1/20/2025
HQAA does a wonderful job, helping to keep us compliant. Oxylife is dedicated to customer service and compliance, so we appreciate this.
1/16/2025
Angelica was fantastic, very helpful, professional and qualified. She was extremely thorough and thoughtful. The best inspector I have every had.
12/24/2024
HQAA has done a great job of transforming the accreditation process into an learning opportunity for our company. The surveyors have provided great insight on how to improve overall performance. They are not here just to look for deficiencies, but really take the time to understand how our company operates.
12/20/2024
Not sure what could have been done to make the process better, the inspector Jim, was very helpful and provided excellent guidance for getting us where we need to be. HQAA overall does a great job, and I would recommend them to anyone looking to get through the accreditation process.
12/11/2024
I appreciate Tori help over the phone, she was a big help, and onsite Jim was very help and patient waiting for us to find the items he needed to see.
Thanks Kirk
11/25/2024
I honestly cannot think of anything that HQAA could do to improve the accreditation experience. Everyone at HQAA is always so responsive and helpful. We truly appreciate the collaborative relationship and every opportunity given to glean from the wealth of knowledge they provide.
Our lead Surveyor, Harold is golden! He is so knowledgeable and kind and always treats you like you are his only customer. Harold is a great educator and is truly passionate about what he does.
Our staff even commented on how gracious and calming the field Surveyors were with them. Great experiences all the way around.
11/18/2024
The process this time was so much better than last time. The workroom experience was helpful. The inspector was friendly, knowledgeable and thorough. He pointed out some areas of improvement as well as complemented areas that we were doing a good job in! I felt that he was here to help us be in compliance as opposed to trying to "ding" us or find fault.
8/9/2024
By far the best experience we've had with our surveys! Patrick made it so comfortable and didn't make us feel as though he wanted to find something wrong. He was thorough, offered excellent advice where needed and also so helpful with any questions we had. This guy is a top notch surveyor and all around great person!
Amy Newton
10/24/2024
I want to express my gratitude for the outstanding support Tori Boelman has provided. She has consistently been an incredible resource, always available to answer any questions I had. Her guidance and expertise were instrumental in helping me complete my tasks both quickly and accurately. I truly appreciate her dedication and willingness to assist at every step of the way. Tori’s help made a significant difference in my ability to succeed.
Thank you, Tori, for your invaluable assistance!
10/24/2024
HQAA and its staff has been great to work with over the years. They always offer feedback and suggestions.
10/18/2024
I recently had the opportunity to work with Corey from HQAA, and I just wanted to share my experience.
Right from the start, it was clear that Corey really knows his stuff. His industry expertise shone through, and it made a big difference in how smoothly everything went. He was super helpful and genuinely listened to our questions, which I really appreciated.
10/4/2024
The survey was good, and as always, I had an excellent surveyor who was knowledgeable and helpful in the teaching process. There were a couple of things that I interpreted incorrectly, but Jeff sat with me and explained the process. I am always grateful for the knowledge that comes from the surveyor.
10/7/2024
HQAA really goes the extra mile to work with its clients during the desktop review, and the validation survey process. Our surveyors and account managers worked with us to discuss the key elements of CMS regulations, and how to improve our work.
This is especially true of recommendations for our Quality and Compliance functions. Patrick was a great on-site surveyor and made additional observations, taking care to learn about our business while he went through the review process.
10/1/2024
Tori was beyond helpful . I was anticipating a stressful process but she made it easy !!
9/30/2024
HQAA has been great for our company. Accreditation is stressful for staff and also brings adjustments with day-to-day operation for staff and our patient base during the survey visit. HQAA provides an approach that is next to none. HQAA is thorough with their survey process but always willing to give feedback and tips on ways the company can improve. The staff want to thank Jeff, Tina & Harold for making them all feel at ease with the process.
9/20/2024
Curtis is always so easy to work with. He makes the process seamless, and I always take the opportunity to learn from him. I appreciate the time he takes to listen and help me if there is anything I need more direction to get completed.
8/15/2024
Overall, the program and accreditation process were excellent, and I can't think of any areas that need improvement. I learned a great deal throughout the experience and am extremely grateful for the support and guidance provided by all the representatives I interacted with.
8/12/2024
The surveyors and support staff at HQAA were professional and knowledgeable on every aspect of the survey process. They were thorough and took the time to answer any questions that our staff had. I would highly recommend them to any DME company that needs to go through the accreditation process.
Trent Gillman
Owner/CFO
8/10/2024
Our coach, Lori, is/was always there to help with answering my questions or concerns along the way. Always available! Delightful!
Our surveyor, Jim, obviously has significant experience in this field. He was positive, knowledgeable, diligent, courteous with our time, and empathetic towards the challenges we face today in this industry. He was more like us - a servant in an active small business helping 'special needs' individuals as long as we can. Delightful!
7/13/2024
I don't feel there is anything HQAA is missing with the accreditation process, from start to finish, The online workroom is designed to help understand the current and new policies, that are so important to our industry. The online coach was also very helpful with addressing questions and clarity. Our surveyor, Dean was very insightful on providing education and recommendations. I feel my company is better positioned for long-term success and compliance.
