4/16/2018
Our surveyor was very professional and respectful. He was very knowledgeable on the procedures. He was also very helpful with his input and explanations.
4/9/2018
Everything went very smooth and our field surveyor was understanding and helpful. The only change I might offer is timing of survey, ours was conducted 4/3-4/6. The beginning of the month is hectic in the accounting department, with deadlines to meet to finalize the month-end for the prior month. The surveyor was very understanding and accommodating throughout the survey process.
4/2/2018
The survey was very educational and insightful. The workroom prior to the survey allowed all employees to prepared. Great experience!
3/26/2018
HQAA is a well organized company and in business if you want to be successful it is imperative you work with the BEST!!! That's HQAA in my Book!!!
4/14/2018
HQAA takes the stressful feeling of having to be accredited. The process is very thorough and prior to the actual survey HQAA provides coaches and tools to help me prepare to have the best survey I can. I am so thankful I started out with HQAA. I would recommend HQAA to anyone who is required to be accredited. Kim, my coach, is wonderful and Corey, the surveyor, is very professional, helpful and compassionate in his work. HQAA IS THE BEST!!!!
4/12/2018
We love HQAA This process is always nerve wracking but we can't imagine doing this without you guys. Ms. Kim, our workroom coach, and Ms. Jodie, our surveyor, are amazing! Thank you for being part of our team HQAA!
4/5/2018
We are very pleased with the process. The workroom is "user friendly" and it's easy to see where the company is in the accreditation timeline.
After accreditation, ACT allows us to stay on track with any policy/procedure changes and avoids last minute panic.
3/17/2018
Our experience was refreshing and restored my faith in the process. Kim was wonderful, and needs a bonus for therapy given to me! Jim was nice and very accommodating and Jodi was simply the cream and cherries in her approach and comfort level in her duties to assure our furthered successs. I could not be happier for choosing HQAA as our compliance and accreditation team.
My very best,
Jason
3/7/2018
I will openly admit this was my first experience with HQAA. With over 20 years in the healthcare industry, my knowledge was strictly based on JCAHO and their process. What a delight the last two days have been in comparison. Giovanni was fantastic and exuded professionalism, knowledge, and assistance throughout the entire process. I am deeply thankful to each of you involved throughout this process. Many thanks!
3/2/2018
We have just completed our 4th survey with HQAA. The personnel of HQAA during the workroom process and the surveyors are the most professional and helpful in every area. Our company is very honored to be associated with the HQAA organization.
2/7/2018
Mobility Plus has gone through the accreditation process with HQAA 4 times! The last two times Jodi A. was assigned to conduct our survey. We could not be happier with the results. Jodi was so supportive through the process during the site survey and hope to request her in another 3 years! She was informative and knowledgeable of this complicated world of DME! Kudos to Jodi! The workrooms were done quickly and smoothly with support from the coach. Thanks for all of your help HQAA! We did it!
2/5/2017
HQAA has truly streamlined the very complicated Accreditation process. We initially chose HQAA because of their focus on the small DME provider and over the years their dedication to this class of providers has only improved.
9 years ago I had no clue of what this whole process was even about and I resented the seemingly random rules which seemed to have little to do with my daily operations.
As we prepared for this survey I realized that not only do I have a far better understanding of the process, thanks to my highly experienced and education oriented surveyors I actually understand the many ways this process applies to and benefits my company.
Kudos and thanks to my HQAA Team Kim and Curtis- you guys made the process such a positive experience!
2/2/2018
Corey is a fabulous surveyor and mentor!! He empowers managers to make improvements and become the best of the best! He shares the strengths and gives invaluable help in making positive changes. He is kind, professional, knowledgeable, and fair!
HQAA is lucky to have a jewel in Corey
-Melissa Slater RN DME Manager
Access Pharmacy and DME
2/5/2018
As a returning customer, the staff at HQAA has continued to be the best in the business, always willing to help and immediately available.
1/10/2018
Giovanni Tocco was very professional, courteous, and knowledgeable. He explained the survey process when he arrived and provided information that was helpful during the process. I appreciated the thorough and fair review and I gained knowledge that should help our organization improve. Geno exceeded our expectations as he demonstrated a sincere concern to provide beneficial information.
1/12/2018
Everyone has made the accreditation process pleasant. The process of submitting information was easy. The surveyor explained everything very well, he was very nice. He gave us helpful tips and information that we will incorporate into our policy. I would recommend HQAA to anyone looking to become accredited.
1/25/2018
No improvement needed! The process from start to finish was wonderful! I loved the workroom process. It let me know exactly where I was each step of the way-very helpful! Our surveyor, Mindy, was incredible - So professional and great to work with! She was very knowledgeable about DME and helped us understand our business and the industry even more. It was a VERY POSITIVE experience!!! I highly recommend HQAA!!
12/15/2017
We just had a survey that exemplifies to me how this process should be. It exhibited cooperation, open dialog, and learning in a supportive way...all to help us keep doing what we do in an even more successful manner. Thank you,
Marcia Montgomery
12/12/2017
HQAA has been with us through our whole process and was so helpful. Mindy was our surveyor this time and was absolutely wonderful!! She helped us so much in her recommendations as we strive to be the best we can. Sara brooks was my workroom coach and was very helpful in all the way leading to our survey.
12/21/2017
Thanks so much for the great experience. We were accredited by JCAHO, CHAP, and BOC in the past and by far, HQAA has been the best experience. The surveyor, Patrick, was exceptionally good at teaching our staff and was very compassionate about pointing out opportunities for improvement. Please know how much we appreciate the survey experience and how helpful your surveyor was to our company! Happy Holidays!
