Testimonials

Thank you so much Lori!!

12/8/2023

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Lori was very helpful and her communication skills are above and beyond timely. Thank you so much Lori!! Kelly 

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Tori was Amazing to Work With

1/11/2024

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I found the workroom power pack and the handouts very helpful. Tori was amazing to work with. Thank you HQAA for all your help. 

Moe Goodwin
Air Exchange Oxygen Manager/COO 

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Userfriendly Time and Time Again

1/8/2024

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HQAA makes the process very easy and provides excellent, professional service. This is our 4th survey and it gets Userfriendly time and time again.  

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LOVE Your Renewal Process

10/23/2023

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We have completed our 5th 3 yr accreditation renewal. The last 3 have been with HQAA & I can't tell you enough how much I LOVE your renewal process. You make it easy to navigate your pre-inspection online workroom with someone coaching and supporting us every step of the way. Each surveyor has come in and been educational and supportive, not necessarily pointing out the wrong but showing us how to DO & BE BETTER! I would HIGHLY recommend HQAA to anyone!

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It Was a Pleasure Working With Our Coach

8/2/2023

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It was a pleasure working with our coach Lori Beckner, she was very helpful in explaining the entire workroom process from start to finish. 

This will be our first survey with HQAA and we are very happy with the entire process thus far.

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They are giving 110%

7/12/2023

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Everything has been great so far. Everyone that I have dealt with has been more than helpful and very informative which has made everything very simple to use and navigate. Any questions that I have had they have answered right away. I feel they are giving 110% and no improvements are needed. 

Thank You so so much 
Kelsey 

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Lori Was Fabulous

5/25/2023

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Lori was fabulous in helping and guiding our Company thru the entire process. 
I really enjoyed working with Lori. She is resourceful, Helpful, and patient.
Thank you Lori. 

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Nothing but Positive Feelings

3/10/2023

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As the old saying goes, "if it ain't broke, don't fix it."
The entire experience was absolutely well done and Steve DeGenero is an expert in his field. He left us with a feeling of accomplishment and satisfaction that we are recognized in attemping to do the best we can.
Accreditation is a process that should give guidance and solutions for us to do the very best we can in our organization, and it certainly fills the bill.
I have had nothing but positive feelings and believe this is our 4th time with your organization. Will do it again in 3 years.
Tori Boelman was a dream to work with and gave terrific guidance thru the workroom process.
Thanks HQAA AND ALL THE PEOPLE WE WERE IN CONTACT WITH.

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Couldn't have done it without her

1/17/2023

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Kim Freeman was my coach and she was absolutely amazing! Very professional, courteous and helpful. Couldn't have done it without her! 

Thank You,
Kristie Douglas
Operations Manager

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Guidance, Resources, and the Tools Necessary

5/25/2022

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HQAA Workroom process is effective and efficient. It provides guidance, resources, and the tools necessary to assist in the process. HQAA coaches are always available to help and answer any questions.

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Made the Process Seamless

5/2/2022

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Kim Freeman was very easy to work with and made the process seamless for my company and myself!

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Wow, what a great experience I have had with HQAA

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1/25/2022

Wow, what a great experience I have had with HQAA. Every person that I have talked to in the HQAA organization have been super friendly, helpful and very professional during the Accreditation process. I started the process on November 22, 2021 and my site survey was performed 65 days later. My Accreditation Coach, Kim Freeman, and my Field Surveyor, Harold Davis are Rock Stars! I would recommend HQAA to everyone looking for Accreditation.

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Coach is excellent in providing details and direction

1/4/2022

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Excellent program. I consider it an integral part in preparing for our survey and placing us in an "anytime" mode for inspections, surveys, etc. from any agency. Our coach is excellent in providing details and direction. She is truly objective. Much to our benefit!

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We are a small, two-person operation

6/25/2021

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It has been a pleasure working with Harold, Kim, and the HQAA team. Harold Davis provided thoughtful insight on ways we can improve and grow our DME business. We are a small, two-person operation; however, Harold made suggestions on how to prepare for growth as we add staff. The accreditation process can be overwhelming, even for a small company; the HQAA staff and the workroom tools provided a lot of support when we needed help.

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He's here to help us

11/06/2020

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This process works great. The Workroom enables you to make certain that all of your policies are complete and up to date, and we couldn't be happier with our surveyor, Harold Davis. Harold's approach is spot on -- he's here to help us to meet Accreditation Standards and help us correct any deficiencies. Every time he comes, he leaves us with some solid recommendations that will help our business.

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My First Accreditation

10/20/2020

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This was my first accreditation as the compliance coordinator for a DME. I cannot tell you how helpful the online breakdown of each segment was to me. Also, having a work coach with me side by side was incredibly helpful; I learned so much during this time. Lastly, the Power Packs are very helpful and I plan to integrate them into our Quality and Infection Control/Safety programs.

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HQAA was the right choice

9/3/2020

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I looked at other accreditation services but from the first call I knew HQAA was the right choice. Without any previous experience I was able to work through the process THANKS to the coach and a clearly defined process. The coach was thorough, professional and didn't let me cut corners. I just wanted to be accredited...she knew what it was going to take to get there. On top of that -- she matched my pace and always responded quickly to my questions. Thanks HQAA.

Scott Bernstein

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Easiest and most complete accreditation system

8/7/2020

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i have been in the DME business for over 30 years and I find the HQAA program the easiest and most complete accreditation system compared to any other hands down , THE BEST !

Thanks HQAA for making my life and business easier !

Walter, CEO

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Amazingly helpful, patient and knowledgeable

7/15/2020

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I really have nothing to add to 'improve the experience thus far". I am new to this job, to working for health care, HME and this is my first accreditation experience. Kim Freeman, my workroom coach, was amazingly helpful, patient and knowledgeable. The workroom itself was very user friendly and the power packs were helpful.

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SO helpful, patient and knowledgeable

9/11/2019

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When my business partner and I joined HQAA, Lore Thompson was assigned to us as our coach. From the very beginning, she was EXTREMELY professional, kind and informative. She walked and guided us through the work room, the modules and provided us with very helpful feedback throughout the entire process. Each and every time we called for questions or concerns, we were able to speak to her directly. In the rare occasion in which she was out of the office, other staff members from HQAA were also VERY helpful, kind and insightful.

After Lore and I closed the workroom, my business partner and I knew that at any given moment, our Accreditation Surveyor was going to be coming in to inspect our facility. Within two weeks, Angelica Huerta walked into our door. Angelica is a PHENOMENAL member of the HQAA community. She was SO helpful, patient and knowledgeable within the realm of DME rules, regulations, policies, procedures, laws, and quality standards. We were beyond satisfied with Ms. Huerta's visit. Admittedly, we have a few deficiencies in which we are working on at this moment, and plan to submit our report of corrections by next week (the latest).

Overall, I would recommend HQAA to everyone and anyone who asks about a potential Accreditation Company in the future. Both Lore Thompson and Angelica Huerta exceeded our expectations when it came to the entire accreditation process. A+++++

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