The survey was conducted in a clearly professional manner with all comments and suggestions designed to improve our services and compliance with standards and good practice. Items needing change or correction were approached in a positive, encouraging way that left staff feeling appreciated and respected. All in all, a very useful and positive process.
The staff at HQAA are professional, friendly, and truly dedicated to helping companies achieve and maintain accreditation standards. Their guidance, support, and recommendations truly help organizations to excel in all aspects of HME operations.
The HQAA Workroom has always been a great experience. Lore has been very helpful and supportive.
Process was smooth and painless. Our survey coach and field surveyor did an outstanding job making sure we were in compliance and given direction to improve internal processes. Thank you for the support!
Given our 11th hour decision to change accreditation companies to HQAA, I was very nervous about this. Kim has been beyond helpful and I have found this process to be very easy and efficient so far. I appreciate that quick response time from HQAA. Thank you so much!!
This is my third go around with an accrediting organization, the first two times being with CHAP. No more thorough than them, but the workroom room/user portal is very user friendly and something I feel would have made my first couple accreditation preps smoother.
I do not know of any way this experience could have gone any better. Everything was laid out in a easy to understand fashion. The extra bonus was having Kim Freeman as my coach, she is the VERY BEST!!!
HQAA is a great company to do business with. They are less expensive than most accreditors but more professional, organized and helpful than anyone else by a long shot. They act like we hired them, unlike the competition.
No improvements needed in my opinion.
This was our first accreditation with HQAA, I was extremely nervous and felt very overwhelmed. Those feelings subsided once the process began. Our surveyor was very helpful, he walked us through the process and then was great about giving us tips and information on how to improve our business as a whole. We had some deficiencies but all were easily fixed.
HQAA all the way baby! I knew I made the right decision 9 years ago choosing HQAA as my accrediting body. I learn so much each survey. Jodie was delightful as well as informative. She is a great asset to their team.
Sara was an excellent person to work with on this project. Sara was very helpful and prompt with all questions and problems. Thank you Sara!!
Best on-site survey for us yet. The surveyor was great to work with. All of our staff expressed how easy the survey process went due to the surveyor's interaction and openness in conversation.
Mindy was very helpful during our survey. She was able to answer all of our questions. She also advised us on how to more efficiently meet our accreditation requirements. Thank you Mindy and thank you HQAA!
Your surveyor was great. He was calm, polite, and very professional. I consider him as a big asset to your organization. if you get few more like him your organization will be THE BEST nation wide.
Respectfully
CEO
Mehrdad Gerami
Loretta was extremely knowledgeable and professional for our visit. I think her experience as a past DME owner helped her zero in on exactly what the most critical items were and she also did a great job of explaining everything she was doing every step of the way. Her ease in communicating also made my staff relax and be themselves in what could otherwise be a tense several days and I think that allowed her to see us work here as we normally do, day-in day-out. Could not give a better rating.
My company just completed its most recent accreditation survey process with the HQAA organization. This was the third three-year accreditation process and survey that my company has had with HQAA over the past nine years. I could not have selected a better company to assist me with my company's accreditation process. Our most recent accreditation survey was completed in April of 2018. Loretta, the field surveyor from HQAA, was excellent during the entire survey process. She took the extra time to explain every step of the survey process and make sure that it was done correctly. She was also able to offer suggestions and information that will benefit my company in the future. The entire HQAA organization and Loretta exceeded all of my expectations. I am very pleased to have worked with the HQAA organization.
Bob Poole, ATP, CRTS
President and Owner
We just completed our 4th survey with HQAA, and at the end of every survey, I am so thankful for the approach of HQAA and the surveyor. I have never felt like it has been a "gotcha" or adversarial process. Every survey has made us a better company, and I sincerely thank HQAA for that.
Sara was GREAT.
The company officer who normally took care of this was unavailable and I had to pick up the ball.
Sara walked this rookie thru the system and the process was very well laid out and the workroom interface was very good
No improvement is necessary in the HQAA workroom process. The standards are clearly explained as is the evidence of compliance. I've worked with other accreditation organizations in my 40 years as a HME provider and none have a more streamlined user friendly process as HQAA. Thank you!
Mr. Davis was very knowledgeable, extremely helpful, and was great about answering all our questions and even giving articles to help us. He was very kind and professional. We appreciated all the education and helpful tips to help our business.
