Everyone at HQAA has been very helpful and professional. Our coach, Lore, helped us be correctly prepared for the survey. Giovanni was very professional and courteous. He explained the process to us very well and gave us some great insight for moving forward with our business.
It is truly sad what has happened in the medical equipment industry. What with all of the competitive bidding and policy changes and requirements. We take pride in keeping up with the industry requirements and paying special attention to our clients.
We are more than pleased to have passed our inspections and with the highest score yet! Thank you.
We are very happy with HQAA and their workroom process! To let us reuse policy documents has been amazing. The coach's are always very helpful and responsive as well as our surveyor's. They offer good advice and comments so the experience is very comfortable and not intimidating. Thank You!
Our Accreditation experience with HQAA has always been excellent! Our surveyor, Corey Carroll, brought with him a wealth of knowledge, understanding and experience, was very informative, helpful and made our Re-Accreditation Experience OUTSTANDING! Thank You HQAA!!!
We had a great experience with the survey. Harold was very professional and helpful! His background was definitely a positive when it came to understanding the operations of our business. I would recommend HQAA to anyone! Thank you.
Dan Haile
We are very satisfied with the entire HQAA process. Kim, our workroom coach, was extremely knowledgeable and was very helpful with any questions in regard to submitting the policies and procedures to the workroom. Our on-site surveyor, Mindy, was also extremely knowledgeable and a pleasure to work with. Mindy also had excellent best practice recommendations to help improve our organization. We could not be more satisfied with the entire HQAA organization!
Send Jim to do them all! He was very professional, kind, funny, prompt, and was one of the best experiences we have had so far.
I greatly enjoyed working with my coach, Lore, and my onsite reviewer, Jodi. I purchased my store in July, 2016 and have been anxious for two years about this process. Lore guided me every step of the way! While Jodi was onsite I felt relaxed and knew she was there to monitor our progress, but also explain why things need to be a certain way. I cannot say enough great things about both ladies!
I think the HQAA staff are exceptionally helpful. The surveyor was very thorough, but extremely helpful in her comments about areas in which we could improve. I highly recommend HQAA to anyone who is considering becoming accredited.
We have been surveyed several times in the past with two different surveyors. Curtis Weekley was the most professional surveyor I have experienced to date. It was clear from the start and throughout the process that his objective was to make Anodyne a better organization. His approach was specific to our needs and he provided many many helpful ideas to streamline the process and incorporate meaningful changes into our daily operation. Bravo for him and HQAA. Thank you also for expedition our on-site. You have been most helpful.
Regards, Bill Marzolf, President
This was by far our most successful survey in my opinion. Giovanni was a great help to us and his recommendations will prove to be invaluable moving forward. Any problems or deficiencies we had were thoroughly explained and guidance was given to help streamline our processes. Overall, we are very satisfied with our experience with HQAA.
Our surveyor was very helpful and informative. He was not simply interested in catching us doing something wrong. When he did find deficiencies, he offered advise on how to fix the problem and an explanation of why it was a problem in the first place.
HQAA has always offered a great process! It's a pleasure working with a company that actually takes a serious interest in your company, and advising ways to enhance future stability.
When accreditation was first instituted, we like many other companies found the process difficult. Looking back at all the inspection, the worst ones where when the surveyor was playing GOTCHA YA. The surveyor we have had the last two times, treats us with respect and also as a learning experience. The things we have learned have helped us grow into a better company.
The survey was conducted in a clearly professional manner with all comments and suggestions designed to improve our services and compliance with standards and good practice. Items needing change or correction were approached in a positive, encouraging way that left staff feeling appreciated and respected. All in all, a very useful and positive process.
The staff at HQAA are professional, friendly, and truly dedicated to helping companies achieve and maintain accreditation standards. Their guidance, support, and recommendations truly help organizations to excel in all aspects of HME operations.
Process was smooth and painless. Our survey coach and field surveyor did an outstanding job making sure we were in compliance and given direction to improve internal processes. Thank you for the support!
HQAA is a great company to do business with. They are less expensive than most accreditors but more professional, organized and helpful than anyone else by a long shot. They act like we hired them, unlike the competition.
No improvements needed in my opinion.
This was our first accreditation with HQAA, I was extremely nervous and felt very overwhelmed. Those feelings subsided once the process began. Our surveyor was very helpful, he walked us through the process and then was great about giving us tips and information on how to improve our business as a whole. We had some deficiencies but all were easily fixed.
HQAA all the way baby! I knew I made the right decision 9 years ago choosing HQAA as my accrediting body. I learn so much each survey. Jodie was delightful as well as informative. She is a great asset to their team.
