8/7/2019
The surveyor was extremely knowledgeable and helpful. The whole process was smooth and clear. I really appreciate the surveyor's input and advice on how to make some of our procedures better, as well.
6/13/2019
You all were great, Always answered my questions even when I didn't understand the answers, you all reexplained until I did understand, The surveyor was great, He gave me some good feedback on what I need to do and how to maintain and be ready for the next time
6/11/2019
No area for improvement comes to mind, but I would like to mention how appreciative I am for all the help and guidance that I received throughout the accreditation process. From workroom setup to on-site survey, your staff has treated us with a level of kindness and respect that is altogether uncommon in today's world. Thank you!
6/7/2019
I will say that the field surveyor Mrs. Huerta was very good in explaining the areas in need of improvement and very professional. Well appreciated!
5/30/2019
The process was simple and my coach Kim was very nice and understanding. My surveyor Curtis was the best. He is so knowledgeable and educates you while making sure your company understands why they are asked to do what they do. Thanks Atyia
5/30/2019
SUSEAN WAS GREAT. I APPRECIATE HER GIVING ME A CLEAR DEFINITION OF THE PROPER PROCEDURES IN THE AREAS WE WERE LACKING. VERY PROFESSIONAL.
5/24/2019
My coach and surveyor were exceedingly patient and respectful of my concerns and "opinions". Both went out of their way to explain the reasons for things I questioned. This survey was actually an information and pretty pleasant experience!
5/21/2019
No improvements needed. I am very happy that you found a surveyor (Loretta) who lived close to my store. It was nice to see HQAA cared about keeping my cost down.
Sincerely, Joe Giglia,
5/31/2019
I have to say this was the best experience I have had with an accreditation survey. The surveyor was great to work and very informative. Being new with HQAA he walked me through how the HQAA process works and the steps after the survey was complete. Best of all, I was able to continue with most of my normal work routine throughout the survey. In the past, the surveyors have had me with them most of the time showing them everything they were looking for which meant my work was getting behind. Also, the workroom made a breeze to get through the initial process. I am so glad I made the switch to HQAA.
5/13/2019
HQAA has consistently been a reliable source of inspiration in helping our organization maintain the highest standards in our business practice. The "Work-Room" ease of use when submitting policies makes working with HQAA an absolute pleasure and "Non Stressfull" process. The staff at HQAA is delightful to deal with. I would highly recommend HQAA to anyone wanting an accrediting organization.
5/7/2019
Jodi was an excellent surveyor. Staff reports learning a lot from the process and appreciated her patient and empathetic demeanor during the survey. We learned a lot going through the whole process and are very glad we selected HQAA.
4/28/2019
This was our 4th or 5th survey with HQAA
The process has gotten more and more streamlined each time. We appreciate the process and the knowledgeable Surveyors that we have met.
4/25/2019
The process of accreditation is intimidating however the HQAA team has the awesome ability to put everyone at ease and smoothly navigate the company throughout the process. Everyone is very professional, very nice and always willing to assist when additional guidance is required. Thank you for your time and consideration!
4/22/2019
As a new entity, we appreciated the simplicity and straight-forwardness entire process. The work room made us aware of what was expected of us and assisted us with the development of necessary policies. The immediate one-on-one feed back from Kim, our Accreditation Coach, was very helpful. The on-site surveyor Patrick, was helpful in guiding us toward complete compliance to standards with the few minor deficiencies he discovered. This was an overall pleasant experience!
4/8/2019
We really appreciate our partnership with HQAA! We really feel like you help us through the process, rather than put us through the process of accreditation. We were grateful for our surveyors feedback and recommendations to improve certain areas of our business! Thank you again for another successful accreditation renewal!
4/1/2019
Working with your organization has been great! I have had the opportunity to work with other accrediting agencies and you group has been there for me the entire process. I thank you for your dedication to your customers.
3/29/2019
Dana was amazing, and although we have been through the accreditation process a few times, he took the time to give us some great ideas on how to improve our retail store!! The actual accreditation process could not have gone more smooth and with ease.
3/27/2019
I have been through accreditation with two other accreditation organizations, HQAA is by far the most user friendly, the field surveyor's have been super helpful and explained the process from start to finish. I would definitely recommend HQAA for you accreditation needs.
Thank You,
Paula Edmonds, Manager
3/21/2019
We have been with HQAA for many years and have gone through many surveys. As always, the process is smooth and educational. The surveyors seem like they are there more to help than to criticize. The entire HQAA staff always goes above and beyond.
3/20/2019
This was Harold's second accreditation visit with us. He originally came in 2013, and as per his standards, Harold was meticulous and thorough and was so very helpful in offering suggestions to make things flawless in the future. We strive for 100% always and Harold gave us suggestions to stay there! He listened and explained all of his observations. It was a pleasure working with him!!
