Overall, the program and accreditation process were excellent, and I can't think of any areas that need improvement. I learned a great deal throughout the experience and am extremely grateful for the support and guidance provided by all the representatives I interacted with.
The surveyors and support staff at HQAA were professional and knowledgeable on every aspect of the survey process. They were thorough and took the time to answer any questions that our staff had. I would highly recommend them to any DME company that needs to go through the accreditation process.
Trent Gillman
Owner/CFO
Our coach, Lori, is/was always there to help with answering my questions or concerns along the way. Always available! Delightful!
Our surveyor, Jim, obviously has significant experience in this field. He was positive, knowledgeable, diligent, courteous with our time, and empathetic towards the challenges we face today in this industry. He was more like us - a servant in an active small business helping 'special needs' individuals as long as we can. Delightful!
I don't feel there is anything HQAA is missing with the accreditation process, from start to finish, The online workroom is designed to help understand the current and new policies, that are so important to our industry. The online coach was also very helpful with addressing questions and clarity. Our surveyor, Dean was very insightful on providing education and recommendations. I feel my company is better positioned for long-term success and compliance.
Our surveyor Giovanni was very thorough and especially educational. This was our organization's fifth HQAA accreditation survey but my first in pharmacy DME. The whole process taught me a lot and I look forward to implementing more best practices.
With my 30-year background in large health system acute care hospitals and being part of a Baldrige National Quality Award recipient's hard work, I actually enjoyed the process and the learnings.
While there's always a natural concern about meeting every standard perfectly. However, HQAA consistently demonstrates an exceptional level of professionalism through their surveyors, who are dedicated to enhancing our understanding of compliance standards. I truly appreciate this approach, as it clarifies why certain practices are necessary and empowers us to deliver better customer service and ensure client safety. These accreditation surveys are invaluable for our continuous improvement, and I am grateful for the insightful and supportive guidance provided by HQAA.
As with Steve and Jim, Giovanni is an asset to HQAA. I am happy that our team got to complete the process with him as our surveyor.
He was overly fair and offered us numerous helpful tips and pointers. His experience flowed easily to our company operations.
As happenstance had it, and we are a small company to begin with, our lead employee Tab, our business manager, was out both days of our survey. As well as our biller was on a at-home workday one of the two days, that could not be changed. Giovanni accommodated us as if we were a full staff, working around our issues smoothly and efficiently as if nothing was amiss.
We look forward to the next time with anticipation of as smooth a survey as this one was.
Our team greatly appreciated the opportunity to work with our surveyor, Giovanni. We appreciated how well versed he was on our business. He was attentive to detail and made sure that we had a full understanding of all standards and was very willing to work through any questions we had. We will certainly look to implement best business practices from this experience.
No comments for improvement from me; just praise! Working with HQAA has been such a positive experience from start to finish for our accreditation renewal. Sleep coach, Tori, and surveyor, Steve, have been super helpful and made the experience stress-free. I appreciate all their guidance throughout the process.
We will continue use HQAA for our accreditation needs in the future. The team is always accessible and very knowledgeable. We look forward to a continued relationship.
Mark Hammond
President
From the beginning Lori Beckner has been the best coach i have worked with in the 15+ years of being in the DME industry. It was pleasure to work with her through the workroom process.
On site surveyor Corey.. The manner in which he conducted himself during the survey and his willingness to help us become a better and more efficient company was second to none. He was very professional and approachable.
Our surveyor, Jennifer was amazing. She was kind, patient and very helpful with recommendations and explaining standards along the accreditation process.
Phyllis Mangan, Professional Home Care, Inc.
Office Manager
This is our second accreditation survey with HQAA. Both times we have had Curtis as our surveyor. The entire process each time has been exceptional, especially compared to other experiences with other companies. Policies and regulations are explained clearly and precisely along with thorough education so you understand how to fix an area if needed. I would always recommend using HQAA if you want a thorough yet educational and understanding survey process.
Both our surveyors were GREAT. The central office staff was a great help during this process. As a company we are so happy with HQAA.
We have been through HQAA numerous times and the whole experience has always been great. The workroom takes the guess work out the process. The person that did our survey was extremely helpful and nice. We couldn't have a better experience.
Truthfully, I can not think of any improvements to the process - it was a wonderful experience for our entire organization! We found the visit and workroom process to be very interactive and educational; leaving us with helpful tips and tools to utilize moving forward.
I was extremely impressed with the knowledge of the surveyor and assistance offered addressing questions and concerns that I had. I never felt intimidated at any time.
This is our 5th time being re survey and each time HQAA find ways to improve our process and make us a better DME company.
If you want to improve the Survey experience, you will have to clone Harold.
You guys are the best
Thank you for a painless survey
I have no complaints on our experience. Our surveyor provided us with an exceptional experience and as a new leader he guided me through the process and was able to give helpful tips while making things less stressful. The entire survey felt comfortable and educational rather than stressful for both me and my staff. I appreciate this very much.
We have completed our 5th 3 yr accreditation renewal. The last 3 have been with HQAA & I can't tell you enough how much I LOVE your renewal process. You make it easy to navigate your pre-inspection online workroom with someone coaching and supporting us every step of the way. Each surveyor has come in and been educational and supportive, not necessarily pointing out the wrong but showing us how to DO & BE BETTER! I would HIGHLY recommend HQAA to anyone!
