10/16/2017
Great experience, thank you! The workroom was easy to navigate and understand. Coach was easy to communicate with and responded quickly.
9/30/2017
After many years of intimidation that was brought on my the Joint Commission survey process, it was a pleasant surprise how the HQAA surveyor was able to put us at ease with the survey process. He was very professional and respectful. Not only was Cory very thorough, but he was very educational. We learned a great deal from his expertise. I think that we are better prepared and equipped because of this survey. In past years, we always dreaded when it came time for Joint Commission coming but now we will welcome it because of the HQAA survey process that we just experienced.
9/28/2017
Just as before in our previous accreditation, HQAA did a fantastic job for us. Everyone we worked with was knowledgeable, helpful, and considerate. Kim Freeman was great at keeping in touch throughout the entire process and displayed great patience with our questions, concerns, and submissions. Our surveyor, Loretta Carr-Stock, was extremely insightful and shared a lot of industry knowledge and tips to help us improve. As before, Loretta was a pleasure to deal with and is welcome back anytime. Thank you, to all.
9/12/2017
Curtis did a wonderful job explaining what was needed throughout our site visit. He was very professional and yet down to earth making the experience more relaxing as this was my first accreditation process as the director of our HME. Curtis can never retire! He is a gem!
9/27/2017
HQAA- We could not do it without you! Amazing and knowledgeable staff.
9/11/2017
Loretta was fantastic and very insightful with this being our first survey. She was patient and a joy to work with over the two day survey. We would like to request her to come back to Water Valley in three years with our next accreditation.
8/18/2017
Steve D. was Awesome to work with. This is the second time he has been apart of the survey process with us. He is very professional, personable, and knowledgeable. We use the ACT program faithfully which I think is why our surveys always turn out excellent because of the tools provided by HQAA.
4/12/2017
This was my first time going through the accreditation process. HQAA was great in giving me guidance and making things easy to understand.
7/16/2017
The initial workroom process was a challenge at first, as I had a different person this time around than I had the last three surveys. Once I was able to understand her process, it was able to provide the materials she was looking for in a format she wanted.
The site visit was great. The surveyors are very helpful, understanding and a wonderful group to work with! I can't say enough positive things about HQAA!
7/16/2017
We so appreciate HQAA and the way they conduct the survey process. I truly feel that they are there to help the DME provider and offer suggestions and solutions to problems during a tumultuous time in our industry
7/16/2017
Best experience by far! Corey went above and beyond in demonstrating the survey process, and provided explanations of areas that will no doubt benefit our journey in the ever changing world of DME.
7/12/2017
Michael has to be one of the most positive and genuinely caring people we have ever met via phone. He sold us on HQAA not off of anything but we trusted him that HQAA would take care of us. And they did. He was always there for questions and he was so happy to help for anything I needed. Can not say enough amazing
7/6/2017
Survey was accurate and was done with courtesy, was prompt, and helpful to our company. Thanks for the advice and guidance to a more productive and financial future.
6/29/2017
This is ACE Medical's 4th re-up Accreditation and is by far the most positive experience. The ability to Re-Use previous documents was awesome. It saved so much time and man-hours. HQAA has been the best Accreditation Organization my staff and I have ever worked with.
6/23/2017
Harold was a very nice & well educated auditor to work with. Sometimes you think auditors are "out to get you" however Harold was very kind & truly helped us. He gave us great advice & I'm sure he saved us from several potential future disasters! I'm very glad he came & my entire staff liked him too. Thank you Harold for all of your help & Great advice, I sincerely appreciate you!
4/12/2017
Kim was SUPER!!!!! Many times I felt like the only person in the world who could not put this together and Kim helped and assured me I wasn't alone in learning parts of this process. She made it very understandable. She's the best!
3/30/2017
Truly, this could not have been easier. I really like the added support of Power Pack for various issues that tend to be more difficult than they really are. The workroom is very user friendly and there is absolutely no question about what 'substantiates' a requirement being followed (i.e. surveyor will look for....). HQAA really wants a supplier to succeed and certainly helps provide a clear, concise path of doing so.
3/8/2017
This has been a great experience. I have never seen this process before and I have been through 20 accreditations (or more I lost count)? HQAA is very organized and the tools that you all provide are fantastic. It was so good to be able to connect with someone on the other end walking through this with me. Kim was the best! I would highly recommend your company.
3/3/2017
I have been very impressed with HQAA's approach to accreditation. They provided us with the tools and the knowledge to meet the accreditation standards. I find the workroom to be extremely helpful and Mike Ender to be a very diligent and knowledgeable coach. Thank you!!!
