Testimonials

The Very Best for Start-Up Companies

9/26/2025

Testimonial-5

Our Surveyor was extremely knowledgeable, professional, respectful, patient and helpful. He offered myriad suggestions, sample documents and experience with other methods to accomplish the intent of the standards. THERE IS SIMPLY NOTHING WE CAN SUGGEST FOR HIM TO IMPROVE UPON-- WE WERE BLESSED TO HAVE HIM AND TO LEARN FROM HIM. (Even after 40 years n the business, we picked up some great tips!).

I have had experience with 4 accrediting agencies, and I believe HQAA to be the very best for start-up companies. The amazing policy review and guidance provided by Tori would be such a blessing for a company just getting started. The Workroom is easy to navigate, clear and efficient, and the coaches are detail-oriented and amazing.

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Giovanni You are Absolutely Amazing!

9/10/2025

Testimonial-5

Excellent services from the time I started with every member of the team. I’m so blessed to have your services. I could not have done this without each of you! 

Giovanni you are absolutely Amazing! Thank you so much!! 

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Giovanni was AMAZING

9/7/2025

Testimonial-5

Giovanni was AMAZING.... he helped us in every possible way. Extremely respectful and well mannered

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Provided a Lot of Insight

9/2/2025

SatSurvey555555

The Surveyor provided a lot of insight and helpful information that will be extremely useful moving forward.

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It's Great Working with People That Have Been on Our Side

8/21/2025

Testimonial-5

As always, Mike and the team made this experience a comfortable one to go through, especially with all of the different and new locations. Really appreciated the suggestions and recommendations which we plan to implement. It's great working with people that have been on our side. We really appreciate the professionalism and making our team feel at ease as they are in a time of stress lol. Thank you again.

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Gino Was Exceptional

8/1/2025

Testimonial-5

I need to stress the "Exceeded Expectations" above - Gino was exceptional, in that he was professional, concise/thorough, educated us, etc. I have worked in Acute Care as a nurse executive for over 43 years and been visited by regulatory organizations on many occasion - this was by far the best experience. Thank you 

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A 1000% Better Than The Joint Commission

7/28/2025

Testimonial-5

The whole process was great- a 1000% better than The Joint Commission survey process which is not DME focused. HQAA process is more in line with the Medicare Quality and Business standards.

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A Very Positive Experience

7/2/2025

Testimonial-5

Everything moved very easily. The coaches, the surveyor, everything were helpful and wanted us to succeed. They offered suggestions and critiques to make us better. It was a very positive experience. 

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So Relaxing, Educational, and Informative

6/25/2025

Testimonial-5

I honestly can't think of any way to improve! Tori was such a helpful, supportive, and communicative coach and handled my million questions like a champ. Giovanni brought such a calming presence and made the entire survey experience so relaxing, educational, and informative. Thank you to both so much! We hope to get to work with both again in the future.

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I only can say good things about HQAA!

6/23/2025

Testimonial-5

I only can say good things about HQAA! They make the process from start to finish was exceptional!! 

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Corey Puts Us at Ease with the Process

6/9/2025

Testimonial-5

The process is very stressful within itself to make sure you're in compliance. However; working with Corey and his temperment puts us at ease with the process. When a deficiency is found he still puts us at ease by hetping us to understand the why and how to resolve. 

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Mrs. Castilla Graciously Took Time and Had Patience

5/22/2025

Testimonial-5

Our experience with Mrs. Castilla was very helpful and efficient. She visited our pharmacy on a Monday, which is our busy day of the week. She graciously took time and had patience with us getting her all that was required.

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Very Positive Experience

5/21/2025

Testimonial-5

The experience was exceptional and a smooth process. Very positive experience. 

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I Want to Thank HQAA and All its Staff

5/9/2025

Testimonial-5

First and foremost, I want to thank HQAA and all its staff members for making an anxious requirement, anything but that.

Our workroom coach, Tori, was exceptional in helping me understand the corrections needed on policies requiring our attention before submission.

Kevin, our surveyor, was kind, knowledgeable, fair, and easy to work with. He is detail-oriented and was clear on everything he expected from us without making us feel intimidated or uncomfortable.

I look forward to working with HQAA on our next accreditation!

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Kevin and Tori Went Out of Their Way

5/7/2025

Testimonial-5

Both Kevin, our recent inspector, and Tori, our workroom coach really went out of their way and offered good ideas for moving forward and making the process not so stressful.

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Process was Truly a Breeze

4/23/2025

Testimonial-5

The accreditation process was truly a breeze thanks to the outstanding support from every member of HQAA. The Workroom platform was straightforward and user-friendly. The guidance we received from our coach was consistently positive and encouraging. That said, we want to emphasize how positive our experience was with the surveyor assigned to us. He was exceptionally knowledgeable, friendly, and professional throughout the process. His approach fostered a collaborative atmosphere, and the feedback provided was both productive and constructive, helping us identify meaningful opportunities for growth. Having surveyors like the one we worked with would undoubtedly enhance the overall experience for all clients, as they set a high standard for encouraging continuous improvement in our policies and procedures, ultimately helping us become better at what we do. 

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Helpful in Areas of Deficiency

4/21/2025

Testimonial-5

Jim was great. He was helpful in areas of deficiency and guided us to the correct procedure for accreditation. 


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Helpful Improvements and Suggestions

4/17/2025

Testimonial-5

This was the 5th or 6th survey we have gone thru with HQAA.
Each time the process and communication gets better and more streamlined.
Each survey has led to helpful improvements and suggestions by the surveyor.
Our surveyor Kevin was courteous and very knowledgeable. Having practical background as a former DME owner was appreciated.
As a former hospital administrator, I have been thru numerous JACHO surveys.
Many of the surveyors are book smart but without actual working experience.
Thank you


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We are Better Together!

4/9/2025

Testimonial-5

Jim was very pleasant and easy to work with. I feel like Jim and HQAA are a great asset to my business and my team here at Choice Medical Equipment. We are better together! 


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An Unexpected Blessing

4/7/2025

Testimonial-5

I really appreciate HQAA's informative and educational approach to the accreditation process. Our surveyor, Dean Blessinger, has vast experience in all things DME. His knowledge of the industry and his eagerness to share this information with our team was an unexpected blessing. Dean is a true advocate of small business and has, I believe, a sincere desire to help others succeed in a climate that can be, at times, aligned against smaller companies like ours. We appreciate Dean and the entire HQAA team for all their help throughout the reaccreditation process, their support and guidance have been invaluable. 

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