It was such a pleasant and educational experience! Even though we have been accredited since 1997, this survey was one of the most informative and positive we have ever had. It really was much more of a collaboration and less of a "gotcha" environment with HQAA.
Great to work with as always! We really feel like you are here to help us along in the process, not to stand as a hurdle against us! Thank you for your prompt responses, guidance and easy to navigate website! HQAA is the best!
HQAA has been great throughout this process. We have learned a great deal and look forward to continuing our partnership. Our surveyor was very helpful in providing education - she was professional and good to work with!
Our surveyor was very professional and a real pleasure to work with. He was very common sense in his approach, which I appreciated. He was respectful of my time, as well as that of my staff. My survey was a very positive experience. In addition to pointing out areas for improvement, he also offered advice on how to best accomplish changes to address those areas of concern.
HQAA is excellent! I can't think of any way to improve. Surveyors are very professional and helpful. We learn something new with each site survey to improve our operation.
I really believe HQAA has made this process easy and the workroom is user friendly. The staff is really helpful and want to see you succeed.
This time around was so much easier - being able to reuse docs that are still pertinent was such a huge help!!! Lore helped make the process go so smoothly and her communication with me during the Virtual Timeline portion was second to none!
Our survey was very informative, and a learning experience for me and my staff. I found both of our surveyors very professional and knowledgeable. Harold evaluated our DME services and offered many ideas for enhancing best practice compliances. While I found Sharon to be a true expert in home infusion pharmacy, teaching me and my staff several best practice tips to enhance patient care in our home infusion pharmacy services. The workroom procedure and staff offer an efficient way for us to update our Policy and Procedures. Thank you, and I would recommend HQAA to any DME company and home infusion pharmacy.
Kim was very helpful and informative in this process! Her responses were prompt and she was always available when I needed advice. The online workroom eliminates the guessing game before survey. Thanks Kim!
We've been accredited for 20 years. This has been the best experience ever while going through accreditation. Pleasant, stress free, painless and actually enjoyable! We highly recommend HQAA. Looking forward to many years of working together!
Of course I never look forward to having to do this every three years. But...since I do... HQAA makes it pretty simple to get it accomplished. Kim was very helpful getting me started and keeping me on course.
Thanks,
Loretta Carr-Stock was wonderful. The full accreditation process went very smoothly, and all feedback was given at the time. I highly recommend her as she knows what she is talking about, and seems very experienced within the medical supply business. Ultimately she was able to give us future feedback and tips that we truly appreciated as a company.
This process could not have been better or easier. I am so pleased with everything so far.
This was our third time through Accreditation with HQAA and it was the best yet! Loretta was so friendly and helpful. She was able to give our company invaluable information on how we as an organization can improve and streamline our processes. We will happily recommend HQAA for their accreditation services. From the workroom to the site survey the process is thorough and everyone we've dealt with has been eager to help us on our way to provide excellent service to our patients.
The workroom was so helpful as well as the staff. Our surveyor, Mrs. Jodi Aiken was awesome!!!! She was so helpful and so sweet. Overall, we had a wonderful experience with HQAA.
Surveyor is very informative, the whole process wasn’t intimidating since the surveyor made us feel comfortable and appreciated our hard work.
I have been using HQAA for years and every year I get thru it with the wonderful help of my coach and all the staff at HQAA. Keep up the great work. Thank you so much.
Everyone at HQAA has been very helpful and professional. Our coach, Lore, helped us be correctly prepared for the survey. Giovanni was very professional and courteous. He explained the process to us very well and gave us some great insight for moving forward with our business.
I had a wonderful experience working with Sara our assigned coach. She was very knowledgeable, quick to respond to inquiries and very thorough. I appreciate her guidance throughout our workroom journey.
We are so glad we picked HQAA as our accreditation body. Workroom was very easy to navigate and well organized.
