Testimonials

SO helpful, patient and knowledgeable

9/11/2019

Testimonial-5

When my business partner and I joined HQAA, Lore Thompson was assigned to us as our coach. From the very beginning, she was EXTREMELY professional, kind and informative. She walked and guided us through the work room, the modules and provided us with very helpful feedback throughout the entire process. Each and every time we called for questions or concerns, we were able to speak to her directly. In the rare occasion in which she was out of the office, other staff members from HQAA were also VERY helpful, kind and insightful.

After Lore and I closed the workroom, my business partner and I knew that at any given moment, our Accreditation Surveyor was going to be coming in to inspect our facility. Within two weeks, Angelica Huerta walked into our door. Angelica is a PHENOMENAL member of the HQAA community. She was SO helpful, patient and knowledgeable within the realm of DME rules, regulations, policies, procedures, laws, and quality standards. We were beyond satisfied with Ms. Huerta's visit. Admittedly, we have a few deficiencies in which we are working on at this moment, and plan to submit our report of corrections by next week (the latest).

Overall, I would recommend HQAA to everyone and anyone who asks about a potential Accreditation Company in the future. Both Lore Thompson and Angelica Huerta exceeded our expectations when it came to the entire accreditation process. A+++++

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Top notch!

9/18/2019

SatSurveyWR-5

HQAA is the best ! Working with them for 12 years from day one my experience have been top notch!

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Makes so much sense

8/16/2019

Testimonial-5

The process of sending policies and procedures online prior to physical survey allows for a much smoother process. Any variances are immediately addressed and corrected. Makes so much sense.

The physical surveyor was polite and thorough. She was able to give some pointers to improve the services. Very much appreciated.

Overall, the process focused on improving the services offered. All staff encountered were friendly and helpful.

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Reexplained until I did understand

6/13/2019

Testimonial-5

You all were great, Always answered my questions even when I didn't understand the answers, you all reexplained until I did understand, The surveyor was great, He gave me some good feedback on what I need to do and how to maintain and be ready for the next time

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Treated us with a level of kindness and respect

6/11/2019

Testimonial-5

No area for improvement comes to mind, but I would like to mention how appreciative I am for all the help and guidance that I received throughout the accreditation process. From workroom setup to on-site survey, your staff has treated us with a level of kindness and respect that is altogether uncommon in today's world. Thank you!

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The process was simple

5/30/2019

Testimonial-5

The process was simple and my coach Kim was very nice and understanding. My surveyor Curtis was the best. He is so knowledgeable and educates you while making sure your company understands why they are asked to do what they do. Thanks Atyia

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Went out of their way to explain

5/24/2019

SatSurvey545555

My coach and surveyor were exceedingly patient and respectful of my concerns and "opinions". Both went out of their way to explain the reasons for things I questioned. This survey was actually an information and pretty pleasant experience!

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It gets easier each time

5/23/2019

SatSurveyWR-5

This is my fourth time to go through the accreditation process. It gets easier each time. Organization of the workroom is great.... easy to use and my Coach identified some areas that I would not have thought about.

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So glad I made the switch to HQAA

5/31/2019

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I have to say this was the best experience I have had with an accreditation survey. The surveyor was great to work and very informative. Being new with HQAA he walked me through how the HQAA process works and the steps after the survey was complete. Best of all, I was able to continue with most of my normal work routine throughout the survey. In the past, the surveyors have had me with them most of the time showing them everything they were looking for which meant my work was getting behind. Also, the workroom made a breeze to get through the initial process. I am so glad I made the switch to HQAA.

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I rely on HQAA to keep me on track

4/12/2019

SatSurveyWR-5

I rely on HQAA to keep me on track and in compliance. This will be our 4th audit/accreditation with HQAA and I appreciate the professionalism and thoroughness. 

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Awesome Staff

4/19/2019

SatSurveyWR-5

I really can't think of anything that they could Improve. Kim and the other young lady, were both excellent in their directions and patience in helping me understand some of the policies that I did not understand. They were very prompt in answering questions and if i did not understand they were able to change and explain it in a different way that usually allowed me to understand. Awesome Staff. I would definitely Recommend them and HQAA to everyone. Thank you all

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HQAA has consistently been a reliable source of inspiration

5/13/2019

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HQAA has consistently been a reliable source of inspiration in helping our organization maintain the highest standards in our business practice. The "Work-Room" ease of use when submitting policies makes working with HQAA an absolute pleasure and "Non Stressfull" process. The staff at HQAA is delightful to deal with. I would highly recommend HQAA to anyone wanting an accrediting organization.

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More streamlined each time

4/28/2019

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This was our 4th or 5th survey with HQAA
The process has gotten more and more streamlined each time. We appreciate the process and the knowledgeable Surveyors that we have met.

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Awesome ability to put everyone at ease

4/25/2019

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The process of accreditation is intimidating however the HQAA team has the awesome ability to put everyone at ease and smoothly navigate the company throughout the process. Everyone is very professional, very nice and always willing to assist when additional guidance is required. Thank you for your time and consideration!

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This was an overall pleasant experience!

4/22/2019

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As a new entity, we appreciated the simplicity and straight-forwardness entire process. The work room made us aware of what was expected of us and assisted us with the development of necessary policies. The immediate one-on-one feed back from Kim, our Accreditation Coach, was very helpful. The on-site surveyor Patrick, was helpful in guiding us toward complete compliance to standards with the few minor deficiencies he discovered. This was an overall pleasant experience!

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My 1st Accreditation

3/28/2019

SatSurveyWR555545My coach was very helpful. This was my 1st accreditation and the knowledge of my coach was very impressive.

Thanks

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The entire HQAA staff always goes above and beyond

3/21/2019

SatSurvey535555Jim was great. Opened our eyes to several areas wee could improve on. Highly recommend HQAA to anyone looking. We looked at several before deciding to use HQAA. Your search is over for getting your accreditation.

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It has been such a pleasure all along!

3/20/2019

Testimonial-5

Honestly, our Field Surveyor Jim Dehler and our Coach Sara Brooks have exceeded expectations this entire time. It has been such a pleasure all along! It was a pleasure to go over the process with Jim and learn all aspects of the information of the accreditation process. We very much look forward to our continued partnership with HQAA and the years to come. We are very satified with chosing HQAA for our unique business model and DME Concept. We know we can change the industry with the ongoing partnership with HQAA!

Thank you Jim and Sara!

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Prompt responses, guidance and easy to navigate website

2/28/2019

SatSurveyWR-5

Great to work with as always! We really feel like you are here to help us along in the process, not to stand as a hurdle against us! Thank you for your prompt responses, guidance and easy to navigate website! HQAA is the best! 

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HQAA has made this process easy

2/14/2019

SatSurveyWR-4

I really believe HQAA has made this process easy and the workroom is user friendly. The staff is really helpful and want to see you succeed. 

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