Testimonials

Mr. Carrol was Kind and Professional

2/19/2025

SatSurvey555555

.. Audits provide a way to verify that a company & personnel are complying with internal procedures & external Federal or State regulations. Surveys provide a method of assessing the safety and culture of an industry such as Durable Medical Equipment (DME) or of gathering information related to DME. Audits and Surveys are critical to manage and maintain a successful business, HQAA not only provides a service to help business meet required accreditation, but also they share knowledge for continued growth following regulations and business, safety & personnel matters. Mr. Carrol was our surveyor 2025. He was thorough in his review, knowledgably and personable. He offered his recommendation on certain processes - helping us to work smarter not harder while meeting regulations. He was kind and professional. It was a pleasure to work with him. 

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Would Not Hesitate to Recommend

2/12/2025

SatSurvey555555

HQAA makes the work room and site survey process very smooth and understandable. Both my workroom coach and site surveyor provided many helpful suggestions and answered my questions to my satisfaction. I would not hesitate to recommend any DME to use HQAA as their accreditation organization. 

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The Best Accreditation We Have Gone Through

2/11/2025

SatSurvey555555

The Entire process from start to finish was by far the best accreditation we have gone through! 

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Jim Was Very Kind and Knowledgeable!

1/22/2025

SatSurvey555555

Jim was very kind and knowledgeable! Thank you for showing and telling me everything I'm missing. I learned a lot from this experience.

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HQAA Does a Wonderful Job

1/20/2025

SatSurvey555555

HQAA does a wonderful job, helping to keep us compliant. Oxylife is dedicated to customer service and compliance, so we appreciate this. 

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Angelica Was Fantastic

1/16/2025

SatSurvey555555

Angelica was fantastic, very helpful, professional and qualified. She was extremely thorough and thoughtful. The best inspector I have every had. 

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Provided Great Insight

12/24/2024

SatSurvey555555

HQAA has done a great job of transforming the accreditation process into an learning opportunity for our company. The surveyors have provided great insight on how to improve overall performance. They are not here just to look for deficiencies, but really take the time to understand how our company operates. 

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Provided Excellent Guidance

12/20/2024

SatSurvey555555

Not sure what could have been done to make the process better, the inspector Jim, was very helpful and provided excellent guidance for getting us where we need to be. HQAA overall does a great job, and I would recommend them to anyone looking to get through the accreditation process. 

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She Was a Big Help

12/11/2024

SatSurvey455354

I appreciate Tori help over the phone, she was a big help, and onsite Jim was very help and patient waiting for us to find the items he needed to see.
Thanks Kirk 

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Harold is Golden!

11/25/2024

SatSurvey555555

I honestly cannot think of anything that HQAA could do to improve the accreditation experience. Everyone at HQAA is always so responsive and helpful. We truly appreciate the collaborative relationship and every opportunity given to glean from the wealth of knowledge they provide. 

Our lead Surveyor, Harold is golden! He is so knowledgeable and kind and always treats you like you are his only customer. Harold is a great educator and is truly passionate about what he does. 

Our staff even commented on how gracious and calming the field Surveyors were with them. Great experiences all the way around. 

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Inspector was Friendly, Knowledgeable and Thorough

11/18/2024

SatSurvey555555

The process this time was so much better than last time. The workroom experience was helpful. The inspector was friendly, knowledgeable and thorough. He pointed out some areas of improvement as well as complemented areas that we were doing a good job in! I felt that he was here to help us be in compliance as opposed to trying to "ding" us or find fault.

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Patrick is a Top Notch Surveyor

8/9/2024

SatSurvey555555

By far the best experience we've had with our surveys! Patrick made it so comfortable and didn't make us feel as though he wanted to find something wrong. He was thorough, offered excellent advice where needed and also so helpful with any questions we had. This guy is a top notch surveyor and all around great person! 

Amy Newton 

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Great to Work With

10/24/2024

SatSurvey555555

HQAA and its staff has been great to work with over the years. They always offer feedback and suggestions. 

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Corey Really Knows His Stuff

10/18/2024

SatSurvey555555

I recently had the opportunity to work with Corey from HQAA, and I just wanted to share my experience.

Right from the start, it was clear that Corey really knows his stuff. His industry expertise shone through, and it made a big difference in how smoothly everything went. He was super helpful and genuinely listened to our questions, which I really appreciated.

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I Had an Excellent Surveyor

10/4/2024

SatSurvey555555

The survey was good, and as always, I had an excellent surveyor who was knowledgeable and helpful in the teaching process. There were a couple of things that I interpreted incorrectly, but Jeff sat with me and explained the process. I am always grateful for the knowledge that comes from the surveyor. 

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HQAA Really Goes the Extra Mile

10/7/2024

SatSurvey454544

HQAA really goes the extra mile to work with its clients during the desktop review, and the validation survey process. Our surveyors and account managers worked with us to discuss the key elements of CMS regulations, and how to improve our work. 

This is especially true of recommendations for our Quality and Compliance functions. Patrick was a great on-site surveyor and made additional observations, taking care to learn about our business while he went through the review process.

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HQAA Has Been Great for Our Company

9/30/2024

SatSurvey555555

HQAA has been great for our company. Accreditation is stressful for staff and also brings adjustments with day-to-day operation for staff and our patient base during the survey visit. HQAA provides an approach that is next to none. HQAA is thorough with their survey process but always willing to give feedback and tips on ways the company can improve. The staff want to thank Jeff, Tina & Harold for making them all feel at ease with the process.

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Curtis is Always So Easy to Work With

9/20/2024

SatSurvey555555

Curtis is always so easy to work with. He makes the process seamless, and I always take the opportunity to learn from him. I appreciate the time he takes to listen and help me if there is anything I need more direction to get completed.

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Extremely Grateful for the Support and Guidance

8/15/2024

SatSurvey555555

Overall, the program and accreditation process were excellent, and I can't think of any areas that need improvement. I learned a great deal throughout the experience and am extremely grateful for the support and guidance provided by all the representatives I interacted with.

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Took the Time to Answer Any Questions

8/12/2024

SatSurvey555455

The surveyors and support staff at HQAA were professional and knowledgeable on every aspect of the survey process. They were thorough and took the time to answer any questions that our staff had. I would highly recommend them to any DME company that needs to go through the accreditation process. 

Trent Gillman
Owner/CFO

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