I honestly can't think of any way to improve! Tori was such a helpful, supportive, and communicative coach and handled my million questions like a champ. Giovanni brought such a calming presence and made the entire survey experience so relaxing, educational, and informative. Thank you to both so much! We hope to get to work with both again in the future.
The experience was exceptional and a smooth process. Very positive experience.
First and foremost, I want to thank HQAA and all its staff members for making an anxious requirement, anything but that.
Our workroom coach, Tori, was exceptional in helping me understand the corrections needed on policies requiring our attention before submission.
Kevin, our surveyor, was kind, knowledgeable, fair, and easy to work with. He is detail-oriented and was clear on everything he expected from us without making us feel intimidated or uncomfortable.
I look forward to working with HQAA on our next accreditation!
Both Kevin, our recent inspector, and Tori, our workroom coach really went out of their way and offered good ideas for moving forward and making the process not so stressful.
The accreditation process was truly a breeze thanks to the outstanding support from every member of HQAA. The Workroom platform was straightforward and user-friendly. The guidance we received from our coach was consistently positive and encouraging. That said, we want to emphasize how positive our experience was with the surveyor assigned to us. He was exceptionally knowledgeable, friendly, and professional throughout the process. His approach fostered a collaborative atmosphere, and the feedback provided was both productive and constructive, helping us identify meaningful opportunities for growth. Having surveyors like the one we worked with would undoubtedly enhance the overall experience for all clients, as they set a high standard for encouraging continuous improvement in our policies and procedures, ultimately helping us become better at what we do.
HQAA has done an excellent job in making this whole process as simple as possible. I can't think of one thing to add to your process that would make it any easier or more user-friendly than what you currently do.
Each time we go thru the process, it gets better & better.
I would recommend HQAA without hesitation.
I believe this is the 5th or 6th 3-year accreditation for us.
No recommendations. HQAA workroom and staff make the process easy. Excellent communication throughout.
HQAA makes the work room and site survey process very smooth and understandable. Both my workroom coach and site surveyor provided many helpful suggestions and answered my questions to my satisfaction. I would not hesitate to recommend any DME to use HQAA as their accreditation organization.
I appreciate Tori help over the phone, she was a big help, and onsite Jim was very help and patient waiting for us to find the items he needed to see.
Thanks Kirk
I honestly cannot think of anything that HQAA could do to improve the accreditation experience. Everyone at HQAA is always so responsive and helpful. We truly appreciate the collaborative relationship and every opportunity given to glean from the wealth of knowledge they provide.
Our lead Surveyor, Harold is golden! He is so knowledgeable and kind and always treats you like you are his only customer. Harold is a great educator and is truly passionate about what he does.
Our staff even commented on how gracious and calming the field Surveyors were with them. Great experiences all the way around.
The process this time was so much better than last time. The workroom experience was helpful. The inspector was friendly, knowledgeable and thorough. He pointed out some areas of improvement as well as complemented areas that we were doing a good job in! I felt that he was here to help us be in compliance as opposed to trying to "ding" us or find fault.
I want to express my gratitude for the outstanding support Tori Boelman has provided. She has consistently been an incredible resource, always available to answer any questions I had. Her guidance and expertise were instrumental in helping me complete my tasks both quickly and accurately. I truly appreciate her dedication and willingness to assist at every step of the way. Tori’s help made a significant difference in my ability to succeed.
Thank you, Tori, for your invaluable assistance!
Tori was beyond helpful . I was anticipating a stressful process but she made it easy !!
I don't feel there is anything HQAA is missing with the accreditation process, from start to finish, The online workroom is designed to help understand the current and new policies, that are so important to our industry. The online coach was also very helpful with addressing questions and clarity. Our surveyor, Dean was very insightful on providing education and recommendations. I feel my company is better positioned for long-term success and compliance.
My coach, Lori, was always available to answer questions. She took the initiative to contact me to get things done. Lori couldn't be more helpful and understood my busy schedule. I am here alone on many days to be an owner, ATP, collector, showroom sales/service person, service tech, etc.
Thank you, Lori!
No comments for improvement from me; just praise! Working with HQAA has been such a positive experience from start to finish for our accreditation renewal. Sleep coach, Tori, and surveyor, Steve, have been super helpful and made the experience stress-free. I appreciate all their guidance throughout the process.
From the beginning Lori Beckner has been the best coach i have worked with in the 15+ years of being in the DME industry. It was pleasure to work with her through the workroom process.
On site surveyor Corey.. The manner in which he conducted himself during the survey and his willingness to help us become a better and more efficient company was second to none. He was very professional and approachable.
No need to make any improvements, exceptional service!! Thank you!
Our coach Kara was very efficient, willing to assist whenever needed.
Whenever we called Kara was friendly and guided us through the process.
Direct Medical Inc
Sharon Nell
Office Manager
