We have been through HQAA numerous times and the whole experience has always been great. The workroom takes the guess work out the process. The person that did our survey was extremely helpful and nice. We couldn't have a better experience.
Truthfully, I can not think of any improvements to the process - it was a wonderful experience for our entire organization! We found the visit and workroom process to be very interactive and educational; leaving us with helpful tips and tools to utilize moving forward.
I was extremely impressed with the knowledge of the surveyor and assistance offered addressing questions and concerns that I had. I never felt intimidated at any time.
This is our 5th time being re survey and each time HQAA find ways to improve our process and make us a better DME company.
If you want to improve the Survey experience, you will have to clone Harold.
You guys are the best
Thank you for a painless survey
Lori was very helpful and her communication skills are above and beyond timely. Thank you so much Lori!! Kelly
I found the workroom power pack and the handouts very helpful. Tori was amazing to work with. Thank you HQAA for all your help.
Moe Goodwin
Air Exchange Oxygen Manager/COO
HQAA makes the process very easy and provides excellent, professional service. This is our 4th survey and it gets Userfriendly time and time again.
I have no complaints on our experience. Our surveyor provided us with an exceptional experience and as a new leader he guided me through the process and was able to give helpful tips while making things less stressful. The entire survey felt comfortable and educational rather than stressful for both me and my staff. I appreciate this very much.
We have completed our 5th 3 yr accreditation renewal. The last 3 have been with HQAA & I can't tell you enough how much I LOVE your renewal process. You make it easy to navigate your pre-inspection online workroom with someone coaching and supporting us every step of the way. Each surveyor has come in and been educational and supportive, not necessarily pointing out the wrong but showing us how to DO & BE BETTER! I would HIGHLY recommend HQAA to anyone!
It was a pleasure working with our coach Lori Beckner, she was very helpful in explaining the entire workroom process from start to finish.
This will be our first survey with HQAA and we are very happy with the entire process thus far.
Our words will never ever be able to explain the positive experience we encountered during our accreditation visit with Harold. As the President and a Respiratory Therapist the weeks leading to our visit consisted of a lot of sleepless nights and excessive worry. I
HQAA has been a great learning tool for our family-owned company. We strive to do everything the correct way and HQAA makes it easy to always know what that is. Steve was a fantastic on-site surveyor. We would welcome him back anytime! He was very knowledgable and helpful and while he was very thorough, we never felt like he was trying to "gotcha" any of our employees or processes (If you've been through other surveys, you know what I mean). The whole survey process was a learning experience with helpful recommendations. 10/10 would recommend HQAA!
Everything has been great so far. Everyone that I have dealt with has been more than helpful and very informative which has made everything very simple to use and navigate. Any questions that I have had they have answered right away. I feel they are giving 110% and no improvements are needed.
Thank You so so much
Kelsey
Lori was fabulous in helping and guiding our Company thru the entire process.
I really enjoyed working with Lori. She is resourceful, Helpful, and patient.
Thank you Lori.
As the old saying goes, "if it ain't broke, don't fix it."
The entire experience was absolutely well done and Steve DeGenero is an expert in his field. He left us with a feeling of accomplishment and satisfaction that we are recognized in attemping to do the best we can.
Accreditation is a process that should give guidance and solutions for us to do the very best we can in our organization, and it certainly fills the bill.
I have had nothing but positive feelings and believe this is our 4th time with your organization. Will do it again in 3 years.
Tori Boelman was a dream to work with and gave terrific guidance thru the workroom process.
Thanks HQAA AND ALL THE PEOPLE WE WERE IN CONTACT WITH.
I was very stressed about the accreditation process. When I met Steve the morning of the survey, he made me feel completely at ease. I realized Steve and HQAA were there to help me. I'm so glad I chose HQAA. Hope to see Steve again in the future.
Kim Freeman was my coach and she was absolutely amazing! Very professional, courteous and helpful. Couldn't have done it without her!
Thank You,
Kristie Douglas
Operations Manager
In all honesty, our accreditation surveyor, Ms. Angelica Huerta, exceeded all expectations in every facet regarding this survey. Ms. Huerta was professional, polite and and EXTREMELY informative pertaining to the queries we had regarding anything and everything involving DME and supplies.
She, very patiently, provided feedback when necessary. Her extensive knowledge and recommendations will definitely be implemented into our company.
Mrs. Huerta conducted our first evaluation in 2019 and we requested her services this year, as well. I'd like to thank HQAA for honoring our request.
With today's complex and ever-changing healthcare system, it can be quite challenging to stay current with best practice. The HQAA team offers a level of oversight that empowers the client to not only meet the required standards, but to offer an elevated level of service that Medicare beneficiaries have come to expect and deserve. The HQAA accreditation process is less about penalties and reprimand, and more about education and guidance. HQAA makes us better!
HQAA Workroom process is effective and efficient. It provides guidance, resources, and the tools necessary to assist in the process. HQAA coaches are always available to help and answer any questions.
