HQAA has been with us through our whole process and was so helpful. Mindy was our surveyor this time and was absolutely wonderful!! She helped us so much in her recommendations as we strive to be the best we can. Sara brooks was my workroom coach and was very helpful in all the way leading to our survey.
Thanks so much for the great experience. We were accredited by JCAHO, CHAP, and BOC in the past and by far, HQAA has been the best experience. The surveyor, Patrick, was exceptionally good at teaching our staff and was very compassionate about pointing out opportunities for improvement. Please know how much we appreciate the survey experience and how helpful your surveyor was to our company! Happy Holidays!
Jim Dehler deserves remarks higher than "exceeded expectations"! He is very knowledgeable and his expertise truly helped us in our projections for our business. Not only is he very nice but he really made our visit relaxing and educational. HQAA really cares for their clients from beginning to end. With Sara Brooks' exceptional help in the workroom and Jim Dehler's educational support during our visit, we will definitely stick with HQAA in the future and refer HQAA to other businesses we come across. Thank you HQAA!!!
It has always been a great and smooth experience working with HQAA. The staff is extremely professional, knowledgeable, and helpful.
Kim Freeman was of great resource to us during the documentation process. She was very timely in her review and also helped us understand areas where more information was needed. In addition to her knowledge of the accreditation requirements, I really appreciated her upbeat and kind personality whenever we spoke on the phone. It was an absolute pleasure working with her.
Unbelievably very helpful, straight to the targeted points about DME and associated requirements. Very knowledgeable to the specificity of DME program and the applicable guidelines. Very impressed! The coaching was very helpful resource in providing clarity to the requirements and understanding.
Steve, our surveyor, was amazing and full of knowledge. He is a wonderful representation of HQAA. We are very pleased with the outcome of the survey process and we are thankful to HQAA and their staff for their guidance, support and knowledge.
Gladly see you in three years for our next survey!
John Pirrone RRT/Director of Clinical Operations
We really couldn't be more pleased. Harold Davis is a businessman as well as a surveyor, and he not only does a thorough review of our business, but he offers a great consulting value. He always suggests things that have worked in his business that he thinks could help in ours.
Coming from working as an employee in the healthcare field to starting my own company in the healthcare field, I've always known about the fear of the accreditation process. There was definitely more to do than I anticipated to prepare for the survey but after it was completed, I felt thoroughly prepared for the process. The surveyor was friendly but also attentive to details and offered ways in which we could improve, be more efficient and clearly answered any questions that I had throughout the process.
I am still doing the "Final Stretch" but the Surveyor was professor, encouraging and very complimentary and we really appreciated it. He also gave us some valuable suggestions that we plan to implement in our business. It's always nice to have another "set of eyes" on our business practices. It's really nice to have someone that has been in the business give their unbiased opinion.
The survey from preparation with the aid of our coach to the actual onsite process was very well done.. I have high praise for HQAA's staff, our coach and the onsite surveyor. All phases were professionally done.
This was my very first survey. My surveyor, Rebecca Golladay, was very polite and professional. I couldn't be happier with the education and information that HQAA provided during my accreditation process. Thank you!
HQAA has made it so easy to understand exactly what needs to be done, while providing a knowledgeable and readily-available coach when they're needed. No changes necessary!
Great experience, thank you! The workroom was easy to navigate and understand. Coach was easy to communicate with and responded quickly.
After many years of intimidation that was brought on my the Joint Commission survey process, it was a pleasant surprise how the HQAA surveyor was able to put us at ease with the survey process. He was very professional and respectful. Not only was Cory very thorough, but he was very educational. We learned a great deal from his expertise. I think that we are better prepared and equipped because of this survey. In past years, we always dreaded when it came time for Joint Commission coming but now we will welcome it because of the HQAA survey process that we just experienced.
Just as before in our previous accreditation, HQAA did a fantastic job for us. Everyone we worked with was knowledgeable, helpful, and considerate. Kim Freeman was great at keeping in touch throughout the entire process and displayed great patience with our questions, concerns, and submissions. Our surveyor, Loretta Carr-Stock, was extremely insightful and shared a lot of industry knowledge and tips to help us improve. As before, Loretta was a pleasure to deal with and is welcome back anytime. Thank you, to all.
Curtis did a wonderful job explaining what was needed throughout our site visit. He was very professional and yet down to earth making the experience more relaxing as this was my first accreditation process as the director of our HME. Curtis can never retire! He is a gem!
HQAA- We could not do it without you! Amazing and knowledgeable staff.
Loretta was fantastic and very insightful with this being our first survey. She was patient and a joy to work with over the two day survey. We would like to request her to come back to Water Valley in three years with our next accreditation.
Steve D. was Awesome to work with. This is the second time he has been apart of the survey process with us. He is very professional, personable, and knowledgeable. We use the ACT program faithfully which I think is why our surveys always turn out excellent because of the tools provided by HQAA.
