9/12/2024
No recommendations. HQAA workroom and staff make the process easy. Excellent communication throughout.
8/23/2024
I have no words only that the HQAA Team is exceptional and always exceeds our expectation of quality professionalism and teamwork from start to finish line. The commitment of this organization is amazing working together to accomplish our accreditation. I am very proud to continue working with HQAA as the accrediting body for our organization. It is always an amazing ride! Thank you.
8/16/2024
HQAA has always gone above and beyond to help us achieve our accreditation goals. Start to Finish the process has been seamless and Mr. Carroll is extremely knowledgeable and helpful in his explanations and guidance. we look forward to our next survey. Survey time is always stressful, but thanks to the folks at HQAA and the workbook we have been successful. Thanks to all the team and especially to Cory for the manner that he does the survey allows us to be more at ease. once again thank you for all y'all do,
Oscar San Miguel, Owner
2/19/2025
.. Audits provide a way to verify that a company & personnel are complying with internal procedures & external Federal or State regulations. Surveys provide a method of assessing the safety and culture of an industry such as Durable Medical Equipment (DME) or of gathering information related to DME. Audits and Surveys are critical to manage and maintain a successful business, HQAA not only provides a service to help business meet required accreditation, but also they share knowledge for continued growth following regulations and business, safety & personnel matters. Mr. Carrol was our surveyor 2025. He was thorough in his review, knowledgably and personable. He offered his recommendation on certain processes - helping us to work smarter not harder while meeting regulations. He was kind and professional. It was a pleasure to work with him.
2/12/2025
HQAA makes the work room and site survey process very smooth and understandable. Both my workroom coach and site surveyor provided many helpful suggestions and answered my questions to my satisfaction. I would not hesitate to recommend any DME to use HQAA as their accreditation organization.
2/11/2025
The Entire process from start to finish was by far the best accreditation we have gone through!
1/22/2025
Jim was very kind and knowledgeable! Thank you for showing and telling me everything I'm missing. I learned a lot from this experience.
1/20/2025
HQAA does a wonderful job, helping to keep us compliant. Oxylife is dedicated to customer service and compliance, so we appreciate this.
1/16/2025
Angelica was fantastic, very helpful, professional and qualified. She was extremely thorough and thoughtful. The best inspector I have every had.
12/24/2024
HQAA has done a great job of transforming the accreditation process into an learning opportunity for our company. The surveyors have provided great insight on how to improve overall performance. They are not here just to look for deficiencies, but really take the time to understand how our company operates.
12/20/2024
Not sure what could have been done to make the process better, the inspector Jim, was very helpful and provided excellent guidance for getting us where we need to be. HQAA overall does a great job, and I would recommend them to anyone looking to get through the accreditation process.
12/11/2024
I appreciate Tori help over the phone, she was a big help, and onsite Jim was very help and patient waiting for us to find the items he needed to see.
Thanks Kirk
11/25/2024
I honestly cannot think of anything that HQAA could do to improve the accreditation experience. Everyone at HQAA is always so responsive and helpful. We truly appreciate the collaborative relationship and every opportunity given to glean from the wealth of knowledge they provide.
Our lead Surveyor, Harold is golden! He is so knowledgeable and kind and always treats you like you are his only customer. Harold is a great educator and is truly passionate about what he does.
Our staff even commented on how gracious and calming the field Surveyors were with them. Great experiences all the way around.
11/18/2024
The process this time was so much better than last time. The workroom experience was helpful. The inspector was friendly, knowledgeable and thorough. He pointed out some areas of improvement as well as complemented areas that we were doing a good job in! I felt that he was here to help us be in compliance as opposed to trying to "ding" us or find fault.
8/9/2024
By far the best experience we've had with our surveys! Patrick made it so comfortable and didn't make us feel as though he wanted to find something wrong. He was thorough, offered excellent advice where needed and also so helpful with any questions we had. This guy is a top notch surveyor and all around great person!
Amy Newton
10/24/2024
I want to express my gratitude for the outstanding support Tori Boelman has provided. She has consistently been an incredible resource, always available to answer any questions I had. Her guidance and expertise were instrumental in helping me complete my tasks both quickly and accurately. I truly appreciate her dedication and willingness to assist at every step of the way. Tori’s help made a significant difference in my ability to succeed.
Thank you, Tori, for your invaluable assistance!
10/24/2024
HQAA and its staff has been great to work with over the years. They always offer feedback and suggestions.
10/18/2024
I recently had the opportunity to work with Corey from HQAA, and I just wanted to share my experience.
Right from the start, it was clear that Corey really knows his stuff. His industry expertise shone through, and it made a big difference in how smoothly everything went. He was super helpful and genuinely listened to our questions, which I really appreciated.
10/4/2024
The survey was good, and as always, I had an excellent surveyor who was knowledgeable and helpful in the teaching process. There were a couple of things that I interpreted incorrectly, but Jeff sat with me and explained the process. I am always grateful for the knowledge that comes from the surveyor.
10/7/2024
HQAA really goes the extra mile to work with its clients during the desktop review, and the validation survey process. Our surveyors and account managers worked with us to discuss the key elements of CMS regulations, and how to improve our work.
This is especially true of recommendations for our Quality and Compliance functions. Patrick was a great on-site surveyor and made additional observations, taking care to learn about our business while he went through the review process.
