I am still doing the "Final Stretch" but the Surveyor was professor, encouraging and very complimentary and we really appreciated it. He also gave us some valuable suggestions that we plan to implement in our business. It's always nice to have another "set of eyes" on our business practices. It's really nice to have someone that has been in the business give their unbiased opinion.
The survey from preparation with the aid of our coach to the actual onsite process was very well done.. I have high praise for HQAA's staff, our coach and the onsite surveyor. All phases were professionally done.
This was my very first survey. My surveyor, Rebecca Golladay, was very polite and professional. I couldn't be happier with the education and information that HQAA provided during my accreditation process. Thank you!
HQAA has made it so easy to understand exactly what needs to be done, while providing a knowledgeable and readily-available coach when they're needed. No changes necessary!
Great experience, thank you! The workroom was easy to navigate and understand. Coach was easy to communicate with and responded quickly.
After many years of intimidation that was brought on my the Joint Commission survey process, it was a pleasant surprise how the HQAA surveyor was able to put us at ease with the survey process. He was very professional and respectful. Not only was Cory very thorough, but he was very educational. We learned a great deal from his expertise. I think that we are better prepared and equipped because of this survey. In past years, we always dreaded when it came time for Joint Commission coming but now we will welcome it because of the HQAA survey process that we just experienced.
Just as before in our previous accreditation, HQAA did a fantastic job for us. Everyone we worked with was knowledgeable, helpful, and considerate. Kim Freeman was great at keeping in touch throughout the entire process and displayed great patience with our questions, concerns, and submissions. Our surveyor, Loretta Carr-Stock, was extremely insightful and shared a lot of industry knowledge and tips to help us improve. As before, Loretta was a pleasure to deal with and is welcome back anytime. Thank you, to all.
Curtis did a wonderful job explaining what was needed throughout our site visit. He was very professional and yet down to earth making the experience more relaxing as this was my first accreditation process as the director of our HME. Curtis can never retire! He is a gem!
HQAA- We could not do it without you! Amazing and knowledgeable staff.
Loretta was fantastic and very insightful with this being our first survey. She was patient and a joy to work with over the two day survey. We would like to request her to come back to Water Valley in three years with our next accreditation.
Steve D. was Awesome to work with. This is the second time he has been apart of the survey process with us. He is very professional, personable, and knowledgeable. We use the ACT program faithfully which I think is why our surveys always turn out excellent because of the tools provided by HQAA.
This was my first time going through the accreditation process. HQAA was great in giving me guidance and making things easy to understand.
The initial workroom process was a challenge at first, as I had a different person this time around than I had the last three surveys. Once I was able to understand her process, it was able to provide the materials she was looking for in a format she wanted.
The site visit was great. The surveyors are very helpful, understanding and a wonderful group to work with! I can't say enough positive things about HQAA!
We so appreciate HQAA and the way they conduct the survey process. I truly feel that they are there to help the DME provider and offer suggestions and solutions to problems during a tumultuous time in our industry
Best experience by far! Corey went above and beyond in demonstrating the survey process, and provided explanations of areas that will no doubt benefit our journey in the ever changing world of DME.
Michael has to be one of the most positive and genuinely caring people we have ever met via phone. He sold us on HQAA not off of anything but we trusted him that HQAA would take care of us. And they did. He was always there for questions and he was so happy to help for anything I needed. Can not say enough amazing
Survey was accurate and was done with courtesy, was prompt, and helpful to our company. Thanks for the advice and guidance to a more productive and financial future.
This is ACE Medical's 4th re-up Accreditation and is by far the most positive experience. The ability to Re-Use previous documents was awesome. It saved so much time and man-hours. HQAA has been the best Accreditation Organization my staff and I have ever worked with.
Harold was a very nice & well educated auditor to work with. Sometimes you think auditors are "out to get you" however Harold was very kind & truly helped us. He gave us great advice & I'm sure he saved us from several potential future disasters! I'm very glad he came & my entire staff liked him too. Thank you Harold for all of your help & Great advice, I sincerely appreciate you!
