What Our Clients Say About HQAA (9)

Her ease in communicating made my staff relax and be themselves

5/2/2018

Survey Results

Loretta was extremely knowledgeable and professional for our visit. I think her experience as a past DME owner helped her zero in on exactly what the most critical items were and she also did a great job of explaining everything she was doing every step of the way. Her ease in communicating also made my staff relax and be themselves in what could otherwise be a tense several days and I think that allowed her to see us work here as we normally do, day-in day-out. Could not give a better rating.

4/11/2018

Survey Results

My company just completed its most recent accreditation survey process with the HQAA organization. This was the third three-year accreditation process and survey that my company has had with HQAA over the past nine years. I could not have selected a better company to assist me with my company's accreditation process. Our most recent accreditation survey was completed in April of 2018. Loretta, the field surveyor from HQAA, was excellent during the entire survey process. She took the extra time to explain every step of the survey process and make sure that it was done correctly. She was also able to offer suggestions and information that will benefit my company in the future. The entire HQAA organization and Loretta exceeded all of my expectations. I am very pleased to have worked with the HQAA organization.

Bob Poole, ATP, CRTS
President and Owner

4/20/2018

Survey Results

We just completed our 4th survey with HQAA, and at the end of every survey, I am so thankful for the approach of HQAA and the surveyor. I have never felt like it has been a "gotcha" or adversarial process. Every survey has made us a better company, and I sincerely thank HQAA for that.

4/26/2018

SatSurveyWR-5 Sara was GREAT.

The company officer who normally took care of this was unavailable and I had to pick up the ball.

Sara walked this rookie thru the system and the process was very well laid out and the workroom interface was very good

4/17/2018

SatSurveyWR-5 No improvement is necessary in the HQAA workroom process. The standards are clearly explained as is the evidence of compliance. I've worked with other accreditation organizations in my 40 years as a HME provider and none have a more streamlined user friendly process as HQAA. Thank you!

4/27/2018

Testimonial-5

Mr. Davis was very knowledgeable, extremely helpful, and was great about answering all our questions and even giving articles to help us. He was very kind and professional. We appreciated all the education and helpful tips to help our business.

4/30/2018

Testimonial-5

Since the requirements changed for accreditation, we have been through all of our accreditations with HQAA. From the support in the room during preparation to the survey staff; all have been very professional, respectful and above all helpful. Even though the process does cause stress with our staff, HQAA has guided us and eased our minds. They have always let us know those area where we exceed, made great recommendations to our process and reviewed in detail any areas where improvement is needed. We would like commend the HQAA staff for their helpfulness and knowledge.

Tina Pate
Corporate Compliance Officer

4/19/2018

Survey Results

Jim was efficient and very thorough in his explanations. He offered helpful suggestions. It was a pleasure having him in the office.

4/16/2018

Survey Results

Our surveyor was very professional and respectful. He was very knowledgeable on the procedures. He was also very helpful with his input and explanations.

4/12/2018

Survey Results

I think that HQAA has done a phenomenal job... and I would recommend this company to anyone... It has been a wonderful experience and I have learned a lot more about my particular industry from the guidelines of this program

4/9/2018

Survey Results

Everything went very smooth and our field surveyor was understanding and helpful. The only change I might offer is timing of survey, ours was conducted 4/3-4/6. The beginning of the month is hectic in the accounting department, with deadlines to meet to finalize the month-end for the prior month. The surveyor was very understanding and accommodating throughout the survey process.

4/2/2018

SatSurvey555455

The survey was very educational and insightful. The workroom prior to the survey allowed all employees to prepared. Great experience!

3/26/2018

HQAA is a well organized company and in business if you want to be successful it is imperative you work with the BEST!!! That's HQAA in my Book!!!

4/14/2018

HQAA takes the stressful feeling of having to be accredited. The process is very thorough and prior to the actual survey HQAA provides coaches and tools to help me prepare to have the best survey I can. I am so thankful I started out with HQAA. I would recommend HQAA to anyone who is required to be accredited. Kim, my coach, is wonderful and Corey, the surveyor, is very professional, helpful and compassionate in his work. HQAA IS THE BEST!!!!

4/12/2018

We love HQAA This process is always nerve wracking but we can't imagine doing this without you guys. Ms. Kim, our workroom coach, and Ms. Jodie, our surveyor, are amazing! Thank you for being part of our team HQAA!

4/5/2018

Survey Results

We are very pleased with the process. The workroom is "user friendly" and it's easy to see where the company is in the accreditation timeline.

After accreditation, ACT allows us to stay on track with any policy/procedure changes and avoids last minute panic.

3/17/2018

Our experience was refreshing and restored my faith in the process. Kim was wonderful, and needs a bonus for therapy given to me! Jim was nice and very accommodating and Jodi was simply the cream and cherries in her approach and comfort level in her duties to assure our furthered successs. I could not be happier for choosing HQAA as our compliance and accreditation team.
My very best,
Jason

3/7/2018

While the Accreditation process is tedious and annoying, at least HQAA makes it as pain free as possible. Their system is easy to use and understand. My coach is outstanding, always easy to get in touch with and personable. This process is NOT enjoyable by any stretch of the imagination, however, HQAA saves you time, money, and headaches.

3/14/2018

Our coach was wonderful! As soon as I finished a section she read over it immediately and messaged me with anything that needed to be addressed. She was always available when I called or if I had to leave a message she returned my call within the hour. There are not enough good words to describe how amazing she is and how easy she made this process.

3/7/2018

I will openly admit this was my first experience with HQAA. With over 20 years in the healthcare industry, my knowledge was strictly based on JCAHO and their process. What a delight the last two days have been in comparison. Giovanni was fantastic and exuded professionalism, knowledge, and assistance throughout the entire process. I am deeply thankful to each of you involved throughout this process. Many thanks!

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