Post Accreditation Service FAQ

Q. How much does the ACT Service cost?

A: The ACT Service is available for the low flat rate of $75.00 per month. When it’s time to renew your accreditation, 20% of the ACT Service fees you have paid will be deducted from your accreditation fee.

Q: If I sign up for the ACT Service can I skip the Workroom when it’s time to renew?

A: The ACT Service gives you full Workroom access and the opportunity to review and update your documents so that you are ready for renewal. You will still be required to renew your application, but your Workroom documents will already be up-to-date, which will significantly decrease your Workroom time and expense.

Q: Will someone be tracking my progress?

A: HQAA will not be tracking your progress. However, the ACT Service includes a function that will allow you to print or e-mail a monthly progress report to someone within your organization.

Q. Will I be assigned the same coach that I had when I was going through the Workroom?

A: You may or may not be assigned the same coach. Let us know if you have a request, and we will certainly try to accommodate you if at all possible.

Q. Is there a minimum time commitment that I must subscribe?

A: No. If you find the ACT Service is not beneficial to your organization, you may cancel at any time.

Q: When can I join the ACT Service?

A: The ACT Service is available to your organization once you have become accredited.

Q: Am I able to revise or update policies through the ACT Service?

A: Yes. You will have full access to your Workroom to make any changes or revisions to your existing policies.

Q: What types of things will I expect to find in the ACT Service?

A: There are numerous helpful tools, checklists and information in ACT. Just to name a few: monthly webinars, weekly worksheets to track your progress, access to your Workroom, industry-related resources and links, and a message center to keep you informed on HQAA happenings.

Q: Where do I sign up for the ACT Service?

A: You can sign up on HQAA’s homepage by logging in with your username/password. You will then be taken to the ACT landing page where you will find the sign-up link.

Q: What if I don’t have time for the ACT Service?

A: You can use the ACT Service at your convenience, so even if you miss one of the weekly or monthly topics, you can go back and review it at a later date. From the time you sign up, all months from the sign-up point are available for you to access.

Q. How do I learn how to navigate within the ACT Service? Does it take a long time?

A: You will be assigned a coach who will contact you and assist you accordingly. The orientation generally takes approximately a half hour.


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