouraging continuous improvement in our policies and procedures, ultimately helping us become better at what we do.
4/21/2025
Jim was great. He was helpful in areas of deficiency and guided us to the correct procedure for accreditation.
4/17/2025
This was the 5th or 6th survey we have gone thru with HQAA.
Each time the process and communication gets better and more streamlined.
Each survey has led to helpful improvements and suggestions by the surveyor.
Our surveyor Kevin was courteous and very knowledgeable. Having practical background as a former DME owner was appreciated.
As a former hospital administrator, I have been thru numerous JACHO surveys.
Many of the surveyors are book smart but without actual working experience.
Thank you
4/9/2025
Jim was very pleasant and easy to work with. I feel like Jim and HQAA are a great asset to my business and my team here at Choice Medical Equipment. We are better together!
4/7/2025
I really appreciate HQAA's informative and educational approach to the accreditation process. Our surveyor, Dean Blessinger, has vast experience in all things DME. His knowledge of the industry and his eagerness to share this information with our team was an unexpected blessing. Dean is a true advocate of small business and has, I believe, a sincere desire to help others succeed in a climate that can be, at times, aligned against smaller companies like ours. We appreciate Dean and the entire HQAA team for all their help throughout the reaccreditation process, their support and guidance have been invaluable.
4/3/2025
Thanks for everything. The surveyor was helpful and gave us some very good advice. We appreciate it.
3/21/2025
I cannot think of anything that can be approved. The surveyors did a great job and made recommendations that will be very helpful.
6/3/2025
Surveyor was very knowledgeable of content and provided a lot of useful tips moving forward. Great Job!
3/20/2025
You guys have been wonderful. We appreciate all you do in assisting us to become accredited. We feel like we have a real partnership with HQAA and that you are here to help us and not hinder us in getting accredited. Thank you for making what could be a very daunting process into a rewarding and educational one. As long as we are in the DME business, we will continue to turn to HQAA for all of our accreditation needs.
3/16/2025
It was stressful three years ago transitioning to a new accreditation company, trying to prepare for a survey we had never experienced. We just completed our second survey and am so happy we made the change to HQAA!
2/28/2025
HQAA has been an invaluable partner in ensuring compliance with CMS requirements while also providing a personalized and educational approach. Their guidance not only helps providers meet compliance standards but also empowers us to extend that knowledge to our patients and staff. Our surveyor was exceptionally knowledgeable, offering insightful recommendations with a positive outlook, focusing on continuous improvement in meaningful ways. We truly appreciate HQAA's commitment to helping providers succeed.
2/27/2025
As always, everything was smooth with the entire process. This was our 7th time.
2/20/2025
Very happy with Giovanni, extremely knowledgeable.
Over all my experience with HQAA was amazing.
Everyone - Lisa, Harold and Giovanni were all excellent!
9/25/2024
Everything was smooth for my reaccreditation.
Kevin was WONDERFUL and even gave me some additional feedback on how to improve my business.
I wouldn't change a thing!
9/17/2024
I cannot think of any way to make it better. Harold was excellent and we appreciate all of his suggestions. He has made working with HQAA a great experience. Thank you for all of your help!
9/16/2024
The accreditation experience is the best. The workroom is an outstanding concept and works extremely well. The customer service is top notch.
8/23/2024
I have no words only that the HQAA Team is exceptional and always exceeds our expectation of quality professionalism and teamwork from start to finish line. The commitment of this organization is amazing working together to accomplish our accreditation. I am very proud to continue working with HQAA as the accrediting body for our organization. It is always an amazing ride! Thank you.
8/16/2024
HQAA has always gone above and beyond to help us achieve our accreditation goals. Start to Finish the process has been seamless and Mr. Carroll is extremely knowledgeable and helpful in his explanations and guidance. we look forward to our next survey. Survey time is always stressful, but thanks to the folks at HQAA and the workbook we have been successful. Thanks to all the team and especially to Cory for the manner that he does the survey allows us to be more at ease. once again thank you for all y'all do,
Oscar San Miguel, Owner
