4/2/2018
The survey was very educational and insightful. The workroom prior to the survey allowed all employees to prepared. Great experience!
3/26/2018
HQAA is a well organized company and in business if you want to be successful it is imperative you work with the BEST!!! That's HQAA in my Book!!!
4/14/2018
HQAA takes the stressful feeling of having to be accredited. The process is very thorough and prior to the actual survey HQAA provides coaches and tools to help me prepare to have the best survey I can. I am so thankful I started out with HQAA. I would recommend HQAA to anyone who is required to be accredited. Kim, my coach, is wonderful and Corey, the surveyor, is very professional, helpful and compassionate in his work. HQAA IS THE BEST!!!!
4/12/2018
We love HQAA This process is always nerve wracking but we can't imagine doing this without you guys. Ms. Kim, our workroom coach, and Ms. Jodie, our surveyor, are amazing! Thank you for being part of our team HQAA!
4/5/2018
We are very pleased with the process. The workroom is "user friendly" and it's easy to see where the company is in the accreditation timeline.
After accreditation, ACT allows us to stay on track with any policy/procedure changes and avoids last minute panic.
3/17/2018
Our experience was refreshing and restored my faith in the process. Kim was wonderful, and needs a bonus for therapy given to me! Jim was nice and very accommodating and Jodi was simply the cream and cherries in her approach and comfort level in her duties to assure our furthered successs. I could not be happier for choosing HQAA as our compliance and accreditation team.
My very best,
Jason
3/7/2018
While the Accreditation process is tedious and annoying, at least HQAA makes it as pain free as possible. Their system is easy to use and understand. My coach is outstanding, always easy to get in touch with and personable. This process is NOT enjoyable by any stretch of the imagination, however, HQAA saves you time, money, and headaches.
3/14/2018
Our coach was wonderful! As soon as I finished a section she read over it immediately and messaged me with anything that needed to be addressed. She was always available when I called or if I had to leave a message she returned my call within the hour. There are not enough good words to describe how amazing she is and how easy she made this process.
3/7/2018
I will openly admit this was my first experience with HQAA. With over 20 years in the healthcare industry, my knowledge was strictly based on JCAHO and their process. What a delight the last two days have been in comparison. Giovanni was fantastic and exuded professionalism, knowledge, and assistance throughout the entire process. I am deeply thankful to each of you involved throughout this process. Many thanks!
3/2/2018
We have just completed our 4th survey with HQAA. The personnel of HQAA during the workroom process and the surveyors are the most professional and helpful in every area. Our company is very honored to be associated with the HQAA organization.
2/7/2018
Mobility Plus has gone through the accreditation process with HQAA 4 times! The last two times Jodi A. was assigned to conduct our survey. We could not be happier with the results. Jodi was so supportive through the process during the site survey and hope to request her in another 3 years! She was informative and knowledgeable of this complicated world of DME! Kudos to Jodi! The workrooms were done quickly and smoothly with support from the coach. Thanks for all of your help HQAA! We did it!
2/16/2018
My coach Lore was outstanding!!! She gave us full support and excellent feedback to all my questions.
The workbook system HQAA has is EXCELLENT and easy to use!! Very efficient!!!
2/15/2018
I started late with this process and had an unexpected accident that really slowed me down. My coach was understanding and supportive. This was the first time I was involved with the accreditation prep and was impressed with HQAA!
My coach was understanding and supportive.
2/5/2017
HQAA has truly streamlined the very complicated Accreditation process. We initially chose HQAA because of their focus on the small DME provider and over the years their dedication to this class of providers has only improved.
9 years ago I had no clue of what this whole process was even about and I resented the seemingly random rules which seemed to have little to do with my daily operations.
As we prepared for this survey I realized that not only do I have a far better understanding of the process, thanks to my highly experienced and education oriented surveyors I actually understand the many ways this process applies to and benefits my company.
Kudos and thanks to my HQAA Team Kim and Curtis- you guys made the process such a positive experience!
2/2/2018
Corey is a fabulous surveyor and mentor!! He empowers managers to make improvements and become the best of the best! He shares the strengths and gives invaluable help in making positive changes. He is kind, professional, knowledgeable, and fair!
HQAA is lucky to have a jewel in Corey
-Melissa Slater RN DME Manager
Access Pharmacy and DME
2/5/2018
As a returning customer, the staff at HQAA has continued to be the best in the business, always willing to help and immediately available.
1/10/2018
Giovanni Tocco was very professional, courteous, and knowledgeable. He explained the survey process when he arrived and provided information that was helpful during the process. I appreciated the thorough and fair review and I gained knowledge that should help our organization improve. Geno exceeded our expectations as he demonstrated a sincere concern to provide beneficial information.
1/12/2018
Everyone has made the accreditation process pleasant. The process of submitting information was easy. The surveyor explained everything very well, he was very nice. He gave us helpful tips and information that we will incorporate into our policy. I would recommend HQAA to anyone looking to become accredited.
1/25/2018
No improvement needed! The process from start to finish was wonderful! I loved the workroom process. It let me know exactly where I was each step of the way-very helpful! Our surveyor, Mindy, was incredible - So professional and great to work with! She was very knowledgeable about DME and helped us understand our business and the industry even more. It was a VERY POSITIVE experience!!! I highly recommend HQAA!!
12/15/2017
We just had a survey that exemplifies to me how this process should be. It exhibited cooperation, open dialog, and learning in a supportive way...all to help us keep doing what we do in an even more successful manner. Thank you,
Marcia Montgomery
