Testimonials

2/5/2017

HQAA has truly streamlined the very complicated Accreditation process. We initially chose HQAA because of their focus on the small DME provider and over the years their dedication to this class of providers has only improved.

9 years ago I had no clue of what this whole process was even about and I resented the seemingly random rules which seemed to have little to do with my daily operations.

As we prepared for this survey I realized that not only do I have a far better understanding of the process, thanks to my highly experienced and education oriented surveyors I actually understand the many ways this process applies to and benefits my company.

Kudos and thanks to my HQAA Team Kim and Curtis- you guys made the process such a positive experience!

2/2/2018

Corey is a fabulous surveyor and mentor!! He empowers managers to make improvements and become the best of the best! He shares the strengths and gives invaluable help in making positive changes. He is kind, professional, knowledgeable, and fair!
HQAA is lucky to have a jewel in Corey

-Melissa Slater RN DME Manager
Access Pharmacy and DME 

2/5/2018

As a returning customer, the staff at HQAA has continued to be the best in the business, always willing to help and immediately available.

1/10/2018

Giovanni Tocco was very professional, courteous, and knowledgeable. He explained the survey process when he arrived and provided information that was helpful during the process. I appreciated the thorough and fair review and I gained knowledge that should help our organization improve. Geno exceeded our expectations as he demonstrated a sincere concern to provide beneficial information.

1/12/2018

Everyone has made the accreditation process pleasant. The process of submitting information was easy. The surveyor explained everything very well, he was very nice. He gave us helpful tips and information that we will incorporate into our policy. I would recommend HQAA to anyone looking to become accredited.

1/25/2018

No improvement needed! The process from start to finish was wonderful! I loved the workroom process. It let me know exactly where I was each step of the way-very helpful! Our surveyor, Mindy, was incredible - So professional and great to work with! She was very knowledgeable about DME and helped us understand our business and the industry even more. It was a VERY POSITIVE experience!!! I highly recommend HQAA!!

12/15/2017

We just had a survey that exemplifies to me how this process should be. It exhibited cooperation, open dialog, and learning in a supportive way...all to help us keep doing what we do in an even more successful manner. Thank you,

Marcia Montgomery 

12/12/2017

HQAA has been with us through our whole process and was so helpful. Mindy was our surveyor this time and was absolutely wonderful!! She helped us so much in her recommendations as we strive to be the best we can. Sara brooks was my workroom coach and was very helpful in all the way leading to our survey. 

12/21/2017

Thanks so much for the great experience. We were accredited by JCAHO, CHAP, and BOC in the past and by far, HQAA has been the best experience. The surveyor, Patrick, was exceptionally good at teaching our staff and was very compassionate about pointing out opportunities for improvement. Please know how much we appreciate the survey experience and how helpful your surveyor was to our company! Happy Holidays! 

12/11/2017

Jim Dehler deserves remarks higher than "exceeded expectations"! He is very knowledgeable and his expertise truly helped us in our projections for our business. Not only is he very nice but he really made our visit relaxing and educational. HQAA really cares for their clients from beginning to end. With Sara Brooks' exceptional help in the workroom and Jim Dehler's educational support during our visit, we will definitely stick with HQAA in the future and refer HQAA to other businesses we come across. Thank you HQAA!!!

12/11/2017

It has always been a great and smooth experience working with HQAA. The staff is extremely professional, knowledgeable, and helpful.

12/1/2017

Kim Freeman was of great resource to us during the documentation process. She was very timely in her review and also helped us understand areas where more information was needed. In addition to her knowledge of the accreditation requirements, I really appreciated her upbeat and kind personality whenever we spoke on the phone. It was an absolute pleasure working with her.

11/30/2017

Unbelievably very helpful, straight to the targeted points about DME and associated requirements. Very knowledgeable to the specificity of DME program and the applicable guidelines. Very impressed! The coaching was very helpful resource in providing clarity to the requirements and understanding. 

11/2/2017

Steve, our surveyor, was amazing and full of knowledge. He is a wonderful representation of HQAA. We are very pleased with the outcome of the survey process and we are thankful to HQAA and their staff for their guidance, support and knowledge.

Gladly see you in three years for our next survey!
John Pirrone RRT/Director of Clinical Operations

11/3/2017

We really couldn't be more pleased. Harold Davis is a businessman as well as a surveyor, and he not only does a thorough review of our business, but he offers a great consulting value. He always suggests things that have worked in his business that he thinks could help in ours.

11/3/2017

Coming from working as an employee in the healthcare field to starting my own company in the healthcare field, I've always known about the fear of the accreditation process. There was definitely more to do than I anticipated to prepare for the survey but after it was completed, I felt thoroughly prepared for the process. The surveyor was friendly but also attentive to details and offered ways in which we could improve, be more efficient and clearly answered any questions that I had throughout the process. 

11/8/2017

I am still doing the "Final Stretch" but the Surveyor was professor, encouraging and very complimentary and we really appreciated it. He also gave us some valuable suggestions that we plan to implement in our business. It's always nice to have another "set of eyes" on our business practices. It's really nice to have someone that has been in the business give their unbiased opinion. 

10/21/2017

The survey from preparation with the aid of our coach to the actual onsite process was very well done.. I have high praise for HQAA's staff, our coach and the onsite surveyor. All phases were professionally done.

10/19/2017

This was my very first survey. My surveyor, Rebecca Golladay, was very polite and professional. I couldn't be happier with the education and information that HQAA provided during my accreditation process. Thank you! 

10/31/2017

HQAA has made it so easy to understand exactly what needs to be done, while providing a knowledgeable and readily-available coach when they're needed. No changes necessary!