9/26/2025

Our Surveyor was extremely knowledgeable, professional, respectful, patient and helpful. He offered myriad suggestions, sample documents and experience with other methods to accomplish the intent of the standards. THERE IS SIMPLY NOTHING WE CAN SUGGEST FOR HIM TO IMPROVE UPON-- WE WERE BLESSED TO HAVE HIM AND TO LEARN FROM HIM. (Even after 40 years n the business, we picked up some great tips!).

I have had experience with 4 accrediting agencies, and I believe HQAA to be the very best for start-up companies. The amazing policy review and guidance provided by Tori would be such a blessing for a company just getting started. The Workroom is easy to navigate, clear and efficient, and the coaches are detail-oriented and amazing.

I would like to respectfully suggest that an "expedited" process be created for companies that have been accredited by another agency and are transitioning to HQAA. Our policies had been through 5 surveys with another accrediting agency-- and our last survey was less than one year ago. Putting our policies through your process was very time-consuming and laborious-- adding about 2 months to the timeline. That being said, I will happily admit that our policies are better for having HQAA coaches review them!

Perhaps an expedited review "option" would allow all policies to be submitted at once for the "HQAA Team" to review en masse quickly? Or, with appropriate waivers signed, perhaps a company could get "on the survey schedule" for the on-stie survey whilst still reviewing the policies? 

Perhaps you could review our policy manual table of contents to ensure that we did have the required policies, then put us on the survey schedule, and then expedite the detailed review of each policy while awaiting the Surveyor? 

Going from June 2nd to almost the end of September is a long time for a company to be "dead int he water". (We can't take insurance since almost all insurance companies new demand Medicare number for contracting). We are paying building expenses, utilities, surety bond, liability insurance, salaries, etc...

I LOVED the workroom, the resources, the coaching, the Surveyor, the easy-to-read standards, the overall organized, efficient process. I just wish some additional thought could go to helping companies transition. Most DMEs stay with who they first got accredited with because switching is scary. 

We will wholeheartedly recommend HQAA to our professional friends. 

Good Samaritan Medical, LLC
Leo, IN