8/29/2018
Send Jim to do them all! He was very professional, kind, funny, prompt, and was one of the best experiences we have had so far.
8/24/2018
I greatly enjoyed working with my coach, Lore, and my onsite reviewer, Jodi. I purchased my store in July, 2016 and have been anxious for two years about this process. Lore guided me every step of the way! While Jodi was onsite I felt relaxed and knew she was there to monitor our progress, but also explain why things need to be a certain way. I cannot say enough great things about both ladies!
8/3/2018
I think the HQAA staff are exceptionally helpful. The surveyor was very thorough, but extremely helpful in her comments about areas in which we could improve. I highly recommend HQAA to anyone who is considering becoming accredited.
8/2/2018
We have been surveyed several times in the past with two different surveyors. Curtis Weekley was the most professional surveyor I have experienced to date. It was clear from the start and throughout the process that his objective was to make Anodyne a better organization. His approach was specific to our needs and he provided many many helpful ideas to streamline the process and incorporate meaningful changes into our daily operation. Bravo for him and HQAA. Thank you also for expedition our on-site. You have been most helpful.
Regards, Bill Marzolf, President
8/2/2018
Because this is my 7th or maybe 8th time to go through this process I honestly didn't need much assistance! But I knew Sara was available if I did, Being able to reuse so many documents is a HUGE help in speeding up the workroom. Thank you so much for that benefit!!!!
7/26/2018
This was by far our most successful survey in my opinion. Giovanni was a great help to us and his recommendations will prove to be invaluable moving forward. Any problems or deficiencies we had were thoroughly explained and guidance was given to help streamline our processes. Overall, we are very satisfied with our experience with HQAA.
7/12/2018
Our surveyor was very helpful and informative. He was not simply interested in catching us doing something wrong. When he did find deficiencies, he offered advise on how to fix the problem and an explanation of why it was a problem in the first place.
6/28/2018
HQAA has always offered a great process! It's a pleasure working with a company that actually takes a serious interest in your company, and advising ways to enhance future stability.
6/28/2018
When accreditation was first instituted, we like many other companies found the process difficult. Looking back at all the inspection, the worst ones where when the surveyor was playing GOTCHA YA. The surveyor we have had the last two times, treats us with respect and also as a learning experience. The things we have learned have helped us grow into a better company.
6/21/2018
The survey was conducted in a clearly professional manner with all comments and suggestions designed to improve our services and compliance with standards and good practice. Items needing change or correction were approached in a positive, encouraging way that left staff feeling appreciated and respected. All in all, a very useful and positive process.
6/21/2018
The staff at HQAA are professional, friendly, and truly dedicated to helping companies achieve and maintain accreditation standards. Their guidance, support, and recommendations truly help organizations to excel in all aspects of HME operations.
6/14/2018
The HQAA Workroom has always been a great experience. Lore has been very helpful and supportive.
6/18/2018
Process was smooth and painless. Our survey coach and field surveyor did an outstanding job making sure we were in compliance and given direction to improve internal processes. Thank you for the support!
6/19/2018
Given our 11th hour decision to change accreditation companies to HQAA, I was very nervous about this. Kim has been beyond helpful and I have found this process to be very easy and efficient so far. I appreciate that quick response time from HQAA. Thank you so much!!
6/1/2018
This is my third go around with an accrediting organization, the first two times being with CHAP. No more thorough than them, but the workroom room/user portal is very user friendly and something I feel would have made my first couple accreditation preps smoother.
6/5/2018
I do not know of any way this experience could have gone any better. Everything was laid out in a easy to understand fashion. The extra bonus was having Kim Freeman as my coach, she is the VERY BEST!!!
6/6/2018
HQAA is a great company to do business with. They are less expensive than most accreditors but more professional, organized and helpful than anyone else by a long shot. They act like we hired them, unlike the competition.
No improvements needed in my opinion.
5/24/2018
This was our first accreditation with HQAA, I was extremely nervous and felt very overwhelmed. Those feelings subsided once the process began. Our surveyor was very helpful, he walked us through the process and then was great about giving us tips and information on how to improve our business as a whole. We had some deficiencies but all were easily fixed.
5/24/2018
HQAA all the way baby! I knew I made the right decision 9 years ago choosing HQAA as my accrediting body. I learn so much each survey. Jodie was delightful as well as informative. She is a great asset to their team.
5/21/2018
Sara was an excellent person to work with on this project. Sara was very helpful and prompt with all questions and problems. Thank you Sara!!
