1/8/2024
HQAA makes the process very easy and provides excellent, professional service. This is our 4th survey and it gets Userfriendly time and time again.
1/5/2024
I have no complaints on our experience. Our surveyor provided us with an exceptional experience and as a new leader he guided me through the process and was able to give helpful tips while making things less stressful. The entire survey felt comfortable and educational rather than stressful for both me and my staff. I appreciate this very much.
10/23/2023
We have completed our 5th 3 yr accreditation renewal. The last 3 have been with HQAA & I can't tell you enough how much I LOVE your renewal process. You make it easy to navigate your pre-inspection online workroom with someone coaching and supporting us every step of the way. Each surveyor has come in and been educational and supportive, not necessarily pointing out the wrong but showing us how to DO & BE BETTER! I would HIGHLY recommend HQAA to anyone!
8/2/2023
It was a pleasure working with our coach Lori Beckner, she was very helpful in explaining the entire workroom process from start to finish.
This will be our first survey with HQAA and we are very happy with the entire process thus far.
7/17/2023
Our words will never ever be able to explain the positive experience we encountered during our accreditation visit with Harold. As the President and a Respiratory Therapist the weeks leading to our visit consisted of a lot of sleepless nights and excessive worry. I
7/20/2023
HQAA has been a great learning tool for our family-owned company. We strive to do everything the correct way and HQAA makes it easy to always know what that is. Steve was a fantastic on-site surveyor. We would welcome him back anytime! He was very knowledgable and helpful and while he was very thorough, we never felt like he was trying to "gotcha" any of our employees or processes (If you've been through other surveys, you know what I mean). The whole survey process was a learning experience with helpful recommendations. 10/10 would recommend HQAA!
7/12/2023
Everything has been great so far. Everyone that I have dealt with has been more than helpful and very informative which has made everything very simple to use and navigate. Any questions that I have had they have answered right away. I feel they are giving 110% and no improvements are needed.
Thank You so so much
Kelsey
5/25/2023
Lori was fabulous in helping and guiding our Company thru the entire process.
I really enjoyed working with Lori. She is resourceful, Helpful, and patient.
Thank you Lori.
3/10/2023
As the old saying goes, "if it ain't broke, don't fix it."
The entire experience was absolutely well done and Steve DeGenero is an expert in his field. He left us with a feeling of accomplishment and satisfaction that we are recognized in attemping to do the best we can.
Accreditation is a process that should give guidance and solutions for us to do the very best we can in our organization, and it certainly fills the bill.
I have had nothing but positive feelings and believe this is our 4th time with your organization. Will do it again in 3 years.
Tori Boelman was a dream to work with and gave terrific guidance thru the workroom process.
Thanks HQAA AND ALL THE PEOPLE WE WERE IN CONTACT WITH.
2/1/2023
I was very stressed about the accreditation process. When I met Steve the morning of the survey, he made me feel completely at ease. I realized Steve and HQAA were there to help me. I'm so glad I chose HQAA. Hope to see Steve again in the future.
1/17/2023
Kim Freeman was my coach and she was absolutely amazing! Very professional, courteous and helpful. Couldn't have done it without her!
Thank You,
Kristie Douglas
Operations Manager
7/29/2022
In all honesty, our accreditation surveyor, Ms. Angelica Huerta, exceeded all expectations in every facet regarding this survey. Ms. Huerta was professional, polite and and EXTREMELY informative pertaining to the queries we had regarding anything and everything involving DME and supplies.
She, very patiently, provided feedback when necessary. Her extensive knowledge and recommendations will definitely be implemented into our company.
Mrs. Huerta conducted our first evaluation in 2019 and we requested her services this year, as well. I'd like to thank HQAA for honoring our request.
5/26/2022
With today's complex and ever-changing healthcare system, it can be quite challenging to stay current with best practice. The HQAA team offers a level of oversight that empowers the client to not only meet the required standards, but to offer an elevated level of service that Medicare beneficiaries have come to expect and deserve. The HQAA accreditation process is less about penalties and reprimand, and more about education and guidance. HQAA makes us better!
5/25/2022
HQAA Workroom process is effective and efficient. It provides guidance, resources, and the tools necessary to assist in the process. HQAA coaches are always available to help and answer any questions.
5/2/2022
Kim Freeman was very easy to work with and made the process seamless for my company and myself!
4/7/2022
We have been an HQAA accredited organization for at least 15 years.
Our surveyor was very informative and even after 15 years and being in the industry for over 30 years, he provided us with much useful ideas and suggestions. It was a pleasure dealing with him as well as the process.
1/25/2022
Wow, what a great experience I have had with HQAA. Every person that I have talked to in the HQAA organization have been super friendly, helpful and very professional during the Accreditation process. I started the process on November 22, 2021 and my site survey was performed 65 days later. My Accreditation Coach, Kim Freeman, and my Field Surveyor, Harold Davis are Rock Stars! I would recommend HQAA to everyone looking for Accreditation.
1/14/2022
I want to thank HQAA. Last minute changes due to COVID issues at the Corporate office the day of the survey was easily resolved by Jim Moyer & Harold Davis. I want to give a major thanks to our surveyor Harold for his patience with the process, internet problems, and staff. I have been in the business for 29 years and have gone through the accreditation process 17 times with different accreditation organizations and I must say that this has been the most informative survey for the staff that I've been involved with. The staff were nervous but Harold took a lot of the stress out of the process. We are a better company today because of HQAA and our surveyor Harold. Thank you all again!
1/4/2022
Excellent program. I consider it an integral part in preparing for our survey and placing us in an "anytime" mode for inspections, surveys, etc. from any agency. Our coach is excellent in providing details and direction. She is truly objective. Much to our benefit!
10/22/2021
This was our first accreditation survey with HQAA and I could not be more pleased with the results. The workroom process using a “coach” to approve policies and procedures helped assure there were minimal issues when the surveyor arrived. We have multiple locations, so a “combination” survey was used where a surveyor was on-site for one day and the remaining locations were conducted virtually. This worked really well for us with scheduling the surveyors with different locations throughout the week. There were no surprises at the end of the survey because the lead surveyor was forthcoming with updates and reminders on what he still needed to see during the survey week. The entire process went smoothly and everyone we worked with at HQAA were professional and knowledgeable.
Respectfully submitted,
Michael
