This is my third go around with an accrediting organization, the first two times being with CHAP. No more thorough than them, but the workroom room/user portal is very user friendly and something I feel would have made my first couple accreditation preps smoother.
I do not know of any way this experience could have gone any better. Everything was laid out in a easy to understand fashion. The extra bonus was having Kim Freeman as my coach, she is the VERY BEST!!!
HQAA is a great company to do business with. They are less expensive than most accreditors but more professional, organized and helpful than anyone else by a long shot. They act like we hired them, unlike the competition.
No improvements needed in my opinion.
This was our first accreditation with HQAA, I was extremely nervous and felt very overwhelmed. Those feelings subsided once the process began. Our surveyor was very helpful, he walked us through the process and then was great about giving us tips and information on how to improve our business as a whole. We had some deficiencies but all were easily fixed.
HQAA all the way baby! I knew I made the right decision 9 years ago choosing HQAA as my accrediting body. I learn so much each survey. Jodie was delightful as well as informative. She is a great asset to their team.
Sara was an excellent person to work with on this project. Sara was very helpful and prompt with all questions and problems. Thank you Sara!!
Best on-site survey for us yet. The surveyor was great to work with. All of our staff expressed how easy the survey process went due to the surveyor's interaction and openness in conversation.
Mindy was very helpful during our survey. She was able to answer all of our questions. She also advised us on how to more efficiently meet our accreditation requirements. Thank you Mindy and thank you HQAA!
Your surveyor was great. He was calm, polite, and very professional. I consider him as a big asset to your organization. if you get few more like him your organization will be THE BEST nation wide.
Respectfully
CEO
Mehrdad Gerami
Loretta was extremely knowledgeable and professional for our visit. I think her experience as a past DME owner helped her zero in on exactly what the most critical items were and she also did a great job of explaining everything she was doing every step of the way. Her ease in communicating also made my staff relax and be themselves in what could otherwise be a tense several days and I think that allowed her to see us work here as we normally do, day-in day-out. Could not give a better rating.
My company just completed its most recent accreditation survey process with the HQAA organization. This was the third three-year accreditation process and survey that my company has had with HQAA over the past nine years. I could not have selected a better company to assist me with my company's accreditation process. Our most recent accreditation survey was completed in April of 2018. Loretta, the field surveyor from HQAA, was excellent during the entire survey process. She took the extra time to explain every step of the survey process and make sure that it was done correctly. She was also able to offer suggestions and information that will benefit my company in the future. The entire HQAA organization and Loretta exceeded all of my expectations. I am very pleased to have worked with the HQAA organization.
Bob Poole, ATP, CRTS
President and Owner
We just completed our 4th survey with HQAA, and at the end of every survey, I am so thankful for the approach of HQAA and the surveyor. I have never felt like it has been a "gotcha" or adversarial process. Every survey has made us a better company, and I sincerely thank HQAA for that.
Sara was GREAT.
The company officer who normally took care of this was unavailable and I had to pick up the ball.
Sara walked this rookie thru the system and the process was very well laid out and the workroom interface was very good
No improvement is necessary in the HQAA workroom process. The standards are clearly explained as is the evidence of compliance. I've worked with other accreditation organizations in my 40 years as a HME provider and none have a more streamlined user friendly process as HQAA. Thank you!
Mr. Davis was very knowledgeable, extremely helpful, and was great about answering all our questions and even giving articles to help us. He was very kind and professional. We appreciated all the education and helpful tips to help our business.
Since the requirements changed for accreditation, we have been through all of our accreditations with HQAA. From the support in the room during preparation to the survey staff; all have been very professional, respectful and above all helpful. Even though the process does cause stress with our staff, HQAA has guided us and eased our minds. They have always let us know those area where we exceed, made great recommendations to our process and reviewed in detail any areas where improvement is needed. We would like commend the HQAA staff for their helpfulness and knowledge.
Tina Pate
Corporate Compliance Officer
Jim was efficient and very thorough in his explanations. He offered helpful suggestions. It was a pleasure having him in the office.
Our surveyor was very professional and respectful. He was very knowledgeable on the procedures. He was also very helpful with his input and explanations.
I think that HQAA has done a phenomenal job... and I would recommend this company to anyone... It has been a wonderful experience and I have learned a lot more about my particular industry from the guidelines of this program
Everything went very smooth and our field surveyor was understanding and helpful. The only change I might offer is timing of survey, ours was conducted 4/3-4/6. The beginning of the month is hectic in the accounting department, with deadlines to meet to finalize the month-end for the prior month. The surveyor was very understanding and accommodating throughout the survey process.
