The staff at HQAA are professional, friendly, and truly dedicated to helping companies achieve and maintain accreditation standards. Their guidance, support, and recommendations truly help organizations to excel in all aspects of HME operations.
The HQAA Workroom has always been a great experience. Lore has been very helpful and supportive.
Process was smooth and painless. Our survey coach and field surveyor did an outstanding job making sure we were in compliance and given direction to improve internal processes. Thank you for the support!
Given our 11th hour decision to change accreditation companies to HQAA, I was very nervous about this. Kim has been beyond helpful and I have found this process to be very easy and efficient so far. I appreciate that quick response time from HQAA. Thank you so much!!
This is my third go around with an accrediting organization, the first two times being with CHAP. No more thorough than them, but the workroom room/user portal is very user friendly and something I feel would have made my first couple accreditation preps smoother.
I do not know of any way this experience could have gone any better. Everything was laid out in a easy to understand fashion. The extra bonus was having Kim Freeman as my coach, she is the VERY BEST!!!
Sara was an excellent person to work with on this project. Sara was very helpful and prompt with all questions and problems. Thank you Sara!!
Sara was GREAT.
The company officer who normally took care of this was unavailable and I had to pick up the ball.
Sara walked this rookie thru the system and the process was very well laid out and the workroom interface was very good
No improvement is necessary in the HQAA workroom process. The standards are clearly explained as is the evidence of compliance. I've worked with other accreditation organizations in my 40 years as a HME provider and none have a more streamlined user friendly process as HQAA. Thank you!
Since the requirements changed for accreditation, we have been through all of our accreditations with HQAA. From the support in the room during preparation to the survey staff; all have been very professional, respectful and above all helpful. Even though the process does cause stress with our staff, HQAA has guided us and eased our minds. They have always let us know those area where we exceed, made great recommendations to our process and reviewed in detail any areas where improvement is needed. We would like commend the HQAA staff for their helpfulness and knowledge.
Tina Pate
Corporate Compliance Officer
I think that HQAA has done a phenomenal job... and I would recommend this company to anyone... It has been a wonderful experience and I have learned a lot more about my particular industry from the guidelines of this program
The survey was very educational and insightful. The workroom prior to the survey allowed all employees to prepared. Great experience!
HQAA takes the stressful feeling of having to be accredited. The process is very thorough and prior to the actual survey HQAA provides coaches and tools to help me prepare to have the best survey I can. I am so thankful I started out with HQAA. I would recommend HQAA to anyone who is required to be accredited. Kim, my coach, is wonderful and Corey, the surveyor, is very professional, helpful and compassionate in his work. HQAA IS THE BEST!!!!
We love HQAA This process is always nerve wracking but we can't imagine doing this without you guys. Ms. Kim, our workroom coach, and Ms. Jodie, our surveyor, are amazing! Thank you for being part of our team HQAA!
We are very pleased with the process. The workroom is "user friendly" and it's easy to see where the company is in the accreditation timeline.
After accreditation, ACT allows us to stay on track with any policy/procedure changes and avoids last minute panic.
Our experience was refreshing and restored my faith in the process. Kim was wonderful, and needs a bonus for therapy given to me! Jim was nice and very accommodating and Jodi was simply the cream and cherries in her approach and comfort level in her duties to assure our furthered successs. I could not be happier for choosing HQAA as our compliance and accreditation team.
My very best,
Jason
While the Accreditation process is tedious and annoying, at least HQAA makes it as pain free as possible. Their system is easy to use and understand. My coach is outstanding, always easy to get in touch with and personable. This process is NOT enjoyable by any stretch of the imagination, however, HQAA saves you time, money, and headaches.
Our coach was wonderful! As soon as I finished a section she read over it immediately and messaged me with anything that needed to be addressed. She was always available when I called or if I had to leave a message she returned my call within the hour. There are not enough good words to describe how amazing she is and how easy she made this process.
We have just completed our 4th survey with HQAA. The personnel of HQAA during the workroom process and the surveyors are the most professional and helpful in every area. Our company is very honored to be associated with the HQAA organization.
Mobility Plus has gone through the accreditation process with HQAA 4 times! The last two times Jodi A. was assigned to conduct our survey. We could not be happier with the results. Jodi was so supportive through the process during the site survey and hope to request her in another 3 years! She was informative and knowledgeable of this complicated world of DME! Kudos to Jodi! The workrooms were done quickly and smoothly with support from the coach. Thanks for all of your help HQAA! We did it!
