Everyone has made the accreditation process pleasant. The process of submitting information was easy. The surveyor explained everything very well, he was very nice. He gave us helpful tips and information that we will incorporate into our policy. I would recommend HQAA to anyone looking to become accredited.
No improvement needed! The process from start to finish was wonderful! I loved the workroom process. It let me know exactly where I was each step of the way-very helpful! Our surveyor, Mindy, was incredible - So professional and great to work with! She was very knowledgeable about DME and helped us understand our business and the industry even more. It was a VERY POSITIVE experience!!! I highly recommend HQAA!!
HQAA has been with us through our whole process and was so helpful. Mindy was our surveyor this time and was absolutely wonderful!! She helped us so much in her recommendations as we strive to be the best we can. Sara brooks was my workroom coach and was very helpful in all the way leading to our survey.
Jim Dehler deserves remarks higher than "exceeded expectations"! He is very knowledgeable and his expertise truly helped us in our projections for our business. Not only is he very nice but he really made our visit relaxing and educational. HQAA really cares for their clients from beginning to end. With Sara Brooks' exceptional help in the workroom and Jim Dehler's educational support during our visit, we will definitely stick with HQAA in the future and refer HQAA to other businesses we come across. Thank you HQAA!!!
It has always been a great and smooth experience working with HQAA. The staff is extremely professional, knowledgeable, and helpful.
Kim Freeman was of great resource to us during the documentation process. She was very timely in her review and also helped us understand areas where more information was needed. In addition to her knowledge of the accreditation requirements, I really appreciated her upbeat and kind personality whenever we spoke on the phone. It was an absolute pleasure working with her.
Unbelievably very helpful, straight to the targeted points about DME and associated requirements. Very knowledgeable to the specificity of DME program and the applicable guidelines. Very impressed! The coaching was very helpful resource in providing clarity to the requirements and understanding.
HQAA has made it so easy to understand exactly what needs to be done, while providing a knowledgeable and readily-available coach when they're needed. No changes necessary!
Great experience, thank you! The workroom was easy to navigate and understand. Coach was easy to communicate with and responded quickly.
Just as before in our previous accreditation, HQAA did a fantastic job for us. Everyone we worked with was knowledgeable, helpful, and considerate. Kim Freeman was great at keeping in touch throughout the entire process and displayed great patience with our questions, concerns, and submissions. Our surveyor, Loretta Carr-Stock, was extremely insightful and shared a lot of industry knowledge and tips to help us improve. As before, Loretta was a pleasure to deal with and is welcome back anytime. Thank you, to all.
This was my first time going through the accreditation process. HQAA was great in giving me guidance and making things easy to understand.
Michael has to be one of the most positive and genuinely caring people we have ever met via phone. He sold us on HQAA not off of anything but we trusted him that HQAA would take care of us. And they did. He was always there for questions and he was so happy to help for anything I needed. Can not say enough amazing
This is ACE Medical's 4th re-up Accreditation and is by far the most positive experience. The ability to Re-Use previous documents was awesome. It saved so much time and man-hours. HQAA has been the best Accreditation Organization my staff and I have ever worked with.
Kim was SUPER!!!!! Many times I felt like the only person in the world who could not put this together and Kim helped and assured me I wasn't alone in learning parts of this process. She made it very understandable. She's the best!
Truly, this could not have been easier. I really like the added support of Power Pack for various issues that tend to be more difficult than they really are. The workroom is very user friendly and there is absolutely no question about what 'substantiates' a requirement being followed (i.e. surveyor will look for....). HQAA really wants a supplier to succeed and certainly helps provide a clear, concise path of doing so.
This has been a great experience. I have never seen this process before and I have been through 20 accreditations (or more I lost count)? HQAA is very organized and the tools that you all provide are fantastic. It was so good to be able to connect with someone on the other end walking through this with me. Kim was the best! I would highly recommend your company.
I have been very impressed with HQAA's approach to accreditation. They provided us with the tools and the knowledge to meet the accreditation standards. I find the workroom to be extremely helpful and Mike Ender to be a very diligent and knowledgeable coach. Thank you!!!
As a veteran of many accreditation cycles, I must say the HQAA application process is smooth and seamless. Upon completing the Workroom I am sure my organization is better prepared for our upcoming on-site review. Terry
My workroom experience, along with the overall HQAA experience, was professional yet very personable. I appreciated the thoughtful and direct guidance provided to me through your company and the workroom resource. The approach is forthright and educational; it made my re-certification experience a smooth transition in a friendly and comfortable
Kim is absolutely wonderful! She is so helpful and so fast to reply!! She made this process very interactive and informative!! Thanks a million!! If I can suggest something, it would be a great option to be able to print the full manual with all the document already uploaded, with the table of contents and your logo! Thank you!
