As a new entity, we appreciated the simplicity and straight-forwardness entire process. The work room made us aware of what was expected of us and assisted us with the development of necessary policies. The immediate one-on-one feed back from Kim, our Accreditation Coach, was very helpful. The on-site surveyor Patrick, was helpful in guiding us toward complete compliance to standards with the few minor deficiencies he discovered. This was an overall pleasant experience!
We really appreciate our partnership with HQAA! We really feel like you help us through the process, rather than put us through the process of accreditation. We were grateful for our surveyors feedback and recommendations to improve certain areas of our business! Thank you again for another successful accreditation renewal!
Working with your organization has been great! I have had the opportunity to work with other accrediting agencies and you group has been there for me the entire process. I thank you for your dedication to your customers.
Dana was amazing, and although we have been through the accreditation process a few times, he took the time to give us some great ideas on how to improve our retail store!! The actual accreditation process could not have gone more smooth and with ease.
My coach was very helpful. This was my 1st accreditation and the knowledge of my coach was very impressive.
Thanks
I have been through accreditation with two other accreditation organizations, HQAA is by far the most user friendly, the field surveyor's have been super helpful and explained the process from start to finish. I would definitely recommend HQAA for you accreditation needs.
Thank You,
Paula Edmonds, Manager
We have been with HQAA for many years and have gone through many surveys. As always, the process is smooth and educational. The surveyors seem like they are there more to help than to criticize. The entire HQAA staff always goes above and beyond.
This was Harold's second accreditation visit with us. He originally came in 2013, and as per his standards, Harold was meticulous and thorough and was so very helpful in offering suggestions to make things flawless in the future. We strive for 100% always and Harold gave us suggestions to stay there! He listened and explained all of his observations. It was a pleasure working with him!!
Honestly, our Field Surveyor Jim Dehler and our Coach Sara Brooks have exceeded expectations this entire time. It has been such a pleasure all along! It was a pleasure to go over the process with Jim and learn all aspects of the information of the accreditation process. We very much look forward to our continued partnership with HQAA and the years to come. We are very satified with chosing HQAA for our unique business model and DME Concept. We know we can change the industry with the ongoing partnership with HQAA!
Thank you Jim and Sara!
Jim was great. Opened our eyes to several areas we could improve on. Highly recommend HQAA to anyone looking. We looked at several before deciding to use HQAA. Your search is over for getting your accreditation.
Loretta was efficient and knowledgeable. Her tenure showed in her presentation and professionalism. Thank you for your ability to work with us and make the process overall a positive experience.
It was such a pleasant and educational experience! Even though we have been accredited since 1997, this survey was one of the most informative and positive we have ever had. It really was much more of a collaboration and less of a "gotcha" environment with HQAA.
Great to work with as always! We really feel like you are here to help us along in the process, not to stand as a hurdle against us! Thank you for your prompt responses, guidance and easy to navigate website! HQAA is the best!
HQAA has been great throughout this process. We have learned a great deal and look forward to continuing our partnership. Our surveyor was very helpful in providing education - she was professional and good to work with!
Our surveyor was very professional and a real pleasure to work with. He was very common sense in his approach, which I appreciated. He was respectful of my time, as well as that of my staff. My survey was a very positive experience. In addition to pointing out areas for improvement, he also offered advice on how to best accomplish changes to address those areas of concern.
HQAA is excellent! I can't think of any way to improve. Surveyors are very professional and helpful. We learn something new with each site survey to improve our operation.
I really believe HQAA has made this process easy and the workroom is user friendly. The staff is really helpful and want to see you succeed.
This time around was so much easier - being able to reuse docs that are still pertinent was such a huge help!!! Lore helped make the process go so smoothly and her communication with me during the Virtual Timeline portion was second to none!
Our survey was very informative, and a learning experience for me and my staff. I found both of our surveyors very professional and knowledgeable. Harold evaluated our DME services and offered many ideas for enhancing best practice compliances. While I found Sharon to be a true expert in home infusion pharmacy, teaching me and my staff several best practice tips to enhance patient care in our home infusion pharmacy services. The workroom procedure and staff offer an efficient way for us to update our Policy and Procedures. Thank you, and I would recommend HQAA to any DME company and home infusion pharmacy.
Kim was very helpful and informative in this process! Her responses were prompt and she was always available when I needed advice. The online workroom eliminates the guessing game before survey. Thanks Kim!
