10/19/2017
This was my very first survey. My surveyor, Rebecca Golladay, was very polite and professional. I couldn't be happier with the education and information that HQAA provided during my accreditation process. Thank you!
9/30/2017
After many years of intimidation that was brought on my the Joint Commission survey process, it was a pleasant surprise how the HQAA surveyor was able to put us at ease with the survey process. He was very professional and respectful. Not only was Cory very thorough, but he was very educational. We learned a great deal from his expertise. I think that we are better prepared and equipped because of this survey. In past years, we always dreaded when it came time for Joint Commission coming but now we will welcome it because of the HQAA survey process that we just experienced.
9/28/2017
Just as before in our previous accreditation, HQAA did a fantastic job for us. Everyone we worked with was knowledgeable, helpful, and considerate. Kim Freeman was great at keeping in touch throughout the entire process and displayed great patience with our questions, concerns, and submissions. Our surveyor, Loretta Carr-Stock, was extremely insightful and shared a lot of industry knowledge and tips to help us improve. As before, Loretta was a pleasure to deal with and is welcome back anytime. Thank you, to all.
9/12/2017
Curtis did a wonderful job explaining what was needed throughout our site visit. He was very professional and yet down to earth making the experience more relaxing as this was my first accreditation process as the director of our HME. Curtis can never retire! He is a gem!
9/11/2017
Loretta was fantastic and very insightful with this being our first survey. She was patient and a joy to work with over the two day survey. We would like to request her to come back to Water Valley in three years with our next accreditation.
8/18/2017
Steve D. was Awesome to work with. This is the second time he has been apart of the survey process with us. He is very professional, personable, and knowledgeable. We use the ACT program faithfully which I think is why our surveys always turn out excellent because of the tools provided by HQAA.
7/16/2017
The initial workroom process was a challenge at first, as I had a different person this time around than I had the last three surveys. Once I was able to understand her process, it was able to provide the materials she was looking for in a format she wanted.
The site visit was great. The surveyors are very helpful, understanding and a wonderful group to work with! I can't say enough positive things about HQAA!
7/16/2017
We so appreciate HQAA and the way they conduct the survey process. I truly feel that they are there to help the DME provider and offer suggestions and solutions to problems during a tumultuous time in our industry
7/16/2017
Best experience by far! Corey went above and beyond in demonstrating the survey process, and provided explanations of areas that will no doubt benefit our journey in the ever changing world of DME.
7/12/2017
Michael has to be one of the most positive and genuinely caring people we have ever met via phone. He sold us on HQAA not off of anything but we trusted him that HQAA would take care of us. And they did. He was always there for questions and he was so happy to help for anything I needed. Can not say enough amazing
7/6/2017
Survey was accurate and was done with courtesy, was prompt, and helpful to our company. Thanks for the advice and guidance to a more productive and financial future.
6/23/2017
Harold was a very nice & well educated auditor to work with. Sometimes you think auditors are "out to get you" however Harold was very kind & truly helped us. He gave us great advice & I'm sure he saved us from several potential future disasters! I'm very glad he came & my entire staff liked him too. Thank you Harold for all of your help & Great advice, I sincerely appreciate you!
5/5/2017
This survey experience was COMPLETELY different from 3 years ago. It was very pleasant, productive and educational. The constructive critiquing was done in a positive, respectful manner. I learned a few new things about three softwares that I use to run our business. We worked efficiently through this process with minimal disruption of our business. Very thankful for the good experience. It is very apparent that our surveyor and HQAA want to see our company succeed and continue to grow while managing the requirements of CMS.
4/29/2017
Kim was a huge help with all of my questions prior to the survey. I couldn't have done it without her amazing support. Curtis is OUTSTANDING at what he does. Very good job of explaining things, pointing out ways to be more efficient and explains deficiencies without making me feel like I'm being lectured. HQAA is fortunate to have Curtis and I hope that all future surveys will involve Curtis.
4/21/2017
Our surveyor was extremely helpful in answering questions and concerns we had. We were provided with information that will assist us going forward to both correct areas and enhance areas that need work.
4/6/2017
Jim is exceptional !!! He knows how to correct without feeling disciplined and knows how to approach people without intimidation. His knowledge is amazing and he doesn't hesitate to point out anything he sees that might improve us or keep us from further headaches with other agencies but yet he never makes you feel like you have failed. What an asset to your
12/12/2016
This was the most comfortable, yet thorough survey, I have encountered. Our surveyor was patient with answering all our questions (and we had a lot). Everyone was nervous at first but by the end of day 1 was comfortable with her and enjoyed the short time we
11/17/2016
Our surveyor put us at ease and explained the purpose and process of many of the requirements. I learned a lot of valuable information.
3/27/2017
Loretta was excellent, polite, and honest. It's great to have a surveyor working with you that have those qualifications because the process is very stressful but she made it relaxing. Thanks HQAA for sending her my way. See you in three years!!!
