My coach, Lori, was always available to answer questions. She took the initiative to contact me to get things done. Lori couldn't be more helpful and understood my busy schedule. I am here alone on many days to be an owner, ATP, collector, showroom sales/service person, service tech, etc.
Thank you, Lori!
As with Steve and Jim, Giovanni is an asset to HQAA. I am happy that our team got to complete the process with him as our surveyor.
He was overly fair and offered us numerous helpful tips and pointers. His experience flowed easily to our company operations.
As happenstance had it, and we are a small company to begin with, our lead employee Tab, our business manager, was out both days of our survey. As well as our biller was on a at-home workday one of the two days, that could not be changed. Giovanni accommodated us as if we were a full staff, working around our issues smoothly and efficiently as if nothing was amiss.
We look forward to the next time with anticipation of as smooth a survey as this one was.
Our team greatly appreciated the opportunity to work with our surveyor, Giovanni. We appreciated how well versed he was on our business. He was attentive to detail and made sure that we had a full understanding of all standards and was very willing to work through any questions we had. We will certainly look to implement best business practices from this experience.
No comments for improvement from me; just praise! Working with HQAA has been such a positive experience from start to finish for our accreditation renewal. Sleep coach, Tori, and surveyor, Steve, have been super helpful and made the experience stress-free. I appreciate all their guidance throughout the process.
We will continue use HQAA for our accreditation needs in the future. The team is always accessible and very knowledgeable. We look forward to a continued relationship.
Mark Hammond
President
HQAA has always been very helpful & friendly with any issues we have, my coach is very knowledgeable & and helpful in anything I need.
From the beginning Lori Beckner has been the best coach i have worked with in the 15+ years of being in the DME industry. It was pleasure to work with her through the workroom process.
On site surveyor Corey.. The manner in which he conducted himself during the survey and his willingness to help us become a better and more efficient company was second to none. He was very professional and approachable.
No need to make any improvements, exceptional service!! Thank you!
Our surveyor, Jennifer was amazing. She was kind, patient and very helpful with recommendations and explaining standards along the accreditation process.
Phyllis Mangan, Professional Home Care, Inc.
Office Manager
Our coach Kara was very efficient, willing to assist whenever needed.
Whenever we called Kara was friendly and guided us through the process.
Direct Medical Inc
Sharon Nell
Office Manager
This is our second accreditation survey with HQAA. Both times we have had Curtis as our surveyor. The entire process each time has been exceptional, especially compared to other experiences with other companies. Policies and regulations are explained clearly and precisely along with thorough education so you understand how to fix an area if needed. I would always recommend using HQAA if you want a thorough yet educational and understanding survey process.
Tori was very professional with all communications and prompt with questions I had along the process. It's always nice working with people that have a true compassion with the work they are doing.
Thank you!
Kenton
Both our surveyors were GREAT. The central office staff was a great help during this process. As a company we are so happy with HQAA.
I am super critical... and I can not find anything that should be improved... the experience was intimidating at the beginning, but the system and the coach made me feel I should only work hard and TRUST THE PROCESS.
After a couple of interactions, it was apparent that they were there to help me and empower me to run a sound business operation.
Very grateful for the process.
We have been through HQAA numerous times and the whole experience has always been great. The workroom takes the guess work out the process. The person that did our survey was extremely helpful and nice. We couldn't have a better experience.
Truthfully, I can not think of any improvements to the process - it was a wonderful experience for our entire organization! We found the visit and workroom process to be very interactive and educational; leaving us with helpful tips and tools to utilize moving forward.
I was extremely impressed with the knowledge of the surveyor and assistance offered addressing questions and concerns that I had. I never felt intimidated at any time.
This is our 5th time being re survey and each time HQAA find ways to improve our process and make us a better DME company.
If you want to improve the Survey experience, you will have to clone Harold.
You guys are the best
Thank you for a painless survey
Lori was very helpful and her communication skills are above and beyond timely. Thank you so much Lori!! Kelly
I found the workroom power pack and the handouts very helpful. Tori was amazing to work with. Thank you HQAA for all your help.
Moe Goodwin
Air Exchange Oxygen Manager/COO
