I looked at other accreditation services but from the first call I knew HQAA was the right choice. Without any previous experience I was able to work through the process THANKS to the coach and a clearly defined process. The coach was thorough, professional and didn't let me cut corners. I just wanted to be accredited...she knew what it was going to take to get there. On top of that -- she matched my pace and always responded quickly to my questions. Thanks HQAA.
Scott Bernstein
As always, the HQAA accreditation was a very positive experience. The surveyor (Steve) was very knowledgeable, professional and helpful.
i have been in the DME business for over 30 years and I find the HQAA program the easiest and most complete accreditation system compared to any other hands down , THE BEST !
Thanks HQAA for making my life and business easier !
Walter, CEO
I really have nothing to add to 'improve the experience thus far". I am new to this job, to working for health care, HME and this is my first accreditation experience. Kim Freeman, my workroom coach, was amazingly helpful, patient and knowledgeable. The workroom itself was very user friendly and the power packs were helpful.
When my business partner and I joined HQAA, Lore Thompson was assigned to us as our coach. From the very beginning, she was EXTREMELY professional, kind and informative. She walked and guided us through the work room, the modules and provided us with very helpful feedback throughout the entire process. Each and every time we called for questions or concerns, we were able to speak to her directly. In the rare occasion in which she was out of the office, other staff members from HQAA were also VERY helpful, kind and insightful.
After Lore and I closed the workroom, my business partner and I knew that at any given moment, our Accreditation Surveyor was going to be coming in to inspect our facility. Within two weeks, Angelica Huerta walked into our door. Angelica is a PHENOMENAL member of the HQAA community. She was SO helpful, patient and knowledgeable within the realm of DME rules, regulations, policies, procedures, laws, and quality standards. We were beyond satisfied with Ms. Huerta's visit. Admittedly, we have a few deficiencies in which we are working on at this moment, and plan to submit our report of corrections by next week (the latest).
Overall, I would recommend HQAA to everyone and anyone who asks about a potential Accreditation Company in the future. Both Lore Thompson and Angelica Huerta exceeded our expectations when it came to the entire accreditation process. A+++++
HQAA is the best ! Working with them for 12 years from day one my experience have been top notch!
HQAA simplified the entire process by assigning me a Coach that walked me through each policy that I wrote. The surveyor was very knowledgeable, respectful and also helpful. I was impressed on the suggestions that the surveyor relayed to me so that I could be more efficient.
It was a great experience. As always, it is such a good feeling to have the survey over and know you are doing things correctly. Jim gave us some great ideas to improve our company procedures that we will be putting into action immediately. I used HQAA with a company that I previously worked for, and once I came to The Prescription Shop, I switched to HQAA immediately. I like how HQAA is very thorough with their inspection but at the same time I have come away with better procedures from each survey.
Thank you!!
At RQS, we cannot say enough about the ACT program and HQAA staff. The program is comprehensive, detailed and easy to follow in preparation for a survey but most importantly to strive for excellence in patient care, safety and satisfaction. Kim Freeman and Jenny Miller are both most responsive to inquiries and issues.
The process of sending policies and procedures online prior to physical survey allows for a much smoother process. Any variances are immediately addressed and corrected. Makes so much sense.
The physical surveyor was polite and thorough. She was able to give some pointers to improve the services. Very much appreciated.
Overall, the process focused on improving the services offered. All staff encountered were friendly and helpful.
The surveyor was extremely knowledgeable and helpful. The whole process was smooth and clear. I really appreciate the surveyor's input and advice on how to make some of our procedures better, as well.
You all were great, Always answered my questions even when I didn't understand the answers, you all reexplained until I did understand, The surveyor was great, He gave me some good feedback on what I need to do and how to maintain and be ready for the next time
No area for improvement comes to mind, but I would like to mention how appreciative I am for all the help and guidance that I received throughout the accreditation process. From workroom setup to on-site survey, your staff has treated us with a level of kindness and respect that is altogether uncommon in today's world. Thank you!
I will say that the field surveyor Mrs. Huerta was very good in explaining the areas in need of improvement and very professional. Well appreciated!
The process was simple and my coach Kim was very nice and understanding. My surveyor Curtis was the best. He is so knowledgeable and educates you while making sure your company understands why they are asked to do what they do. Thanks Atyia
SUSEAN WAS GREAT. I APPRECIATE HER GIVING ME A CLEAR DEFINITION OF THE PROPER PROCEDURES IN THE AREAS WE WERE LACKING. VERY PROFESSIONAL.
My coach and surveyor were exceedingly patient and respectful of my concerns and "opinions". Both went out of their way to explain the reasons for things I questioned. This survey was actually an information and pretty pleasant experience!
This is my fourth time to go through the accreditation process. It gets easier each time. Organization of the workroom is great.... easy to use and my Coach identified some areas that I would not have thought about.
No improvements needed. I am very happy that you found a surveyor (Loretta) who lived close to my store. It was nice to see HQAA cared about keeping my cost down.
Sincerely, Joe Giglia,
I have to say this was the best experience I have had with an accreditation survey. The surveyor was great to work and very informative. Being new with HQAA he walked me through how the HQAA process works and the steps after the survey was complete. Best of all, I was able to continue with most of my normal work routine throughout the survey. In the past, the surveyors have had me with them most of the time showing them everything they were looking for which meant my work was getting behind. Also, the workroom made a breeze to get through the initial process. I am so glad I made the switch to HQAA.
