2/13/2019
HQAA is excellent! I can't think of any way to improve. Surveyors are very professional and helpful. We learn something new with each site survey to improve our operation.
12/18/2018
Our survey was very informative, and a learning experience for me and my staff. I found both of our surveyors very professional and knowledgeable. Harold evaluated our DME services and offered many ideas for enhancing best practice compliances. While I found Sharon to be a true expert in home infusion pharmacy, teaching me and my staff several best practice tips to enhance patient care in our home infusion pharmacy services. The workroom procedure and staff offer an efficient way for us to update our Policy and Procedures. Thank you, and I would recommend HQAA to any DME company and home infusion pharmacy.
12/3/2018
We've been accredited for 20 years. This has been the best experience ever while going through accreditation. Pleasant, stress free, painless and actually enjoyable! We highly recommend HQAA. Looking forward to many years of working together!
11/8/2018
Loretta Carr-Stock was wonderful. The full accreditation process went very smoothly, and all feedback was given at the time. I highly recommend her as she knows what she is talking about, and seems very experienced within the medical supply business. Ultimately she was able to give us future feedback and tips that we truly appreciated as a company.
11/5/2018
This was our third time through Accreditation with HQAA and it was the best yet! Loretta was so friendly and helpful. She was able to give our company invaluable information on how we as an organization can improve and streamline our processes. We will happily recommend HQAA for their accreditation services. From the workroom to the site survey the process is thorough and everyone we've dealt with has been eager to help us on our way to provide excellent service to our patients.
10/26/2018
The workroom was so helpful as well as the staff. Our surveyor, Mrs. Jodi Aiken was awesome!!!! She was so helpful and so sweet. Overall, we had a wonderful experience with HQAA.
10/12/2018
Surveyor is very informative, the whole process wasn’t intimidating since the surveyor made us feel comfortable and appreciated our hard work.
10/12/2018
I have been using HQAA for years and every year I get thru it with the wonderful help of my coach and all the staff at HQAA. Keep up the great work. Thank you so much.
10/24/2018
Everyone at HQAA has been very helpful and professional. Our coach, Lore, helped us be correctly prepared for the survey. Giovanni was very professional and courteous. He explained the process to us very well and gave us some great insight for moving forward with our business.
9/8/2018
It is truly sad what has happened in the medical equipment industry. What with all of the competitive bidding and policy changes and requirements. We take pride in keeping up with the industry requirements and paying special attention to our clients.
We are more than pleased to have passed our inspections and with the highest score yet! Thank you.
9/17/2018
We are very happy with HQAA and their workroom process! To let us reuse policy documents has been amazing. The coach's are always very helpful and responsive as well as our surveyor's. They offer good advice and comments so the experience is very comfortable and not intimidating. Thank You!
9/17/2018
Our Accreditation experience with HQAA has always been excellent! Our surveyor, Corey Carroll, brought with him a wealth of knowledge, understanding and experience, was very informative, helpful and made our Re-Accreditation Experience OUTSTANDING! Thank You HQAA!!!
10/4/2018
We had a great experience with the survey. Harold was very professional and helpful! His background was definitely a positive when it came to understanding the operations of our business. I would recommend HQAA to anyone! Thank you.
Dan Haile
10/4/2018
We are very satisfied with the entire HQAA process. Kim, our workroom coach, was extremely knowledgeable and was very helpful with any questions in regard to submitting the policies and procedures to the workroom. Our on-site surveyor, Mindy, was also extremely knowledgeable and a pleasure to work with. Mindy also had excellent best practice recommendations to help improve our organization. We could not be more satisfied with the entire HQAA organization!
8/29/2018
Send Jim to do them all! He was very professional, kind, funny, prompt, and was one of the best experiences we have had so far.
8/24/2018
I greatly enjoyed working with my coach, Lore, and my onsite reviewer, Jodi. I purchased my store in July, 2016 and have been anxious for two years about this process. Lore guided me every step of the way! While Jodi was onsite I felt relaxed and knew she was there to monitor our progress, but also explain why things need to be a certain way. I cannot say enough great things about both ladies!
8/3/2018
I think the HQAA staff are exceptionally helpful. The surveyor was very thorough, but extremely helpful in her comments about areas in which we could improve. I highly recommend HQAA to anyone who is considering becoming accredited.
8/2/2018
We have been surveyed several times in the past with two different surveyors. Curtis Weekley was the most professional surveyor I have experienced to date. It was clear from the start and throughout the process that his objective was to make Anodyne a better organization. His approach was specific to our needs and he provided many many helpful ideas to streamline the process and incorporate meaningful changes into our daily operation. Bravo for him and HQAA. Thank you also for expedition our on-site. You have been most helpful.
Regards, Bill Marzolf, President
7/26/2018
This was by far our most successful survey in my opinion. Giovanni was a great help to us and his recommendations will prove to be invaluable moving forward. Any problems or deficiencies we had were thoroughly explained and guidance was given to help streamline our processes. Overall, we are very satisfied with our experience with HQAA.
7/12/2018
Our surveyor was very helpful and informative. He was not simply interested in catching us doing something wrong. When he did find deficiencies, he offered advise on how to fix the problem and an explanation of why it was a problem in the first place.
