We are very happy with HQAA and their workroom process! To let us reuse policy documents has been amazing. The coach's are always very helpful and responsive as well as our surveyor's. They offer good advice and comments so the experience is very comfortable and not intimidating. Thank You!
This process is so much easier that The Joint commission! Thank you for making this experience more pleasant! I really appreciate the help Kim gave me and her expertise! I am happy to go with your company.
Our Accreditation experience with HQAA has always been excellent! Our surveyor, Corey Carroll, brought with him a wealth of knowledge, understanding and experience, was very informative, helpful and made our Re-Accreditation Experience OUTSTANDING! Thank You HQAA!!!
We had a great experience with the survey. Harold was very professional and helpful! His background was definitely a positive when it came to understanding the operations of our business. I would recommend HQAA to anyone! Thank you.
Dan Haile
As I am "a senior citizen," I was lucky to encounter and work with Joint Commission, DNV and now HQAA. Your ACT program and coaches well exceeded expectations. Their levels of knowledge, timeliness and professionalism made this project a wonderful journey. I can not say enough about the process and staff involved. Thank you.
We are very satisfied with the entire HQAA process. Kim, our workroom coach, was extremely knowledgeable and was very helpful with any questions in regard to submitting the policies and procedures to the workroom. Our on-site surveyor, Mindy, was also extremely knowledgeable and a pleasure to work with. Mindy also had excellent best practice recommendations to help improve our organization. We could not be more satisfied with the entire HQAA organization!
Send Jim to do them all! He was very professional, kind, funny, prompt, and was one of the best experiences we have had so far.
I greatly enjoyed working with my coach, Lore, and my onsite reviewer, Jodi. I purchased my store in July, 2016 and have been anxious for two years about this process. Lore guided me every step of the way! While Jodi was onsite I felt relaxed and knew she was there to monitor our progress, but also explain why things need to be a certain way. I cannot say enough great things about both ladies!
I think the HQAA staff are exceptionally helpful. The surveyor was very thorough, but extremely helpful in her comments about areas in which we could improve. I highly recommend HQAA to anyone who is considering becoming accredited.
We have been surveyed several times in the past with two different surveyors. Curtis Weekley was the most professional surveyor I have experienced to date. It was clear from the start and throughout the process that his objective was to make Anodyne a better organization. His approach was specific to our needs and he provided many many helpful ideas to streamline the process and incorporate meaningful changes into our daily operation. Bravo for him and HQAA. Thank you also for expedition our on-site. You have been most helpful.
Regards, Bill Marzolf, President
Because this is my 7th or maybe 8th time to go through this process I honestly didn't need much assistance! But I knew Sara was available if I did, Being able to reuse so many documents is a HUGE help in speeding up the workroom. Thank you so much for that benefit!!!!
This was by far our most successful survey in my opinion. Giovanni was a great help to us and his recommendations will prove to be invaluable moving forward. Any problems or deficiencies we had were thoroughly explained and guidance was given to help streamline our processes. Overall, we are very satisfied with our experience with HQAA.
Our surveyor was very helpful and informative. He was not simply interested in catching us doing something wrong. When he did find deficiencies, he offered advise on how to fix the problem and an explanation of why it was a problem in the first place.
HQAA has always offered a great process! It's a pleasure working with a company that actually takes a serious interest in your company, and advising ways to enhance future stability.
When accreditation was first instituted, we like many other companies found the process difficult. Looking back at all the inspection, the worst ones where when the surveyor was playing GOTCHA YA. The surveyor we have had the last two times, treats us with respect and also as a learning experience. The things we have learned have helped us grow into a better company.
The survey was conducted in a clearly professional manner with all comments and suggestions designed to improve our services and compliance with standards and good practice. Items needing change or correction were approached in a positive, encouraging way that left staff feeling appreciated and respected. All in all, a very useful and positive process.
The staff at HQAA are professional, friendly, and truly dedicated to helping companies achieve and maintain accreditation standards. Their guidance, support, and recommendations truly help organizations to excel in all aspects of HME operations.
The HQAA Workroom has always been a great experience. Lore has been very helpful and supportive.
Process was smooth and painless. Our survey coach and field surveyor did an outstanding job making sure we were in compliance and given direction to improve internal processes. Thank you for the support!
Given our 11th hour decision to change accreditation companies to HQAA, I was very nervous about this. Kim has been beyond helpful and I have found this process to be very easy and efficient so far. I appreciate that quick response time from HQAA. Thank you so much!!
