4/12/2017
This was my first time going through the accreditation process. HQAA was great in giving me guidance and making things easy to understand.
7/16/2017
The initial workroom process was a challenge at first, as I had a different person this time around than I had the last three surveys. Once I was able to understand her process, it was able to provide the materials she was looking for in a format she wanted.
The site visit was great. The surveyors are very helpful, understanding and a wonderful group to work with! I can't say enough positive things about HQAA!
7/16/2017
We so appreciate HQAA and the way they conduct the survey process. I truly feel that they are there to help the DME provider and offer suggestions and solutions to problems during a tumultuous time in our industry
7/16/2017
Best experience by far! Corey went above and beyond in demonstrating the survey process, and provided explanations of areas that will no doubt benefit our journey in the ever changing world of DME.
7/12/2017
Michael has to be one of the most positive and genuinely caring people we have ever met via phone. He sold us on HQAA not off of anything but we trusted him that HQAA would take care of us. And they did. He was always there for questions and he was so happy to help for anything I needed. Can not say enough amazing
7/6/2017
Survey was accurate and was done with courtesy, was prompt, and helpful to our company. Thanks for the advice and guidance to a more productive and financial future.
6/29/2017
This is ACE Medical's 4th re-up Accreditation and is by far the most positive experience. The ability to Re-Use previous documents was awesome. It saved so much time and man-hours. HQAA has been the best Accreditation Organization my staff and I have ever worked with.
6/23/2017
Harold was a very nice & well educated auditor to work with. Sometimes you think auditors are "out to get you" however Harold was very kind & truly helped us. He gave us great advice & I'm sure he saved us from several potential future disasters! I'm very glad he came & my entire staff liked him too. Thank you Harold for all of your help & Great advice, I sincerely appreciate you!
4/12/2017
Kim was SUPER!!!!! Many times I felt like the only person in the world who could not put this together and Kim helped and assured me I wasn't alone in learning parts of this process. She made it very understandable. She's the best!
3/30/2017
Truly, this could not have been easier. I really like the added support of Power Pack for various issues that tend to be more difficult than they really are. The workroom is very user friendly and there is absolutely no question about what 'substantiates' a requirement being followed (i.e. surveyor will look for....). HQAA really wants a supplier to succeed and certainly helps provide a clear, concise path of doing so.
3/8/2017
This has been a great experience. I have never seen this process before and I have been through 20 accreditations (or more I lost count)? HQAA is very organized and the tools that you all provide are fantastic. It was so good to be able to connect with someone on the other end walking through this with me. Kim was the best! I would highly recommend your company.
3/3/2017
I have been very impressed with HQAA's approach to accreditation. They provided us with the tools and the knowledge to meet the accreditation standards. I find the workroom to be extremely helpful and Mike Ender to be a very diligent and knowledgeable coach. Thank you!!!
2/20/2017
As a veteran of many accreditation cycles, I must say the HQAA application process is smooth and seamless. Upon completing the Workroom I am sure my organization is better prepared for our upcoming on-site review. Terry
1/20/2017
My workroom experience, along with the overall HQAA experience, was professional yet very personable. I appreciated the thoughtful and direct guidance provided to me through your company and the workroom resource. The approach is forthright and educational; it made my re-certification experience a smooth transition in a friendly and comfortable
12/29/2016
Kim is absolutely wonderful! She is so helpful and so fast to reply!! She made this process very interactive and informative!! Thanks a million!! If I can suggest something, it would be a great option to be able to print the full manual with all the document already uploaded, with the table of contents and your logo! Thank you!
10/3/2016
Kim Freeman was the most resourceful coach we could have had. She called back quickly kept in touch if she didn't see much activity on our end in case we were stuck and needed her assistance. JUST A WONDERFUL EXPERIENCE!!!
9/13/2016
HQAA is a great company. They make the accreditation process easy to understand and stress-free. Communication and guidance from the coaches allow us as a company to welcome accreditation renewal time and not dread or fear it. We have been with HQAA through several accreditations and would not choose any other accrediting body to work with! Thank you for all you do!
5/5/2017
This survey experience was COMPLETELY different from 3 years ago. It was very pleasant, productive and educational. The constructive critiquing was done in a positive, respectful manner. I learned a few new things about three softwares that I use to run our business. We worked efficiently through this process with minimal disruption of our business. Very thankful for the good experience. It is very apparent that our surveyor and HQAA want to see our company succeed and continue to grow while managing the requirements of CMS.
4/29/2017
Kim was a huge help with all of my questions prior to the survey. I couldn't have done it without her amazing support. Curtis is OUTSTANDING at what he does. Very good job of explaining things, pointing out ways to be more efficient and explains deficiencies without making me feel like I'm being lectured. HQAA is fortunate to have Curtis and I hope that all future surveys will involve Curtis.
