I don't feel there is anything HQAA is missing with the accreditation process, from start to finish, The online workroom is designed to help understand the current and new policies, that are so important to our industry. The online coach was also very helpful with addressing questions and clarity. Our surveyor, Dean was very insightful on providing education and recommendations. I feel my company is better positioned for long-term success and compliance.
My coach, Lori, was always available to answer questions. She took the initiative to contact me to get things done. Lori couldn't be more helpful and understood my busy schedule. I am here alone on many days to be an owner, ATP, collector, showroom sales/service person, service tech, etc.
Thank you, Lori!
No comments for improvement from me; just praise! Working with HQAA has been such a positive experience from start to finish for our accreditation renewal. Sleep coach, Tori, and surveyor, Steve, have been super helpful and made the experience stress-free. I appreciate all their guidance throughout the process.
From the beginning Lori Beckner has been the best coach i have worked with in the 15+ years of being in the DME industry. It was pleasure to work with her through the workroom process.
On site surveyor Corey.. The manner in which he conducted himself during the survey and his willingness to help us become a better and more efficient company was second to none. He was very professional and approachable.
No need to make any improvements, exceptional service!! Thank you!
Our coach Kara was very efficient, willing to assist whenever needed.
Whenever we called Kara was friendly and guided us through the process.
Direct Medical Inc
Sharon Nell
Office Manager
Tori was very professional with all communications and prompt with questions I had along the process. It's always nice working with people that have a true compassion with the work they are doing.
Thank you!
Kenton
I am super critical... and I can not find anything that should be improved... the experience was intimidating at the beginning, but the system and the coach made me feel I should only work hard and TRUST THE PROCESS.
After a couple of interactions, it was apparent that they were there to help me and empower me to run a sound business operation.
Very grateful for the process.
We have been through HQAA numerous times and the whole experience has always been great. The workroom takes the guess work out the process. The person that did our survey was extremely helpful and nice. We couldn't have a better experience.
Lori was very helpful and her communication skills are above and beyond timely. Thank you so much Lori!! Kelly
I found the workroom power pack and the handouts very helpful. Tori was amazing to work with. Thank you HQAA for all your help.
Moe Goodwin
Air Exchange Oxygen Manager/COO
HQAA makes the process very easy and provides excellent, professional service. This is our 4th survey and it gets Userfriendly time and time again.
We have completed our 5th 3 yr accreditation renewal. The last 3 have been with HQAA & I can't tell you enough how much I LOVE your renewal process. You make it easy to navigate your pre-inspection online workroom with someone coaching and supporting us every step of the way. Each surveyor has come in and been educational and supportive, not necessarily pointing out the wrong but showing us how to DO & BE BETTER! I would HIGHLY recommend HQAA to anyone!
It was a pleasure working with our coach Lori Beckner, she was very helpful in explaining the entire workroom process from start to finish.
This will be our first survey with HQAA and we are very happy with the entire process thus far.
Everything has been great so far. Everyone that I have dealt with has been more than helpful and very informative which has made everything very simple to use and navigate. Any questions that I have had they have answered right away. I feel they are giving 110% and no improvements are needed.
Thank You so so much
Kelsey
Lori was fabulous in helping and guiding our Company thru the entire process.
I really enjoyed working with Lori. She is resourceful, Helpful, and patient.
Thank you Lori.
As the old saying goes, "if it ain't broke, don't fix it."
The entire experience was absolutely well done and Steve DeGenero is an expert in his field. He left us with a feeling of accomplishment and satisfaction that we are recognized in attemping to do the best we can.
Accreditation is a process that should give guidance and solutions for us to do the very best we can in our organization, and it certainly fills the bill.
I have had nothing but positive feelings and believe this is our 4th time with your organization. Will do it again in 3 years.
Tori Boelman was a dream to work with and gave terrific guidance thru the workroom process.
Thanks HQAA AND ALL THE PEOPLE WE WERE IN CONTACT WITH.
Kim Freeman was my coach and she was absolutely amazing! Very professional, courteous and helpful. Couldn't have done it without her!
Thank You,
Kristie Douglas
Operations Manager
HQAA Workroom process is effective and efficient. It provides guidance, resources, and the tools necessary to assist in the process. HQAA coaches are always available to help and answer any questions.
Kim Freeman was very easy to work with and made the process seamless for my company and myself!
