Testimonials

An Elevated Level of Service

5/26/2022

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With today's complex and ever-changing healthcare system, it can be quite challenging to stay current with best practice. The HQAA team offers a level of oversight that empowers the client to not only meet the required standards, but to offer an elevated level of service that Medicare beneficiaries have come to expect and deserve. The HQAA accreditation process is less about penalties and reprimand, and more about education and guidance. HQAA makes us better!

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Guidance, Resources, and the Tools Necessary

5/25/2022

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HQAA Workroom process is effective and efficient. It provides guidance, resources, and the tools necessary to assist in the process. HQAA coaches are always available to help and answer any questions.

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Made the Process Seamless

5/2/2022

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Kim Freeman was very easy to work with and made the process seamless for my company and myself!

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It Was a Pleasure

4/7/2022

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We have been an HQAA accredited organization for at least 15 years.
Our surveyor was very informative and even after 15 years and being in the industry for over 30 years, he provided us with much useful ideas and suggestions. It was a pleasure dealing with him as well as the process.

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Wow, what a great experience I have had with HQAA

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1/25/2022

Wow, what a great experience I have had with HQAA. Every person that I have talked to in the HQAA organization have been super friendly, helpful and very professional during the Accreditation process. I started the process on November 22, 2021 and my site survey was performed 65 days later. My Accreditation Coach, Kim Freeman, and my Field Surveyor, Harold Davis are Rock Stars! I would recommend HQAA to everyone looking for Accreditation.

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Major Thanks to our Surveyor Harold

1/14/2022

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I want to thank HQAA. Last minute changes due to COVID issues at the Corporate office the day of the survey was easily resolved by Jim Moyer & Harold Davis. I want to give a major thanks to our surveyor Harold for his patience with the process, internet problems, and staff. I have been in the business for 29 years and have gone through the accreditation process 17 times with different accreditation organizations and I must say that this has been the most informative survey for the staff that I've been involved with. The staff were nervous but Harold took a lot of the stress out of the process. We are a better company today because of HQAA and our surveyor Harold. Thank you all again!

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Kim is excellent in providing details and direction

1/4/2022

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Excellent program. I consider it an integral part in preparing for our survey and placing us in an "anytime" mode for inspections, surveys, etc. from any agency. Kim is excellent in providing details and direction. She is truly objective. Much to our benefit!

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I could not be more pleased

10/22/2021

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This was our first accreditation survey with HQAA and I could not be more pleased with the results. The workroom process using a “coach” to approve policies and procedures helped assure there were minimal issues when the surveyor arrived. We have multiple locations, so a “combination” survey was used where a surveyor was on-site for one day and the remaining locations were conducted virtually. This worked really well for us with scheduling the surveyors with different locations throughout the week. There were no surprises at the end of the survey because the lead surveyor was forthcoming with updates and reminders on what he still needed to see during the survey week. The entire process went smoothly and everyone we worked with at HQAA were professional and knowledgeable.

Respectfully submitted,
Michael

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We are a small, two-person operation

6/25/2021

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It has been a pleasure working with Harold, Kim, and the HQAA team. Harold Davis provided thoughtful insight on ways we can improve and grow our DME business. We are a small, two-person operation; however, Harold made suggestions on how to prepare for growth as we add staff. The accreditation process can be overwhelming, even for a small company; the HQAA staff and the workroom tools provided a lot of support when we needed help.

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Could not have done it without ACT!

2/4/2021

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The HQAA ACT Program is easy to use and is extremely helpful in completing and meeting accreditation requirements. Could not have done it without ACT!

Thank you
Jody Coulter, COO

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He's here to help us

11/06/2020

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This process works great. The Workroom enables you to make certain that all of your policies are complete and up to date, and we couldn't be happier with our surveyor, Harold Davis. Harold's approach is spot on -- he's here to help us to meet Accreditation Standards and help us correct any deficiencies. Every time he comes, he leaves us with some solid recommendations that will help our business.

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My First Accreditation

10/20/2020

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This was my first accreditation as the compliance coordinator for a DME. I cannot tell you how helpful the online breakdown of each segment was to me. Also, having a work coach with me side by side was incredibly helpful; I learned so much during this time. Lastly, the Power Packs are very helpful and I plan to integrate them into our Quality and Infection Control/Safety programs.

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Harold did an incredible job

9/25/2020

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Harold did an incredible job with our survey. His ability to move to virtual surveys for some locations was seamless. Harold had an incredible book of knowledge and was awesome at being able to give a real life story with each of his recommendations or consultative ideas. Harold's sense of humor also allowed everyone he spoke to a more relaxing survey experience.

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HQAA was the right choice

9/3/2020

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I looked at other accreditation services but from the first call I knew HQAA was the right choice. Without any previous experience I was able to work through the process THANKS to the coach and a clearly defined process. The coach was thorough, professional and didn't let me cut corners. I just wanted to be accredited...she knew what it was going to take to get there. On top of that -- she matched my pace and always responded quickly to my questions. Thanks HQAA.

Scott Bernstein

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A very positive experience

8/16/2019

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As always, the HQAA accreditation was a very positive experience. The surveyor (Steve) was very knowledgeable, professional and helpful.


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Easiest and most complete accreditation system

8/7/2020

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i have been in the DME business for over 30 years and I find the HQAA program the easiest and most complete accreditation system compared to any other hands down , THE BEST !

Thanks HQAA for making my life and business easier !

Walter, CEO

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Amazingly helpful, patient and knowledgeable

7/15/2020

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I really have nothing to add to 'improve the experience thus far". I am new to this job, to working for health care, HME and this is my first accreditation experience. Kim Freeman, my workroom coach, was amazingly helpful, patient and knowledgeable. The workroom itself was very user friendly and the power packs were helpful.

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SO helpful, patient and knowledgeable

9/11/2019

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When my business partner and I joined HQAA, Lore Thompson was assigned to us as our coach. From the very beginning, she was EXTREMELY professional, kind and informative. She walked and guided us through the work room, the modules and provided us with very helpful feedback throughout the entire process. Each and every time we called for questions or concerns, we were able to speak to her directly. In the rare occasion in which she was out of the office, other staff members from HQAA were also VERY helpful, kind and insightful.

After Lore and I closed the workroom, my business partner and I knew that at any given moment, our Accreditation Surveyor was going to be coming in to inspect our facility. Within two weeks, Angelica Huerta walked into our door. Angelica is a PHENOMENAL member of the HQAA community. She was SO helpful, patient and knowledgeable within the realm of DME rules, regulations, policies, procedures, laws, and quality standards. We were beyond satisfied with Ms. Huerta's visit. Admittedly, we have a few deficiencies in which we are working on at this moment, and plan to submit our report of corrections by next week (the latest).

Overall, I would recommend HQAA to everyone and anyone who asks about a potential Accreditation Company in the future. Both Lore Thompson and Angelica Huerta exceeded our expectations when it came to the entire accreditation process. A+++++

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Top notch!

9/18/2019

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HQAA is the best ! Working with them for 12 years from day one my experience have been top notch!

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HQAA simplified the entire process

8/16/2019

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HQAA simplified the entire process by assigning me a Coach that walked me through each policy that I wrote. The surveyor was very knowledgeable, respectful and also helpful. I was impressed on the suggestions that the surveyor relayed to me so that I could be more efficient.

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