Testimonials

4/30/2018

Since the requirements changed for accreditation, we have been through all of our accreditations with HQAA. From the support in the room during preparation to the survey staff; all have been very professional, respectful and above all helpful. Even though the process does cause stress with our staff, HQAA has guided us and eased our minds. They have always let us know those area where we exceed, made great recommendations to our process and reviewed in detail any areas where improvement is needed. We would like commend the HQAA staff for their helpfulness and knowledge. 

Tina Pate
Corporate Compliance Officer

4/19/2018

Jim was efficient and very thorough in his explanations. He offered helpful suggestions. It was a pleasure having him in the office. 

4/16/2018

Our surveyor was very professional and respectful. He was very knowledgeable on the procedures. He was also very helpful with his input and explanations. 

4/12/2018

I think that HQAA has done a phenomenal job... and I would recommend this company to anyone... It has been a wonderful experience and I have learned a lot more about my particular industry from the guidelines of this program 

4/9/2018

Everything went very smooth and our field surveyor was understanding and helpful. The only change I might offer is timing of survey, ours was conducted 4/3-4/6. The beginning of the month is hectic in the accounting department, with deadlines to meet to finalize the month-end for the prior month. The surveyor was very understanding and accommodating throughout the survey process.

4/2/2018

The survey was very educational and insightful. The workroom prior to the survey allowed all employees to prepared. Great experience! 

3/26/2018

HQAA is a well organized company and in business if you want to be successful it is imperative you work with the BEST!!! That's HQAA in my Book!!! 

4/14/2018

HQAA takes the stressful feeling of having to be accredited. The process is very thorough and prior to the actual survey HQAA provides coaches and tools to help me prepare to have the best survey I can. I am so thankful I started out with HQAA. I would recommend HQAA to anyone who is required to be accredited. Kim, my coach, is wonderful and Corey, the surveyor, is very professional, helpful and compassionate in his work. HQAA IS THE BEST!!!!

4/12/2018

We love HQAA This process is always nerve wracking but we can't imagine doing this without you guys. Ms. Kim, our workroom coach, and Ms. Jodie, our surveyor, are amazing! Thank you for being part of our team HQAA!

4/5/2018

We are very pleased with the process. The workroom is "user friendly" and it's easy to see where the company is in the accreditation timeline.

After accreditation, ACT allows us to stay on track with any policy/procedure changes and avoids last minute panic.

3/17/2018

Our experience was refreshing and restored my faith in the process. Kim was wonderful, and needs a bonus for therapy given to me! Jim was nice and very accommodating and Jodi was simply the cream and cherries in her approach and comfort level in her duties to assure our furthered successs. I could not be happier for choosing HQAA as our compliance and accreditation team.
My very best,
Jason

3/7/2018

While the Accreditation process is tedious and annoying, at least HQAA makes it as pain free as possible. Their system is easy to use and understand. My coach is outstanding, always easy to get in touch with and personable. This process is NOT enjoyable by any stretch of the imagination, however, HQAA saves you time, money, and headaches.

3/14/2018

Our coach was wonderful! As soon as I finished a section she read over it immediately and messaged me with anything that needed to be addressed. She was always available when I called or if I had to leave a message she returned my call within the hour. There are not enough good words to describe how amazing she is and how easy she made this process. 

3/7/2018

I will openly admit this was my first experience with HQAA. With over 20 years in the healthcare industry, my knowledge was strictly based on JCAHO and their process. What a delight the last two days have been in comparison. Giovanni was fantastic and exuded professionalism, knowledge, and assistance throughout the entire process. I am deeply thankful to each of you involved throughout this process. Many thanks!

3/2/2018

We have just completed our 4th survey with HQAA. The personnel of HQAA during the workroom process and the surveyors are the most professional and helpful in every area. Our company is very honored to be associated with the HQAA organization. 

2/7/2018

Mobility Plus has gone through the accreditation process with HQAA 4 times! The last two times Jodi A. was assigned to conduct our survey. We could not be happier with the results. Jodi was so supportive through the process during the site survey and hope to request her in another 3 years! She was informative and knowledgeable of this complicated world of DME! Kudos to Jodi! The workrooms were done quickly and smoothly with support from the coach. Thanks for all of your help HQAA! We did it! 

2/16/2018

My coach Lore was outstanding!!! She gave us full support and excellent feedback to all my questions.

The workbook system HQAA has is EXCELLENT and easy to use!! Very efficient!!!

2/15/2018

I started late with this process and had an unexpected accident that really slowed me down. My coach was understanding and supportive. This was the first time I was involved with the accreditation prep and was impressed with HQAA!
My coach was understanding and supportive.

2/5/2017

HQAA has truly streamlined the very complicated Accreditation process. We initially chose HQAA because of their focus on the small DME provider and over the years their dedication to this class of providers has only improved.

9 years ago I had no clue of what this whole process was even about and I resented the seemingly random rules which seemed to have little to do with my daily operations.

As we prepared for this survey I realized that not only do I have a far better understanding of the process, thanks to my highly experienced and education oriented surveyors I actually understand the many ways this process applies to and benefits my company.

Kudos and thanks to my HQAA Team Kim and Curtis- you guys made the process such a positive experience!

2/2/2018

Corey is a fabulous surveyor and mentor!! He empowers managers to make improvements and become the best of the best! He shares the strengths and gives invaluable help in making positive changes. He is kind, professional, knowledgeable, and fair!
HQAA is lucky to have a jewel in Corey

-Melissa Slater RN DME Manager
Access Pharmacy and DME