12/14/2018
HQAA has been great throughout this process. We have learned a great deal and look forward to continuing our partnership. Our surveyor was very helpful in providing education - she was professional and good to work with!
12/20/2018
Our surveyor was very professional and a real pleasure to work with. He was very common sense in his approach, which I appreciated. He was respectful of my time, as well as that of my staff. My survey was a very positive experience. In addition to pointing out areas for improvement, he also offered advice on how to best accomplish changes to address those areas of concern.
2/13/2019
HQAA is excellent! I can't think of any way to improve. Surveyors are very professional and helpful. We learn something new with each site survey to improve our operation.
2/14/2019
I really believe HQAA has made this process easy and the workroom is user friendly. The staff is really helpful and want to see you succeed.
2/19/2019
This time around was so much easier - being able to reuse docs that are still pertinent was such a huge help!!! Lore helped make the process go so smoothly and her communication with me during the Virtual Timeline portion was second to none!
12/18/2018
Our survey was very informative, and a learning experience for me and my staff. I found both of our surveyors very professional and knowledgeable. Harold evaluated our DME services and offered many ideas for enhancing best practice compliances. While I found Sharon to be a true expert in home infusion pharmacy, teaching me and my staff several best practice tips to enhance patient care in our home infusion pharmacy services. The workroom procedure and staff offer an efficient way for us to update our Policy and Procedures. Thank you, and I would recommend HQAA to any DME company and home infusion pharmacy.
12/13/2018
Kim was very helpful and informative in this process! Her responses were prompt and she was always available when I needed advice. The online workroom eliminates the guessing game before survey. Thanks Kim!
12/3/2018
We've been accredited for 20 years. This has been the best experience ever while going through accreditation. Pleasant, stress free, painless and actually enjoyable! We highly recommend HQAA. Looking forward to many years of working together!
11/30/2018
Of course I never look forward to having to do this every three years. But...since I do... HQAA makes it pretty simple to get it accomplished. Kim was very helpful getting me started and keeping me on course.
Thanks,
11/8/2018
Loretta Carr-Stock was wonderful. The full accreditation process went very smoothly, and all feedback was given at the time. I highly recommend her as she knows what she is talking about, and seems very experienced within the medical supply business. Ultimately she was able to give us future feedback and tips that we truly appreciated as a company.
10/30/2018
This process could not have been better or easier. I am so pleased with everything so far.
11/5/2018
This was our third time through Accreditation with HQAA and it was the best yet! Loretta was so friendly and helpful. She was able to give our company invaluable information on how we as an organization can improve and streamline our processes. We will happily recommend HQAA for their accreditation services. From the workroom to the site survey the process is thorough and everyone we've dealt with has been eager to help us on our way to provide excellent service to our patients.
10/26/2018
The workroom was so helpful as well as the staff. Our surveyor, Mrs. Jodi Aiken was awesome!!!! She was so helpful and so sweet. Overall, we had a wonderful experience with HQAA.
10/12/2018
Surveyor is very informative, the whole process wasn’t intimidating since the surveyor made us feel comfortable and appreciated our hard work.
10/12/2018
I have been using HQAA for years and every year I get thru it with the wonderful help of my coach and all the staff at HQAA. Keep up the great work. Thank you so much.
10/24/2018
Everyone at HQAA has been very helpful and professional. Our coach, Lore, helped us be correctly prepared for the survey. Giovanni was very professional and courteous. He explained the process to us very well and gave us some great insight for moving forward with our business.
10/25/2018
I had a wonderful experience working with Sara our assigned coach. She was very knowledgeable, quick to respond to inquiries and very thorough. I appreciate her guidance throughout our workroom journey.
We are so glad we picked HQAA as our accreditation body. Workroom was very easy to navigate and well organized.
10/10/2018
Not completely being computer expert, I was able to get around the Workroom pretty readily. I would recommend the utilizing one computer and/or the use of a small memory stick/flash drive.
Sara was prompt, helpful and pleasant in my confusion. Many Thanks.
9/8/2018
It is truly sad what has happened in the medical equipment industry. What with all of the competitive bidding and policy changes and requirements. We take pride in keeping up with the industry requirements and paying special attention to our clients.
We are more than pleased to have passed our inspections and with the highest score yet! Thank you.
