HQAA makes the work room and site survey process very smooth and understandable. Both my workroom coach and site surveyor provided many helpful suggestions and answered my questions to my satisfaction. I would not hesitate to recommend any DME to use HQAA as their accreditation organization.
I appreciate Tori help over the phone, she was a big help, and onsite Jim was very help and patient waiting for us to find the items he needed to see.
Thanks Kirk
I honestly cannot think of anything that HQAA could do to improve the accreditation experience. Everyone at HQAA is always so responsive and helpful. We truly appreciate the collaborative relationship and every opportunity given to glean from the wealth of knowledge they provide.
Our lead Surveyor, Harold is golden! He is so knowledgeable and kind and always treats you like you are his only customer. Harold is a great educator and is truly passionate about what he does.
Our staff even commented on how gracious and calming the field Surveyors were with them. Great experiences all the way around.
The process this time was so much better than last time. The workroom experience was helpful. The inspector was friendly, knowledgeable and thorough. He pointed out some areas of improvement as well as complemented areas that we were doing a good job in! I felt that he was here to help us be in compliance as opposed to trying to "ding" us or find fault.
I want to express my gratitude for the outstanding support Tori Boelman has provided. She has consistently been an incredible resource, always available to answer any questions I had. Her guidance and expertise were instrumental in helping me complete my tasks both quickly and accurately. I truly appreciate her dedication and willingness to assist at every step of the way. Tori’s help made a significant difference in my ability to succeed.
Thank you, Tori, for your invaluable assistance!
Tori was beyond helpful . I was anticipating a stressful process but she made it easy !!
I don't feel there is anything HQAA is missing with the accreditation process, from start to finish, The online workroom is designed to help understand the current and new policies, that are so important to our industry. The online coach was also very helpful with addressing questions and clarity. Our surveyor, Dean was very insightful on providing education and recommendations. I feel my company is better positioned for long-term success and compliance.
My coach, Lori, was always available to answer questions. She took the initiative to contact me to get things done. Lori couldn't be more helpful and understood my busy schedule. I am here alone on many days to be an owner, ATP, collector, showroom sales/service person, service tech, etc.
Thank you, Lori!
No comments for improvement from me; just praise! Working with HQAA has been such a positive experience from start to finish for our accreditation renewal. Sleep coach, Tori, and surveyor, Steve, have been super helpful and made the experience stress-free. I appreciate all their guidance throughout the process.
From the beginning Lori Beckner has been the best coach i have worked with in the 15+ years of being in the DME industry. It was pleasure to work with her through the workroom process.
On site surveyor Corey.. The manner in which he conducted himself during the survey and his willingness to help us become a better and more efficient company was second to none. He was very professional and approachable.
No need to make any improvements, exceptional service!! Thank you!
Our coach Kara was very efficient, willing to assist whenever needed.
Whenever we called Kara was friendly and guided us through the process.
Direct Medical Inc
Sharon Nell
Office Manager
Tori was very professional with all communications and prompt with questions I had along the process. It's always nice working with people that have a true compassion with the work they are doing.
Thank you!
Kenton
I am super critical... and I can not find anything that should be improved... the experience was intimidating at the beginning, but the system and the coach made me feel I should only work hard and TRUST THE PROCESS.
After a couple of interactions, it was apparent that they were there to help me and empower me to run a sound business operation.
Very grateful for the process.
We have been through HQAA numerous times and the whole experience has always been great. The workroom takes the guess work out the process. The person that did our survey was extremely helpful and nice. We couldn't have a better experience.
Lori was very helpful and her communication skills are above and beyond timely. Thank you so much Lori!! Kelly
I found the workroom power pack and the handouts very helpful. Tori was amazing to work with. Thank you HQAA for all your help.
Moe Goodwin
Air Exchange Oxygen Manager/COO
HQAA makes the process very easy and provides excellent, professional service. This is our 4th survey and it gets Userfriendly time and time again.
We have completed our 5th 3 yr accreditation renewal. The last 3 have been with HQAA & I can't tell you enough how much I LOVE your renewal process. You make it easy to navigate your pre-inspection online workroom with someone coaching and supporting us every step of the way. Each surveyor has come in and been educational and supportive, not necessarily pointing out the wrong but showing us how to DO & BE BETTER! I would HIGHLY recommend HQAA to anyone!
It was a pleasure working with our coach Lori Beckner, she was very helpful in explaining the entire workroom process from start to finish.
This will be our first survey with HQAA and we are very happy with the entire process thus far.
