Testimonials

1/14/2022

I want to thank HQAA. Last minute changes due to COVID issues at the Corporate office the day of the survey was easily resolved by Jim Moyer & Harold Davis. I want to give a major thanks to our surveyor Harold for his patience with the process, internet problems, and staff. I have been in the business for 29 years and have gone through the accreditation process 17 times with different accreditation organizations and I must say that this has been the most informative survey for the staff that I've been involved with. The staff were nervous but Harold took a lot of the stress out of the process. We are a better company today because of HQAA and our surveyor Harold. Thank you all again!

1/4/2022

Excellent program. I consider it an integral part in preparing for our survey and placing us in an "anytime" mode for inspections, surveys, etc. from any agency. Our coach is excellent in providing details and direction. She is truly objective. Much to our benefit!

10/22/2021

This was our first accreditation survey with HQAA and I could not be more pleased with the results. The workroom process using a “coach” to approve policies and procedures helped assure there were minimal issues when the surveyor arrived. We have multiple locations, so a “combination” survey was used where a surveyor was on-site for one day and the remaining locations were conducted virtually. This worked really well for us with scheduling the surveyors with different locations throughout the week. There were no surprises at the end of the survey because the lead surveyor was forthcoming with updates and reminders on what he still needed to see during the survey week. The entire process went smoothly and everyone we worked with at HQAA were professional and knowledgeable.

Respectfully submitted,
Michael

6/25/2021

It has been a pleasure working with Harold, Kim, and the HQAA team. Harold Davis provided thoughtful insight on ways we can improve and grow our DME business. We are a small, two-person operation; however, Harold made suggestions on how to prepare for growth as we add staff. The accreditation process can be overwhelming, even for a small company; the HQAA staff and the workroom tools provided a lot of support when we needed help.

2/4/2021

The HQAA ACT Program is easy to use and is extremely helpful in completing and meeting accreditation requirements. Could not have done it without ACT!

Thank you
Jody Coulter, COO

11/06/2020

This process works great. The Workroom enables you to make certain that all of your policies are complete and up to date, and we couldn't be happier with our surveyor, Harold Davis. Harold's approach is spot on -- he's here to help us to meet Accreditation Standards and help us correct any deficiencies. Every time he comes, he leaves us with some solid recommendations that will help our business.

10/20/2020

This was my first accreditation as the compliance coordinator for a DME. I cannot tell you how helpful the online breakdown of each segment was to me. Also, having a work coach with me side by side was incredibly helpful; I learned so much during this time. Lastly, the Power Packs are very helpful and I plan to integrate them into our Quality and Infection Control/Safety programs.

9/25/2020

Harold did an incredible job with our survey. His ability to move to virtual surveys for some locations was seamless. Harold had an incredible book of knowledge and was awesome at being able to give a real life story with each of his recommendations or consultative ideas. Harold's sense of humor also allowed everyone he spoke to a more relaxing survey experience.

9/3/2020

I looked at other accreditation services but from the first call I knew HQAA was the right choice. Without any previous experience I was able to work through the process THANKS to the coach and a clearly defined process. The coach was thorough, professional and didn't let me cut corners. I just wanted to be accredited...she knew what it was going to take to get there. On top of that -- she matched my pace and always responded quickly to my questions. Thanks HQAA.

Scott Bernstein

8/16/2019

As always, the HQAA accreditation was a very positive experience. The surveyor (Steve) was very knowledgeable, professional and helpful.

8/7/2020

i have been in the DME business for over 30 years and I find the HQAA program the easiest and most complete accreditation system compared to any other hands down , THE BEST !

Thanks HQAA for making my life and business easier !

Walter, CEO

7/15/2020

I really have nothing to add to 'improve the experience thus far". I am new to this job, to working for health care, HME and this is my first accreditation experience. Kim Freeman, my workroom coach, was amazingly helpful, patient and knowledgeable. The workroom itself was very user friendly and the power packs were helpful.

9/11/2019

When my business partner and I joined HQAA, Lore Thompson was assigned to us as our coach. From the very beginning, she was EXTREMELY professional, kind and informative. She walked and guided us through the work room, the modules and provided us with very helpful feedback throughout the entire process. Each and every time we called for questions or concerns, we were able to speak to her directly. In the rare occasion in which she was out of the office, other staff members from HQAA were also VERY helpful, kind and insightful.

After Lore and I closed the workroom, my business partner and I knew that at any given moment, our Accreditation Surveyor was going to be coming in to inspect our facility. Within two weeks, Angelica Huerta walked into our door. Angelica is a PHENOMENAL member of the HQAA community. She was SO helpful, patient and knowledgeable within the realm of DME rules, regulations, policies, procedures, laws, and quality standards. We were beyond satisfied with Ms. Huerta's visit. Admittedly, we have a few deficiencies in which we are working on at this moment, and plan to submit our report of corrections by next week (the latest).

Overall, I would recommend HQAA to everyone and anyone who asks about a potential Accreditation Company in the future. Both Lore Thompson and Angelica Huerta exceeded our expectations when it came to the entire accreditation process. A+++++

9/18/2019

HQAA is the best ! Working with them for 12 years from day one my experience have been top notch!

8/16/2019

HQAA simplified the entire process by assigning me a Coach that walked me through each policy that I wrote. The surveyor was very knowledgeable, respectful and also helpful. I was impressed on the suggestions that the surveyor relayed to me so that I could be more efficient.

8/26/2019

It was a great experience. As always, it is such a good feeling to have the survey over and know you are doing things correctly. Jim gave us some great ideas to improve our company procedures that we will be putting into action immediately. I used HQAA with a company that I previously worked for, and once I came to The Prescription Shop, I switched to HQAA immediately. I like how HQAA is very thorough with their inspection but at the same time I have come away with better procedures from each survey.

Thank you!!

8/13/2019

At RQS, we cannot say enough about the ACT program and HQAA staff. The program is comprehensive, detailed and easy to follow in preparation for a survey but most importantly to strive for excellence in patient care, safety and satisfaction. Kim Freeman and Jenny Miller are both most responsive to inquiries and issues.

8/16/2019

The process of sending policies and procedures online prior to physical survey allows for a much smoother process. Any variances are immediately addressed and corrected. Makes so much sense.

The physical surveyor was polite and thorough. She was able to give some pointers to improve the services. Very much appreciated.

Overall, the process focused on improving the services offered. All staff encountered were friendly and helpful.

8/7/2019

The surveyor was extremely knowledgeable and helpful. The whole process was smooth and clear. I really appreciate the surveyor's input and advice on how to make some of our procedures better, as well.

6/13/2019

You all were great, Always answered my questions even when I didn't understand the answers, you all reexplained until I did understand, The surveyor was great, He gave me some good feedback on what I need to do and how to maintain and be ready for the next time